My Magic Jack Is Showing Error 401.not Working Also Please Help Me.

The person who posted this question about MagicJack did not include a detailed explanation. Please use the "Request More Information" button to the right if more details would help you to answer this question.

I Know the Answer!

I have the same question
Request More Information

Current Answers

Answer #1: Posted by DreadPirateRoberts on March 13th, 2011 7:19 AM

This answer was accepted by the poster of the original question.

DreadPirateRoberts

Member since:
November 19th, 2010

Points: 8,633,403

980
points

If you see "Error 401"

On your magicJack softphone, please do the following:

Restart the magicJack:

Click "Menu" on the top right-hand corner
Click "Advanced Users >"
Click on "Restart"

If that does not work:

On your computer, go to Control Panel
Go to Network Connections
Right click on your active Internet connection
Select Properties
Scroll down to Internet Protocol (TCP/IP)
Click on Properties.
In there check the little circle that says ”Use the following DNS Server address”.
In Preferred DNS Server type in: 67.90.152.122
In Alternate DNS Server type in: 67.107.71.186

10. Click OK and OK.

Now restart your magicJack:

Click "Menu" on the top right-hand corner
Click "Advanced Users >"
Click on "Restart

MagicJack Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

Self-Service Support
...Washington Posts Raves about magicJack? Use a regular phone to make free phone calls with it Magic Jack magicJack Offers Free VoIP Calls via Any Phone From my TED Gift Bag magicJack promises super...are they charged for a long distance call Puerto Rico for magicJack! PC Speakers Do Not Work Are 411 Directory Assistance calls free? Reviews PC Magazine gives the magicJack the Editor's Choice ...
Self-Service Support
What is the call quality on an Apple Mac as well as PC? Will magicJack work with a two line phone? PC Speakers Do Not Work Can I use magicJack on magicJack compared to make free phone calls with it Magic Jack magicJack Offers Free VoIP Calls via Any Phone From my TED Gift Bag magicJack promises...
Self-Service Support
... if they are older models. HELPFUL HINT: We recommend...in from the phone company and then connect a phone cord from ringing the wall Jacks. Why can't I have been successful with a cell phone? How can I rewire...phone cord into to provide enough power to feed all the phones connected to work with my magicJack? you may require the approval of wired installation. Disconnect the...