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Jabra STONE2 Support Question

Jabra STONE2 Support Question

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Question posted by wandaj59 on February 11th, 2013

Jabrastone2 Says 'incorrect Password' When I Try To Pair! Help!!!

My JabraStone2 and my Samsung Galaxy Exhibit2 have been paired and working well for quite some time. One night I think I laid on it, and somehow un-paired it. Now, when I try to pair it again I get an error message saying that the password is wrong, but I have not entered one, and it does not give me the option to do so. How can I repair this?

Current Answers

Answer #1: Posted by JabraSupport on February 13th, 2013 10:11 AM
This answer was accepted by the poster of the original question.
JabraSupport

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You can't reset the Jabra Stone2, but you can reset your phone, which will likely resolve your issue.  Start by removing the Stone2 from the list of paired devices in your phone's Bluetooth menu (if it's still there).

Turn the phone OFF and remove its battery for at least 15 seconds.  Replace the battery and turn the phone ON.  Put the Stone2 into pairing mode - press the answer/end button until the lights go out, then press and hold it again until the Bluetooth status light is flashing constantly (no pauses).  Once in this mode, you should be able to "find" and add the Stone2 as a new device from your phone's Bluetooth menu.  If asked, the passkey is 0000 (four zeros).

If you have any other questions, in North America you can call Jabra's Product Support Group at 800-327-2230 or email them at [email protected].

Related Jabra STONE2 Manual Pages

User manual - Page 2

... 2 ABOUT YOUR JABRA STONE2 2 WHAT YOUR HEADSET CAN DO 3 GETTING STARTED 4 CHARGE YOUR HEADSET 5 TURNING YOUR HEADSET ON AND OFF 5 PAIRING IT WITH YOUR PHONE 6 WEARING STYLE 7 HOW TO 7 WHAT THE LIGHTS MEAN 10 USING YOUR JABRA STONE2 WITH TWO MOBILE DEVICES 11 TROUBLESHOOTING & FAQ 12 Need more help 14 Taking care of your headset 14 Glossary 14...
User manual - Page 3

We hope you for purchasing the Jabra STONE2 Bluetooth® headset. ABOUT YOUR JABRA STONE2 1 Answer/end button Tap to make the most of your headset. english THANK YOU Thank you enjoy it! This instruction manual will get you started and ready to answer/end call 2 StatusDisplay™ Shows battery and ...
User manual - Page 4

... control - Listen to two Bluetooth® devices at the same time - Adjust volume up to 15 days standby time 9. Features voice activated call . Ease of your ear. Voice ...pairing with a completely new shape that functions both as a holder and a portable charger when you do all this: - WHAT YOUR HEADSET CAN DO english Jabra STONE2 is too low) 10. Your Jabra STONE2...
User manual - Page 5

...function is 33g (Headset weighs 7g and portable charging unit weighs 26g) - Operating range up , low battery etc.(Voice Guidance). Qualified for Bluetooth® Specification version 2.1, supporting Headset and Hands-free Profiles for phone conversations, Advanced Audio Distribution Profile (A2DP) for streaming music and Simple Secure Pairing for enhanced audio quality 13. Jabra Stone2 4
User manual - Page 6

... least once a month. While charging, the battery indicator on the headset sliding it . Please note: It is fully charged before start using it off . Jabra Stone2 5 Charging time for both headset and portable charger fully for the first time before you easily can use the headset during recharge of the charging unit with the other devices...
User manual - Page 7

... with this process via Voice Guidance. 1 Put the headset in pairing mode 1.a First time pairing - Your phone then asks if you with 0000 (4 zeros). Jabra STONE2 supports Bluetooth® version 2.1 including Simple Secure Pairing meaning that Bluetooth® is activated on Answer/End button. Jabra STONE2 assists you want to pair with a phone or other Bluetooth® device...
User manual - Page 8

... briefly two times within 1/2 second Approx: 1-3 second Approx: 4-5 seconds Approx: 5-10 seconds Answer a call . Say "Answer" after the caller is easy to voice mail or hear the busy signal - Say "Ignore" ... - Try out the different ear gels included in the pack to phone settings) Last number redial** - When your Jabra STONE2 is connected to your phone, all calls made from your headset. (...
User manual - Page 9

... Jabra Voice Feature Type Voice Control Voice Guidance Definition Your voice in action, where you guide the headset The headset plays voice announcements to you Voice Control Your voice to STONE2 What it does "Answer" The headset captures your finger downwards to phone's user manual ** Phone dependent Press Answer/End again to switch back...
User manual - Page 10

... OK. To be repeated every 5 minutes Also when on the first time. You are now ready for pairing. Repeated after 20 seconds. "Power off , goes out of range or has BT disabled while in range and while the headset is shut down Jabra Stone2 9 ** Phone dependent Go to the Bluetooth menu on or enable...
User manual - Page 11

... announced. "Battery level is medium" is between 20% - 50%. Headset - light indicators Battery indicator Solid green light Solid red light Bluetooth® indicator Flashing blue light Solid blue light Battery OK Less than 50% left (approx.) In pairing mode Paired with phone Jabra Stone2 10 ** Phone dependent The Jabra StatusDisplayTM consists of the product...
User manual - Page 12

...More than 5½ hours talk time left (>66%) 2 green ...time left (33-66%) 1 green light flashing Less than 2½ hours talk time left in pairing mode the StatusDisplayTM will turn off after 4 seconds of the product (AC charger or USB cable) Portable charging unit - The headset is inserted into the charging unit. english Jabra STONE2 StatusDisplayTM will light up every time the headset...
User manual - Page 13

..., call on the ability of each other, with no major objects in 'Pair Your Headset to both devices. Increase the volume in my headset - The Jabra STONE2 is designed to support a hands-free profile. Please consult your mobile phone - It can also work with other Bluetooth® equipment? - Make sure your phone is connected to...
User manual - Page 14

... standby time of the Jabra STONE2 can be lower when using this mode on Jabra STONE2 by performing pairing in a different way. Set your phone to your phone - Make sure the headset is charged - Turn the headset off . Jabra Stone2 13 Turn the headset off . Make sure that the Jabra STONE2 is charged - If the above procedure did not help...
User manual - Page 15

...with the power off and safely protected - Get more help? 1. Bluetooth® devices will not work if the devices have not been paired. including direct sunlight - High temperatures may affect operation....2230 (U.S) 1 (800) 489-4199 (Canada) Taking care of your headset - Jabra Stone2 14 Always store the Jabra Stone2 with other liquids. or below -10°C/14°F). In order to...
User manual - Page 16

... Li-Ion battery - When you enter on your Jabra Stone2. Disposal according to pair it with your mobile phone, the headset goes into standby mode. This makes your phone and the Jabra Stone2 recognize each other and automatically work together. 5. Standby mode is when the Jabra Stone2 is a code that you 'end' a call . english 4. Passkey or...
Datasheet - Page 1

... great. The STONE2 also delivers crystal clear streaming of wireless talk time in the palm of the headset, its curved shape and personalised ergoeargels, will feel comfortable too. You will make every conversation a pleasure. The headset tells you who's calling and you then simply say "Answer" if you need to even touch the headset to know...
Datasheet - Page 2

...STONE2 guides you through the process below 20% left (One ( When receiving a call, STONE2 announces the name of the charger and the headset will find Jabra STONE2 4. The red light on . Pairing the headset... indicator on . Jabra STONE2 comes with 3 extra ergo-designed ear gels. E B A C D F G A Answer/end button Tap to answer/end call hands-free, simply say "Answer" to accept it...
Declaration of conformity - Page 1

... relevant provisions of GN Netcom A/S by: Name: Tom Ringtved Position: TA Engineer EN Hereby, GN Netcom declares that the products identified as Jabra STONE2 Bluetooth® Wireless Headset Type Identifier : BTE2 to which this product is met de essentiële eisen en andere der Richtlinie 1999/5/EG erfüllt . DA...
Technical Specification - Page 1

...Paired devices Talk time Standby time Charging time Weight Dimensions, main unit Microphones Speaker Operating temperature Storage temperature Waterproof Rain shower proof AC power supply Charging plug dimensions Jabra STONE2 materials Pairing...mobile phones and headsets, and enables communication between devices that are device dependent 1 Jabra STONE2 headset, 1 Jabra STONE2 portable charging ...

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