Error 401, Restarting Does Not Solve The Problem, Please Help Me :)

what should I do ?

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Answer #1: Posted by Odin on December 5th, 2011 7:35 AM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

Points: 41,236,690

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Error 401 means you have not correctly logged in.

After you've hooked up the device to your computer via its USB port, follow the onscreen prompts.

If you've done this and you still can't get your magicJack to work, check the following.

Your device may not work properly, or at all

if you're not logged on to your Windows user account,
if it's not running,
if it's not secured in the USB port,
if the phone cord is not secured or is broken,
if you're not connected to the Internet,
or if your magicJack device is defective.

If the device is not defective, simple actions may resolve the problem, as outlined here. Or you may try these instructions.

If the device is defective, you need to return it. If you bought it from magicJack, follow the instructions at http://my.magicjack.com/returns.html.

If it's too late to return the device, you can seek a resolution with your credit card company or with the Florida Dept. of Agriculture and Consumer Services, at 850-488-2221.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Answer #2: Posted by copyimitation on December 7th, 2011 2:39 PM

copyimitation

Member since:
December 7th, 2011

Points: 200

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points

Check your network adapter driver in the Device Manager. I just fixed this problem for myself today. My realtek pcie gbe family controller driver was version 7.4.... and i had to roll it back to version 7.37.1229.2010

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