Question posted by sharonkaywilson on August 25th, 2010
My Magic Jack Service Is Off Line. Error Broken Storage????
MJ tries to install an upgrade, and does not finish claiming ERROR BROKEN STORAGE What does that mean and how can i get my phone back on?
Current Answers
Answer #1: Posted by DreadPirateRoberts on March 12th, 2011 2:00 PM
If you see "Error: Broken Storage"
- Unplug your magicJack
- Hold down the "Shift" key and plug your magicJack back in, with the "Shift" key depressed (this will prevent magicJack from autorunning)
- Click "Start"
- Go to "My Computer"
- Locate the drive named "Vista Only", "Phone", or "Removable Disk" (make sure it is the magicJack drive)
- Right click that drive
- Click "Format"
- Click "Start"
- Unplug your magicJack
- Wait 30 seconds
- Plug your magicJack back into your USB Port
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