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Lenovo Flex 2-14 Support Question

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Question posted by TsMlangeni on June 11th, 2015

Troubleshooting Screen

blank screen

Current Answers

Answer #1: Posted by TheWiz on June 11th, 2015 7:41 AM
This answer was accepted by the poster of the original question.
TheWiz

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This could be a number of things but chances are that it's a hardware problem (broken screen, bad motherboard, defective RAM, etc...). It would be best to have it checked out by a local computer repair shop; or if it's still under warranty, call Lenovo at 1 (855) 253-6686.

Related Lenovo Flex 2-14 Manual Pages

Hardware Maintenance Manual - Lenovo Flex 2-14, 2-14D, 2-15, 2-15D - Page 1

Lenovo IdeaPad Flex 2-14/Flex 2-14D Flex 2-15/Flex 2-15D Hardware Maintenance Manual
Hardware Maintenance Manual - Lenovo Flex 2-14, 2-14D, 2-15, 2-15D - Page 3

... discharge 6 Grounding requirements 6 Safety notices: multilingual translations.......... 7 Laser compliance statement 14 Important service information 16 Strategy for replacing FRUs 16 Strategy for replacing a hard... 24 Power management 25 Screen blank state 25 Putting the computer to sleep or shutting it down 25 Lenovo Flex 2-14/Flex 2-14D/Flex 2-15/Flex 2-15D 27 Specifications 27...
Hardware Maintenance Manual - Lenovo Flex 2-14, 2-14D, 2-15, 2-15D - Page 4

...servicing a Lenovo product, make sure to troubleshoot problems effectively. Use this manual to troubleshoot problems. The manual is intended only for...product-specific parts information. Important: This manual is divided into the following Lenovo product: Lenovo Flex 2-14/Flex 2-14D/Flex 2-15/Flex 2-15D Use this manual to read all the information under "Safety information" on page 1 and "Important...
Hardware Maintenance Manual - Lenovo Flex 2-14, 2-14D, 2-15, 2-15D - Page 6

... it. • Insert the ends of your necktie or scarf inside clothing or fasten it by standing or pushing up above your elbows. Lenovo Flex 2-14/Flex 2-14D/Flex 2-15/Flex 2-15D Hardware Maintenance Manual General safety Follow these rules below to ensure general safety: • Observe a good housekeeping in your back. Replace any heavy...
Hardware Maintenance Manual - Lenovo Flex 2-14, 2-14D, 2-15, 2-15D - Page 8

... service the following parts with the reflective surface of the units.) • If an electrical accident occurs: - Send the victim to get medical aid. 4 Lenovo Flex 2-14/Flex 2-14D/Flex 2-15/Flex 2-15D Hardware Maintenance Manual • Always look carefully for possible hazards in a machine: - Blowers and fans -
Hardware Maintenance Manual - Lenovo Flex 2-14, 2-14D, 2-15, 2-15D - Page 10

... product. • Avoid contact with other people. • Wear a grounded wrist strap against your skin to eliminate static on ac-operated computers. Notes: 1. Lenovo Flex 2-14/Flex 2-14D/Flex 2-15/Flex 2-15D Hardware Maintenance Manual Handling devices that are sensitive to electrostatic discharge Any computer part containing transistors or integrated circuits (ICs) should be verified...
Hardware Maintenance Manual - Lenovo Flex 2-14, 2-14D, 2-15, 2-15D - Page 18

...drive, the DVD-ROM drive, or any other than those drives. Do not open. 14 L'utilizzo di controlli, regolazioni o l'esecuzione di procedure diverse da quelle specificate possono provocare ... des commandes, ainsi que les procédures décrites. Lenovo Flex 2-14/Flex 2-14D/Flex 2-15/Flex 2-15D Hardware Maintenance Manual Laser compliance statement Some models of Lenovo computer ...
Hardware Maintenance Manual - Lenovo Flex 2-14, 2-14D, 2-15, 2-15D - Page 20

... BIOS/Driver/Applications and download. 4. Follow the directions on page 16 - Lenovo Flex 2-14/Flex 2-14D/Flex 2-15/Flex 2-15D Hardware Maintenance Manual Important service information This chapter presents the following important service information: • "Strategy for replacing FRUs" on the screen and install the necessary software. 16 Strategy for replacing FRUs Before replacing parts...
Hardware Maintenance Manual - Lenovo Flex 2-14, 2-14D, 2-15, 2-15D - Page 22

... be ready to RoHS Must be RoHS RoHS Must be used. Products marketed before June 2006 are identified with unique FRU part numbers. Lenovo Flex 2-14/Flex 2-14D/Flex 2-15/Flex 2-15D Hardware Maintenance Manual Important information about replacing RoHS compliant FRUs RoHS, The Restriction of the order. 18 In all cases if the original...
Hardware Maintenance Manual - Lenovo Flex 2-14, 2-14D, 2-15, 2-15D - Page 24

... keyboard • Use of purchase 5. Name and phone number of service 3. Date on laptop products The following information in which the machine failed 4. Machine type, model number, and ...unsuitable physical or operating environment, or improper maintenance by the customer. Lenovo Flex 2-14/Flex 2-14D/Flex 2-15/Flex 2-15D Hardware Maintenance Manual What to do first When you do return ...
Hardware Maintenance Manual - Lenovo Flex 2-14, 2-14D, 2-15, 2-15D - Page 25

... cable. Measure the output voltage at the plug of the following : • Replace the system board. • If the problem persists, go to "Lenovo Flex 2-14/Flex 2-14D/Flex 2-15/Flex 2- 15D" on the computer. 5. Turn off the computer. 2. If the voltage is acceptable, do the following power supply checkouts: • "Checking the AC adapter...
Hardware Maintenance Manual - Lenovo Flex 2-14, 2-14D, 2-15, 2-15D - Page 26

... on , remove the battery pack and let it from having a shortened life. under this condition the battery pack can charge to room temperature. Lenovo Flex 2-14/Flex 2-14D/Flex 2-15/Flex 2-15D Hardware Maintenance Manual Checking operational charging To check whether the battery charges properly during operation, use a discharged battery pack or a battery pack that...
Hardware Maintenance Manual - Lenovo Flex 2-14, 2-14D, 2-15, 2-15D - Page 28

... no master HDP is apparent on the screen for several times and you . The password...screen whenever the computer is no action is required by an unauthorized person. The user must be made available to complete the Windows setup. Exception: If only an SVP is installed, the password prompt does not appear when the operating system is displayed. Lenovo Flex 2-14/Flex 2-14D/Flex 2-15/Flex...
Hardware Maintenance Manual - Lenovo Flex 2-14, 2-14D, 2-15, 2-15D - Page 30

Lenovo Flex 2-14/Flex 2-14D/Flex 2-15/Flex 2-15D Hardware Maintenance Manual Shutting down the computer If you are not going to use your computer for a long time, shut it down . 26 To ...
Hardware Maintenance Manual - Lenovo Flex 2-14, 2-14D, 2-15, 2-15D - Page 31

... • "Locations" on page 70 • "Parts list" on page 74 Specifications The following table lists the specifications of your computer. Flex 14/15: NV N14M-GE/N14P-GV2/Intel Integrated Flex 14D/15D: AMD Sun Pro/AMD Integrated 16:9 (1,366 × 768 pixels/1,920 × 1,080 pixels) DDR3L-1333MHz/1600MHz 16 GB...
Hardware Maintenance Manual - Lenovo Flex 2-14, 2-14D, 2-15, 2-15D - Page 33

Lenovo Flex 2-14/Flex 2-14D/Flex 2-15/Flex 2-15D Status indicators The system status indicators below show the computer status: Flex 2-15/Flex 2-15D: Flex 2-14/Flex 2-14D: ab ab 29
Hardware Maintenance Manual - Lenovo Flex 2-14, 2-14D, 2-15, 2-15D - Page 34

... blinking amber Slow blinking amber Slow blinking white Charge Status - The computer is in sleep mode. - The battery has between 5% and 20% charge. Lenovo Flex 2-14/Flex 2-14D/Flex 2-15/Flex 2-15D Hardware Maintenance Manual Table 2. Discharging The battery has more than 5% charge. The computer is powered off. Discharging The battery has between 20% and...
Hardware Maintenance Manual - Lenovo Flex 2-14, 2-14D, 2-15, 2-15D - Page 35

... of the display. : Closes the currently active window. : Projects to a connected display. : Refreshes the desktop or the currently active window. : Decreases display brightness. Lenovo Flex 2-14/Flex 2-14D/Flex 2-15/Flex 2-15D Hotkeys The hotkeys are located in the function key row of the keyboard.By pressing the appropriate hotkey, you can change system settings...
Hardware Maintenance Manual - Lenovo Flex 2-14, 2-14D, 2-15, 2-15D - Page 36

... connections. • They do not easily come loose, even with special nylon-coated screws that you removed. Make sure that you have one. Lenovo Flex 2-14/Flex 2-14D/Flex 2-15/Flex 2-15D Hardware Maintenance Manual FRU replacement notices This section presents notices related to the torque shown in your tool bag. • Remove screws carefully...
User Guide - Lenovo Flex 2-14, 2-14D, 2-15, 2-15D - Page 3

... asked questions 32 Troubleshooting ...35 Appendix. Contents Chapter 1. CRU (Customer Replaceable Units) instructions 39 Replacing the keyboard 39 Removing the optical drive (Flex 2-15/2-15D only 42 Trademarks 43 i Starting to use Windows 8.1 20 Configuring the operating system for the first time 20 Switching screens ...20 Charms and the charms bar 21 Putting...

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