Lexmark E360DN Support Question
Lexmark E360DN Support Question
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Question posted by smellAaronc on May 17th, 2014
How To Solve E360dn Printer Problem
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Answer #1: Posted by BusterDoogen on May 18th, 2014 12:54 PM
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Related Lexmark E360DN Manual Pages
Troubleshooting Guide - Page 1
... Protect appears,
and then press .
6 Press the arrow buttons until Off appears, and then
press . Lexmark™ E360 Troubleshooting Guide
Troubleshooting
Solving basic printer problems
If there are basic printer problems, or the printer is unresponsive, make sure they are secure. Try one or more of the following :
REDUCE THE COMPLEXITY OF THE PRINT JOB
Reduce...
Troubleshooting Guide - Page 2
...jams or misfeeds. 3 Make sure the guides are aligned against the edges of the following:
RESET THE PRINTER
Turn the printer off, wait for the paper size loaded in each tray. 2 Move the paper guides to On.
... paper sources, trays, or feeders automatically sense the paper size.
Solving option problems
Option does not operate correctly or quits after it is not listed, reinstall it.
Troubleshooting Guide - Page 3
...maximum fill line on . Try one or more information, see the User's Guide. Solving print quality problems
The information in the standard tray. THE PAPER ABSORBED MOISTURE DUE TO HIGH
HUMIDITY &#... pages: 1 Turn the printer off.
2 From the printer control panel, hold down arrow button while turning the printer on the side of the following topics may have a printer part that jammed does not...
User's Guide - Page 5
......108 Setting up e-mail alerts...109 Configuring supply notifications...109 Copying printer settings to other printers...110
Troubleshooting 111
Solving basic printer problems...111 Printer control panel display is blank or displays only diamonds 111 Solving printing problems...111
Jobs do not print...111 Multiple-language PDFs do not print...112 Job takes longer than expected to print...
User's Guide - Page 6
... ...115 Paper jam message remains after jam is cleared 115 Page that jammed does not reprint after you clear the jam 116
Solving print quality problems...116
Isolating print quality problems...116 Blank pages...117 Characters have jagged or uneven edges ...117 Clipped images...117 Gray background ...118 Ghost images...118 Incorrect margins...
User's Guide - Page 14
Then the
Stopped screen appears offering a list of the printer or indicates possible printer problems that you may select.
• Press to scroll through menus, menu...the needed .
• Press once to exit the menus and return to Ready. • Press to stop printer activity, such as printing or downloading fonts. • When printing, pressing causes Stopping to scroll through the settings...
User's Guide - Page 111
... the printer back on. Check the printer power switch. • The printer cable is securely attached to print.
Printer control panel display is blank or displays only diamonds
The printer self test failed. CHECK TO SEE IF THE TRAY IS EMPTY
Load paper in the tray.
Troubleshooting
Solving basic printer problems
If there are basic printer problems, or the printer is...
User's Guide - Page 114
Solving option problems
Option does not operate correctly or quits after it is not listed, reinstall it. CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER
1 Turn the printer off , wait for paper jams or misfeeds. Try one or more of the following :
RESET THE PRINTER
Turn the printer off . 2 Unplug the printer...the Print Timeout value:
1 From the printer control panel, press
.
2 Press ...
User's Guide - Page 115
...you load does not exceed the maximum stack height indicated in the tray to the printer system board. CHECK THE GUIDES
Move the guides in the tray or on the ...PRINTER
Turn the printer off, wait about 10 seconds, and then turn the printer on page 39.
MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE TRAY OR FEEDER
Make sure the stack of the paper. 4 Insert the tray. Solving paper feed problems...
User's Guide - Page 116
...appears, and then press . or A4-size paper in the following topics may have a printer part that jammed does not reprint after you . Load the paper stack toward the back ...quality test pages:
1 Turn the printer off .
2 Load letter- Isolating print quality problems
To help you solve print quality problems. If these suggestions still do not correct the problem, then contact Customer Support. Page...
User's Guide - Page 143
... loading 32 tips 47 tray linking 37, 38 tray unlinking 37, 38 trays linking 37 unlinking 37 troubleshooting checking an unresponsive
printer 111
Index
143
contacting Customer Support 126
solving basic printer problems 111
troubleshooting, display display is blank 111 display shows only diamonds 111
troubleshooting, paper feed message remains after jam is cleared...
Service Manual - Page 16
... to
repair it.
Revised the media feed clutch assembly removal procedure in step 8 of printer problems. 4. 4513-420, -430
Preface
This manual contains maintenance procedures for the left side cover removal procedures.
xvi Lexmark™ E360d, E360dn Connector locations uses illustrations to
isolate failing field replaceable units (FRUs).
3. Change history
Revision...
Service Manual - Page 29
...description of the
operator panel and menus" on .
1. The printer displays Ready. This is turned on page 2-2. See "Overview of a problem, see "Symptom tables" on the operator panel. 2. Performing...8226; Information from the printer before connecting or disconnecting any cable, assembly, or electronic card. 2. Diamonds are displayed.
9. Models E360d and E360dn have an operator panel ...
Service Manual - Page 32
... on, but idle. • If the light is blinking red, then operator panel intervention is where printer status, supplies messages, and show-me screens are viewed. The top line of the printer and indicating possible printer problems that must be resolved.
4513-420, -430
Button or control panel item Function
Display Indicator light
The...
Service Manual - Page 34
...430
Messages and error codes
User attendance messages
The printer control panel displays messages describing the current state of the printer and indicates possible printer problems that tray. This topic provides a list of...the default input source.
• Cancel the current job.
2-6 Lexmark™ E360d, E360dn Wait for the message to clear. Wait for the message to clear. Wait for the...
Service Manual - Page 49
...Printer not communicating with host.
Media wrinkled or bent. See "Parallel or USB port service check" on page 2-30. See "Blank page" on page 2-29. See "Black page" on page 2-33. See "White or black lines or bands" on page 2-31. See "Media never picks" on page 2-34. See "Solving print quality problems...check" on page 2-25 or "Solving print quality problems" on page 2-23. Paper ...
Service Manual - Page 54
...are not correct, then see "Controller board connector pin values"
on the printer, and check for any dirt, Problem resolved
dust or paper that might be obstructing
the sensors.
See "Controller... the wires, then call the next level of the printer. Yes Go to step 2.
Does this solve the problem?
2-26 Lexmark™ E360d, E360dn
Go to access the connector on each wire, then replace...
Service Manual - Page 58
..., turn the printer off the printer.
Using print quality test pages
To help evaluate print quality. a. c. Also, see "Solving print quality problems" on the printer while pressing and...8482; E360d, E360dn Release the buttons when Performing Self Test displays. Press to expose the photoconductor, resulting in that order. f.
Four pages print to these problems.
3. Use...
Service Manual - Page 62
...more information. Try a different toner cartridge.
Replace the PC kit.
2-34 Lexmark™ E360d, E360dn
Replace the PC Kit first, and recheck. See "Toner on
back of page" on the page... the toner cartridge.
4513-420, -430
Solving print quality problems
Note: Refer to the print defects guide at the end of the manual for debris. With the printer off , clear the path or clean the...
Service Manual - Page 176
...model 1-5 types and sizes 1-6 print quality pages using 2-30 print quality problems print media 1-7 service check 2-30 solving 2-34 printer symptom table 2-21 printhead service check 2-37
R
registration 3-6 removals
covers ...poor fusing of image 2-32 toner on back of page 2-33
I-2 Lexmark™ E360d, E360dn
white or black lines 2-33 printhead 2-37 transfer roll 2-41 service error codes 2-15 ...
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