Magic Jack Has Stopped Working

After a thunder storm this evening, my Magic Jack was HOT but not working.

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Answer #1: Posted by Odin on August 24th, 2014 5:58 AM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

Points: 41,236,670

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Your magicJack may not work properly, or at all [partial list]:

if your magicJack is not running,
if it's not properly secured,
if the phone cord is not secured or is broken,
if you're not connected to the Internet at a sufficiently high speed,
if without a powered USB hub several phones are used to generate power from a USB port,
or if your magicJack device is defective.

You may wish to try these instructions. You can also reset the device, as explained here. Or consider "Running MagicJack as System" as outlined here.

If however the device is defective, you may be able to return it. If you bought it from magicJack, the instructions are at http://my.magicjack.com/returns.html.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Answer #2: Posted by TommyKervz on August 24th, 2014 5:42 AM

TommyKervz

Member since:
January 10th, 2013

Points: 17,776,813

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Try the troubleshooting below
http://zaxa.ca/magicjack-plus-not-working-plugged-directly-in-the-router-solved-english

Hope that is helpful.
Kervz at www.satechhelp.co.za

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