I Ordered And Paid For Majic Jack. I Get Calls But Cant Call Out

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Answer #1: Posted by Odin on June 12th, 2013 8:48 PM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

Points: 41,236,640

1,100
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Sorry for your problems. Your magicJack may not work properly, or at all [partial list]:

if your magicJack is not running,
if it's not properly secured,
if the phone cord is not secured or is broken,
if you're not connected to the Internet at a sufficiently high speed,
if without a powered USB hub several phones are used to generate power from a USB port,
or if your magicJack device is defective.

You may wish to try these instructions. You can also reset the device, as explained here. Or consider "Running MagicJack as System" as outlined here.

If however the device is defective, you need to return it. If you bought it from magicJack, follow the instructions at http://my.magicjack.com/returns.html. If it's too late to return the device, you can seek a resolution with your credit card company or with the Florida Dept. of Agriculture and Consumer Services, at 850-488-2221 or 2005 Apalachee Pkwy., Tallahassee, FL 32399.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Answer #2: Posted by waelsaidani1 on June 12th, 2013 9:11 PM

waelsaidani1

Member since:
May 12th, 2013

Points: 19,501,787

100
points

Hello blennyb here are steps of instructions to follow to ensure your magicjack works. Go to my.magicjack.com. Log in with your phone number and password. Go to my subscriptions. The 2nd item down allows you to set outgoing and incoming calls. Check to make sure they are both activated.

IF THE ABOVE DOES NOT SOLVE THE PROBLEM, THEN Something in your computers firewall or setting in your router is blocking ports that your MJ needs to communicate. Carefully follow the instructions here:http://zaxa.ca/magicjack-plus-not-working-plugged-directly-in-the-router-solved

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