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Motorola H390 Support Question

Motorola H390 Support Question

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Question posted by stareo2003 on August 23rd, 2014

H390 Blue Tooth Red Blinking Light Not Charging Issue

I just bought 2 of these H390 headsets online one of them is supposed to be new and the other I bought it used. Both of these bluetooth headsets are not working. They just continiously blink red only when attempting to charge for hours but do not turn on after unplugging them. What could be the issue here? I am about to request for a refund on both of these this doesnt make any sense.

Requests for more information

Request from MotoAgents on August 25th, 2014 1:56 PM
HI stareo2003,

The red indicator light is a sign that your headset battery level less than 70% of charge, for how long are you leaving your headsets plugged? are using a Motorola charger with the headset and have you tried other chargers and outlets with it? 

Regards,
Gaby
Motorola support  

Current Answers

Answer #1: Posted by MotoAgents on October 10th, 2014 12:37 PM
This answer was accepted by the poster of the original question.
MotoAgents

Member since:
June 27th, 2014

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Hi stareo2003

IN this case you will need to try a different Motorola Charger, also reset the device.

To do this you need to press and hold the Call button while turning on the device.

Regards

Marge

Motorola Mobility


MotoAgents

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