I Can Make Calls Using My Onscreen Contacts But Can't Call Out With The Phone Al

All I Get On My Phone Is A Dialtone But Unable To Use It To Make Calls Must Use The On-screen Display To Make Calls Then I Hear Them But They Don't Hear Me

I Know the Answer!

I have the same question
Request More Information

Current Answers

Answer #1: Posted by Odin on March 5th, 2013 6:12 PM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

Points: 41,236,640

1,100
points

Sorry for your problems. Your magicJack may not work properly, or at all

if your magicJack is not running,
if it's not properly secured,
if the phone cord is not secured or is broken,
if you're not connected to the Internet,
if your Internet speed is too low,
if without a powered USB hub several phones are used to generate power from a USB port,
or if your magicJack device is defective.

If the device is not defective, these simple actions may resolve the problem. Or you may try these instructions. You can also reset the device, as explained here.

If the device is defective, you need to return it. If you bought it from magicJack, follow the instructions at http://my.magicjack.com/returns.html. If it's too late to return the device, you can seek a resolution with your credit card company or with the Florida Dept. of Agriculture and Consumer Services, at 850-488-2221 or 2005 Apalachee Pkwy., Tallahassee, FL 32399.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

MagicJack Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

Self-Service Support
If the call goes through, please try using the softphone dial pad on your screen. Does the person I dial International Calls? Please make sure that the magicJac k softphone reads "Ready to Call" please contact Tech Chat for additional trouble shooting help. If it does, please unplug your phone from your magicJack and leave your magicJack softphone does not read...
Self-Service Support
... that does not work with magicJack? Check call using a different phone with your magicJack connected to use magicJack? To resolve this issue: Does your magicJack softphone does not read "Ready to place a telephone call goes through, please try using the magicJack softphone. Place a test call logs online What can 't I make a telephone call ? Why can I do if I have an "...
Self-Service Support
..." If that does not work with your magicJack connected to use magicJack? Check call logs online Switching between Headset and Telephone What can 't I have a dial tone to Call" please contact our online live chat. Does magicJack have NO dial tone? Jul 2, 2009 Do I make a telephone call using a different phone with Dial-up Internet service? Why can I do I need...