Question posted by marcee19 on December 19th, 2011
No Dial Tone Connected, But Can Call In Check Voice-mails
Current Answers
Answer #1: Posted by Odin on December 19th, 2011 4:00 PM
- if you're not logged on to your Windows user account,
- if it's not running,
- if it's not secured in the USB port,
- if the phone cord is not secured or is broken,
- if you're not connected to the Internet,
- if without a powered USB hub several phones are used to generate power from a USB port,
- or if your magicJack device is defective.
If the device is not defective, simple actions may resolve the problem, as outlined here. Or you may try these instructions. If the device is defective, you need to return it. If you bought it from magicJack, follow the instructions at http://my.magicjack.com/returns.html.
If it's too late to return the device, you can seek a resolution with your credit card company or with the Florida Dept. of Agriculture and Consumer Services, at 850-488-2221.
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
MagicJack Knowledge Base Results
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Self-Service Support
... not read "Ready to Call"? If your magicJack connected to place a telephone call goes through, please try using the magicJack softphone. Does magicJack have traditional dial tone with Dial-up Internet service? To resolve this issue: Does your magicJack softphone: Click "Menu" Select "Volume/Headset Control" Choose and "Check Off" Your Device: "Telephone" OR "Headset/Other... -
Self-Service Support
... Headset and Telephone What can 't I make a telephone call using a different phone with your magicJack connected to the computer. Why can I do I dial International Calls? What if I have an "echo" How do if I have NO dial tone? Do I have traditional “Call Waiting”? Check call goes through, please try using the magicJack softphone. Place a test call ? If... -
Self-Service Support
...Do I have traditional dial tone with magicJack? To resolve this issue: Does your magicJack connected to the computer. Last...dial tone to Call"? Place a test call logs online What can 't I have NO dial tone? If your magicJack. How do if I make a telephone call . What if I dial International Calls? Switching between Headset and Telephone Check call using a different phone with Dial...
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