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Question posted by sbinnssmith on January 5th, 2016

Duplexer Paper Jam

How do i fix a duplexer paper jam

Current Answers

Answer #1: Posted by freginold on January 6th, 2016 4:34 AM
This answer was accepted by the poster of the original question.
freginold

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Without knowing more specifics, many things could be causing your duplex jams. A common problem is the paper -- try loading a new, fresh ream of paper and see if that changes anything. If you don't have a new ream to try, take the paper out, fan it with your hand and then put it back in, upside-down.

If you are using thicker paper than normal, or "special" paper (glossy, labels, etc.) make sure you have the correct settings configured at the printer and in the print driver so the printer knows how to handle the paper.

Check and clean the sensors in the duplex unit. Check the rollers for any wear or dirt buildup. For dirt, clean them; for wear, replace them.



Related Kyocera FS-4020DN Manual Pages

Kyocera Command Center Operation Guide Rev 6.3 - Page 52

... have changed the setting, you must restart the printing system. Usually this is 'public'. For details, refer to be generated from Add Paper, Low Toner, Add Toner, Cover Open, Paper Jam, and All Other Errors. Usually this is 'public'. Trap IP Address (IPv4) Enter the IPv4 address that receives traps. Selected Errors Select...
PRESCRIBE Commands Technical Reference Manual - Rev. 4.7 - Page 105

... baud H1 rate 3: 300 bps (not valid for some models) 96 6: 600 bps (not valid for resource protection/(in duplex mode) 0: 12 MB or more (16 MB or more) 1: 10 MB (14 MB) 2: 8 MB (12 MB...Parameters (Sheet 1 of copies to 5 (Dark) 3 Service status page D5 0: Not printed 1 1: Printed Paper jam retry timing D6 0: End of 1 and 3 below 0 1: DTR, positive true 2: DTR, negative true 3:...
PRESCRIBE Commands Technical Reference Manual - Rev. 4.7 - Page 218

... interface, they are returned by using the following table describes this status information.The paper feed source is the internal cassette at all time. Output Buffer Space (ESC.B) ...returns printing system status information regarding: • On-line status • Cover open • Paper empty • Paper jam • Buffer full The following format: XLL, YLL, XUR, YUR, TERM LL: lower left...
PRESCRIBE Commands Technical Reference Manual - Rev. 4.7 - Page 247

...perform recovery when a paper jam occurs. (Read only) [true] Indicate the resolution of 3) Preceding Stack Parameter BeginPage Duplex EndPage ExitJamRecovery HWResolution ImagingBBox... finisher for stapling: setpagedevice Table 7.49. Execute the procedure for the current output device (printer output tray, sorter, etc.). Use this parameter along with /MediaColor, /MediaWeight, and /...
FS-2020D/3920DN/4020DN Operation Guide (Advanced) - Page 10

... 356 mm MP Tray: 70 x 148 mm to illegible printing and paper jams, and can shorten the life of paper in the printed output. Bond paper should have a smooth, uncoated surface. The angle at least 80% pulp...machine. Composition Do not use paper that is too smooth can lead to 216 x 356 mm Size 8-1/2 x 14 inches 8-1/2 x 11 inches 210 x 297 mm 148 x 210 mm 105 x 148 mm (FS-2020D: MP Tray only) ...
FS-2020D/3920DN/4020DN Operation Guide (Advanced) - Page 47

... paper size. If optional paper feeders are added, Cassette1 Size will appear for the standard paper cassette and Cassette2 Size, Cassette3 Size (FS-3920DN/FS-4020DN) and Cassette4 Size (FS3920DN/FS-4020DN) will appear for the cassette is displayed. 2 Press U or V repeatedly until >Cassette Size > appears. Select the units of the paper as described in the cassette on the printer...
FS-2020D/3920DN/4020DN Operation Guide (Advanced) - Page 49

... Size will appear for the standard paper cassette and Cassette2 Size, Cassette3 Size (FS-3920DN/FS-4020DN) and Cassette4 Size (FS3920DN/FS-4020DN) will appear for all paper cassettes. For more information, refer to the paper type you can automatically select the paper in the printer. The message display toggles through the following paper types: PLAIN PREPRINTED BOND RECYCLED ROUGH...
FS-2020D/3920DN/4020DN Operation Guide (Advanced) - Page 52

... feed source, press [OK]. Cassette 1 Paper Source (Selecting the paper feed source) You can select the paper source, from the top most paper cassette to the bottom paper cassette): MP tray Cassette 1 Cassette 2 Cassette 3 (FS-3920DN/FS-4020DN only) Cassette 4 (FS-3920DN/FS-4020DN only) EF (FS-3920DN/FS-4020DN only) Bulk feeder (FS-3920DN/FS-4020DN only) Cassettes 2, 3 and 4 are installed...
FS-2020D/3920DN/4020DN Operation Guide (Advanced) - Page 54

Off 2-36 Duplex (Duplex printing) Using the duplexer, you must also consider the orientation of the current paper feed source cassette, a paper jam may occur. If the paper to be also performed from the MP tray does not match the paper size and paper type of the printed page. and short-edge binding, in which pages are joined together (by...
FS-2020D/3920DN/4020DN Operation Guide (Advanced) - Page 55

...to select either the face-down tray or the faceup tray option for FS-3920DN and FS-4020DN. >Paper Output Top tray FaceDn >Paper Output ?Top tray FaceDn 1 Press Z while Print Settings > is .../LT (Overriding difference between A4 and Letter paper sizes. A blinking question mark (?) appears. 4 Select On or Off using the operation panel, the printer ignores the difference between A4 and Letter) ...
FS-2020D/3920DN/4020DN Operation Guide (Advanced) - Page 104

...-310 (for FS-3920DN/FS-4020DN) Faceup Output Tray PT-310 (for FS-3920DN/FS-4020DN) Expansion Memory (DIMM 64/128/256/512 MB) Network Interface Card Hard Disk IB-31 (for FS-2020D) HD-5A CompactFlash USB Flash Memory Bulk Paper Feeder PF-315 (for FS-3920DN/FS-4020DN) Paper Feeder PF-310 FS-2020D x 1 FS-3920DN/FS-4020DN x 3 3-2 Option General Information The printers have the...
FS-2020D/3920DN/4020DN Operation Guide (Advanced) - Page 110

... this optional device that are best suited for use the Job Box functions. EF-310 Envelope Feeder (for FS-3920DN/FS-4020DN) Holds more envelopes at a time than the MP tray. Other Options PF-315 Bulk Paper Feeder (for FS-3920DN/FS4020DN) Holds approximately 2,000 sheets of the printer after the MP tray has been removed.
FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 15

... that the product Product name: Page Printer Model name: FS-2020D/FS-3920DN/FS-4020DN Description of procedures that guarantee conformity Other... technical information The manufacturer has been employed with several optional enhancement units, such as a PF-310 paper feeder. A4 size and utilizes plain paper...
FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 62

... information to check how much toner is left in the printer. 4-2 Maintenance Assuming paper of A4 size, an average toner coverage of empty toner...waste bag for the printer. Toner Container Replacement Frequency of toner container replacement The life of the toner containers depends on the amount of 10,000 pages (FS-4020DN); 7,500 pages (FS-3920DN); 6,000 pages (FS-2020D). The Toner ...
FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 80

... (if installed [FS-3920DN and FS-4020DN only]). Face-up Tray PT-310 Paper Feeder PF-310 Paper jam message Paper jam MP Tray Paper jam EF Paper jam Bulk Feeder Paper jam location A Description Reference page Paper is also indicated. Paper jams can indicate the location of the paper jam (the component where the paper jam has occurred) is jammed at all, the Paper jam message appears...
FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 81

.... Troubleshooting 5-13 page 5-17 E Paper is jammed inside the duplex section. Paper is resumed, depends on the location of paper, replace the paper with paper from another ream, or flip the paper stack over. Then a help messages are reproduced normally after printing is jammed inside the printer. Paper jam message Paper jam Cassette 1 (to 4 (bottom) [FS-2020D: 1 and 2].
FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 84

... area, because it may result in burn injury. 1 Pull the paper cassette all the way out of the printer. 2 Open the duplexer's cover and remove any jammed paper. 5-16 3 Insert the paper cassette into the slot in the duplex section. The printer warms up and resumes printing. Troubleshooting Duplexer Paper is jammed in the printer. Remove the jammed paper using the procedure given below.
FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 88

... MP Tray Magnification ratio Printing Speed Simplex Duplex First Print Time (A4, feed from Cassette) Warm-up Time (22°C/71.6°F, 60%RH) Power on Sleep Paper Capacity Cassette MP Tray Output Tray Capacity Top Tray Face-up Tray Continuous printing Description FS-2020D FS-3920DN FS-4020DN Desktop Semiconductor laser and electrophotography 60 to...
FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 89

... memory, Expanded memory, Paper Feeder (250-sheet x 3), Paper Feeder (250-sheet Hard... EcoFuser is On. PDL PRESCRIBE Emulation PCL 6, KPDL, KPDL (AUTO), Line Printer, IBM Proprinter, DIABLO 630, EPSON LQ-850 Memory Standard 128MB Maximum 1152MB Dimension... A/220 to feeding from MP tray. Item Description FS-2020D FS-3920DN FS-4020DN Resolution Fine 1200 mode, Fast 1200 mode, 600 ...
FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 91

... tab status monitor setting 3-23 B Bulk paper feeder clearing paper jams 5-18 C Cancel key operation panel 1-4 Cassette loading paper 2-2 Changing network interface parameters 3-4 Cleaning printer 4-7 Clearing paper jams bulk paper feeder 5-18 duplexer 5-16 envelope feeder 5-18 inside the printer 5-17 MP tray 5-14 paper cassette 5-15 paper feeder 5-15 rear unit 5-18 Components at...

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