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Jabra PRO 9450 Support Question

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Question posted by kwright62566 on January 27th, 2020

I Can't Hear Them And They Can't Hear Me.

I have the jabra pro 9450 headset and having trouble with the audio. They can't hear me and I can't hear them. I have the volume turned up on the headset and on the computer settings. I don't have a desk phone the headset is connected to my computer. Please help. I've looked all on google for help but they keep referencing a desk phone which I do not have.

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Answer #1: Posted by Savior91 on April 26th, 2020 3:53 PM

Savior91

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1. Ensure the headset is docked, and then press and hold the desk phone button on the base keypad until the desk phone icon changes to . 2. Remove the front panel of theJabra PRO 9450 base, as illustrated.

Answer #2: Posted by waelsaidani1 on January 27th, 2020 2:32 PM

waelsaidani1

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May 12th, 2013

Points: 19,501,797

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Make sure your headset is selected as the default device for both playback and recording in the sound settings of your computer.

Please check the following: - Make sure that the USB Bluetooth Adapter is selected as the current audio device both in the Windows sound control panel and in the application you are using. - Make sure the audio link to the PC is open (e.g. by rightclicking on the Jabra Device Service icon in the Windows notification area on your PC). - Make sure softphone is enabled in Jabra PC Suite.

Related Jabra PRO 9450 Manual Pages

User Manual - Page 2

.... Jabra PRO 9450 base features • Desk phone and softphone connectivity. • Headset recharge docking cradle. • Keypad for easy call handling. • Visual and audio indicators. We are sure you will enjoy its wide range of features, and find it comfortable to wear and easy to base. • Wideband audio for exceptional sound quality. • Touch panel volume...

User Manual - Page 3

......20 5.6 Base Keypad Visual Indicators...20 5.7 Base Audio Indicators...20 JABRA PRO 9450 3 CONNECTING TO A PHONE 10 2.1 Connect to Power...10 2.2 Dock Headset...10 2.3 Connect to Softphone (PC)...10 2.4 Select and Connect to a Desk Phone 11 3. ENGLISH CONTENTS 1. CONFIGURING THE JABRA PRO 9450 13 3.1 Configuring for Desk Phones...13 3.2 Configuring for Softphones...14 3.3 Limited...

User Manual - Page 4

... 24 7.6 Recording Desk Phone Calls...24 8. ENGLISH 6. ADVANCED JABRA PRO 9450 FEATURES 25 8.1 Safetone™ Hearing Protection...25 8.2 Wireless Range...25 8.3 Wideband Audio...25 8.4 Voice Announcements...25 8.5 Sound Settings...26 8.6 Listening to Music or audio on PC 26 8.7 Firmware Updates...26 8.8 Theft Protection...26 9. TECHNICAL SPECIFICATIONS 29 10.1 Jabra PRO Headset...29 10...

User Manual - Page 11

... port marked on the desk phone. JABRA PRO 9450 12 Plug the supplied telephone cable into the handset port on the base. 2. Connect the Jabra Link adapter as shown in adapter documentation supplied with Headset Port This type of desk phone has a dedicated headset port (usually at the back of the phone). Call your connected desk phone using another phone to be answered or...

User Manual - Page 12

... or too loud, adjust the microphone volume on the desk phone, or by pressing the headset button on the base, as illustrated, and listen in the headset for optimal sound quality. Dial a friend or colleagues phone number using the desk phone. 6. JABRA PRO 9450 13 Return the desk phone handset to . The desk phone icon will change , tap the desk phone button on the base. The...

User Manual - Page 16

...Changes made to the speaker volume apply independently to desk phone or softphone. ENGLISH 5. Increase speaker volume Decrease speaker volume Mute/un-mute microphone Slide finger up the touch panel (away from mouth) Slide finger down the touch panel (toward the mouth) Double-tap JABRA PRO 9450 17 Multi-function button List of headset multi-function button functions Function...

User Manual - Page 18

... Battery low Incoming call on desk phone Incoming call on softphone (PC) Incoming call on mobile phone Incoming call on different phone while on call (call accepted Audio sample (click to indicate events. ENGLISH 5.4 HEADSET AUDIO INDICATORS The headset plays a variety of range Incoming call collision) Conference start Conference end Out of audio tones to listen) JABRA PRO 9450 19

User Manual - Page 19

.... JABRA PRO 9450 20 Adjust keypad button volume via the Jabra Control Center. Launch Jabra Control Center, and select either ´Desk phone´ or ´Softphone´ tab. 2. Launch Jabra Control Center, and select either ´Desk phone´ or ´Softphone´ tab. 2. ENGLISH 5.5 BASE KEYPAD The Jabra PRO 9450 base keypad displays information about the headset and...

User Manual - Page 20

...Press (1-2 secs) JABRA PRO 9450 21 BASIC CALL MANAGEMENT 6.1 DESK PHONE: MAKING CALLS, ANSWERING CALLS, AND ENDING CALLS Phone with electronic hookswitch, or handset lifter Phone without electronic hookswitch, or handset lifter If necessary, set aside. 3. Lift desk phone handset and set the desk phone as the target phone, by pressing and holding the desk phone button on the headset or the...

User Manual - Page 21

JABRA PRO 9450 22 HEADSET BASE Multi-function button Keypad phone buttons Accept incoming call, and put current call on hold Press (1-2 secs) Tap incoming call´s phone button Accept incoming call, and end current call Tap Tap current call´s phone button, then tap incoming call´s phone button Reject incoming call, and remain on current call Double...

User Manual - Page 22

... press and hold the desk phone and softphone buttons on the primary headset to merge the calls. When the headsets are connected to the base, the audio is possible to merge the calls. Tap the multi-function button on the base for 1-3 seconds to accept the secondary headset. Deselect 'End headset conference when call Desk phone 1. JABRA PRO 9450 23 Both methods...

User Manual - Page 23

...on the base, to receiver, as Windows Sound Recorder. JABRA PRO 9450 24 Do not return desk phone handset to set softphone as target phone. 2. Refer to headset 1. Check specific softphone documentation for recording´, and click ´Apply´. Double-tap the headset multi-function button to desk phone (without first obtaining permission. For the latest list of supported...

User Manual - Page 24

... seconds. Change wideband audio settings 1. JABRA PRO 9450 25 Wideband audio offers better sound quality at the base for softphones. If the headset remains out of range of the base. To restore audio to the call will power down to 150 meters. Wideband is only available from acoustic shock. Select voice/tone setting 1. Narrowband is on phone/day Level 4 (TT4...

User Manual - Page 25

...headset. To secure the base to your desk, purchase any music or audio played on a PC, an audio link between base and PC 1. Launch Jabra Control Center. 2. Alternatively, right-click the Jabra icon in the top toolbar. When an audio...Launch Jabra Control Center, and select the ´Audio´ tab. 2. JABRA PRO 9450 26 Select tone settings 1. ENGLISH 8.5 SOUND SETTINGS Choose...

User Manual - Page 26

... between desk phone and base. A No. Q Why doesn't my computer detect the Jabra PRO 9450 base? A Try connecting the base to your softphone software. • Ensure the audio link to another base from the Jabra PRO 9400 series? The keypad battery icon will occur automatically, unless the base can 't I pair my headset with a third-party DECT phone? Q Why do I hear sound...

User Manual - Page 27

... button for compatibility and configuration settings. Q What is undocked. A Approximately 8 hours for wideband talk, and approximately 10 hours for narrowband talk. Q Can I turn the headset off . A Yes, the Jabra PRO 9450 can be configured to automatically get a dial tone on the target desk phone or softphone when the headset is the range on my desk phone, the GN1000 RHL lifts, but...

User Manual - Page 29

... for keypad operation Audio Bandwidth: Narrowband or wideband Desk Phone Connections: RJ-11 for handset, RJ-11 for phone body (or headset port), RJ-45 for AUX (for other softphones see jabra.com/pcsuite on how to +40˚C when charging); for electronic hookswitch or GN1000 handset lifter) Clear Dial Tone Switch and Microphone Volume Switch: Electromechnical...

Datasheet - Page 1

...Greater productivity The Jabra PRO 9450 dual connectivity headset is heard clearly; With Jabra PRO 9450, everyone , even first time headset users! The system comes with a straightforward interface to benefit from both desk phones and UC softphones. Three headset models The Jabra PRO 9450 comes in minutes It has never been easier setting-up a wireless headset. A noise-canceling microphone...

Product Brochure - Page 3

... meters with consistent sound quality; or alert you hear is sharp, while SafeTone technology protects your communication. A dual microphone Noise Blackout™ system with touch interface puts call control at your softphone while you can adjust headset settings and get the status on a mobile or desk phone call clarity and safety. WITH WIDEBAND SOUND dB...

Quick Start Guide - Page 7

... phone. From here, you cannot hear anything, or the sound is distorted, during the desk phone call status, and has controls for Desk Phones, in the softphone's audio configuration settings. 3 Ensure the headset is docked, and then press and hold Headset docked Unknown headset docked Headset and base pairing Muted Phone unplugged Group call and return the front panel of the Jabra PRO 9450...