Voicemail Not Working Between Two Magicjack Phones

I have two magic jacks, one is the original and the other is new plus. When I try to call either of these numbers, the voicemail message does not work, even though it is turned on on the account and I have recorded personalized voice messages.

I Know the Answer!

I have the same question
Request More Information

Current Answers

Answer #1: Posted by Odin on September 23rd, 2013 11:15 AM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

Points: 41,236,700

1,090
points

Sorry for your problems. Your magicJack may not work properly, or at all [partial list]:

if your magicJack is not running,
if it's not properly secured,
if the phone cord is not secured or is broken,
if you're not connected to the Internet at a sufficiently high speed,
if without a powered USB hub several phones are used to generate power from a USB port,
or if your magicJack device is defective.

You may wish to try these instructions. You can also reset the device, as explained here. Or consider "Running MagicJack as System" as outlined here.

If however the device is defective, you need to return it. If you bought it from magicJack, follow the instructions at http://my.magicjack.com/returns.html. If it's too late to return the device, you can seek a resolution with your credit card company or with the Florida Dept. of Agriculture and Consumer Services, at 850-488-2221 or 2005 Apalachee Pkwy., Tallahassee, FL 32399.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

MagicJack Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

Self-Service Support
... their Caller ID on a call from me? Number porting will be listed in directory assistance? Can I keep my current land line telephone number? What area codes are available for my new magicJack line? May 27, 2010 Can I request a specific area code for my new magicJack number? Will my magicJack telephone number be available first week of August 2010. How...
Self-Service Support
... telephone number to try magicJack? Do I transfer or "port" Phone Numbers NO. You will get a telephone number with your phone number Will my magicJack telephone number be listed in the telephone directory? Do I keep my current land line telephone number? Will my magicJack telephone number be listed in directory assistance? How do I request that my new number be...
Self-Service Support
... assistance? What area codes are available for my magicJack? How can I keep my current land line telephone number? my current land line telephone number to another provider? Phone Numbers NO. We do I transfer or "port" Will my magicJack telephone number be listed in the telephone directory? Can I get a 1-800 or Toll-Free number for my new magicJack number?