Jabra PRO 920 Support Question

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Question posted by enquiries66424 on December 9th, 2015

Can't Get A Dial Tone

I have a NEC DT300 series phone with a headset port and I am trying to connect the Jabra Pro 920 hands free kit to the phone, but I am not getting a dial tone.

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Answer #1: Posted by JabraSupport on December 10th, 2015 4:58 AM

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JabraSupport

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Unfortunately, providing support for Jabra Business Products would be too difficult through this channel. I strongly suggest you contact Jabra Product Support to assist you. In North America, their phone number is 866-697-8757 or you can email them at [email protected]. If you're in a different region, check the Jabra web site for contact information.

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JabraSupport

Related Jabra PRO 920 Manual Pages

Datasheet - Page 1

...Easy to DEPLOY. Adjustable headband for use . Jabra® is a registered trademark of a wireless headset in innovative headset solutions. Jabra PRO™ 920 ENTRY-level HEADSET FOR DESK PHONE WIRELESS COMMUNICATION STARTS HERE! Professional. strain caused by cutting off loud noises and securing safe average sound levels. Jabra PRO 920 is compatible with Battery, Mute and Audio link...

Datasheet - Page 2

...-control button ensures intuitive call handling Saves power when the headset is inactive for a longer period of the international standard IEC 60950-1. Jabra PRO™ 920 Datasheet FEATUREs & BENEFITs Feature Desk phone connectivity DECT wireless technology* Up to 120m/350ft** office range Talk time up your headset has never been easier. This saves energy and reduces CO2...

Quick Start Guide - Page 4

... 2 JABRA PRO 920 BASE 1 Foldable base stand Icon Event Battery charging (slow flash) Full battery Low battery Very low battery (fast flash) Unknown battery status Microphone muted Active audio link between headset and base Searching for headset Battery indicator Mute indicator Audio link indicator Microphone volume controls Clear dial tone switch Handset port Telephone port AUX port Power...

Quick Start Guide - Page 6

STEP 5: SELECT AND CONNECT TO A DESK PHONE Select which desk phone you are connecting to the headset port on the desk phone. Connect the telephone cable to from the following 4 options: OPTION 1 Desk Phone with Headset Port This type of desk phone has a dedicated headset port (usually at the back of the phone). Contact your local Jabra dealer to purchase a Jabra Link adapter for switching ...

Quick Start Guide - Page 7

...? CLICK HOW TO MAKE A CALL OPTION A Desk phone with headset port OPTION B Desk phone without headset port OPTION C Desk phone with GN1000 or electronic hoockswitch YOU HAVE NOW SUCCESSFULLY CONNECTED YOUR JABRA PRO 920 8 9 If there is distorted, try rotating the clear dial tone switch on the desk phone, or by lifting the desk phone handset. If you cannot hear anything refer to...

User Manual - Page 2

... 4.1 SET A CLEAR DIAL TONE...14 4.2 SET THE MICROPHONE VOLUME 14 5. ENGLISH CONTENTS 1. JABRA PRO 920 FEATURES 15 5.1 HEADSET MULTIFUNCTION BUTTON 15 5.2 HEADSET SPEAKER VOLUME BUTTONS 15 5.3 HEADSET MUTE BUTTON...15 5.4 HEADSET LED INDICATOR...16 5.5 HEADSET AUDIO INDICATORS 16 5.6 BASE VISUAL INDICATORS ...17 6. WELCOME 4 2. CONNECTING TO A DESK PHONE 10 3.1 FOLDABLE BASE...

User Manual - Page 3

TECHNICAL SPECIFICATIONS 24 9.1 JABRA PRO 920 HEADSET...24 9.2 HEADSET BATTERY ...24 9.3 MATERIALS AND ALLERGIES ...25 9.4 JABRA PRO 920 BASE ...25 9.5 PRODUCT DISPOSAL ...25 9.6 CERTIFICATIONS AND SAFETY APPROVALS 26 JABRA PRO 920 3 SUPPORT 22 8.1 FAQS AND TROUBLESHOOTING 22 9. ADVANCED JABRA PRO 920 FEATURES 19 7.1 SAFETONE™ AUDIO PROTECTION 19 7.2 WIRELESS RANGE...19 7.3 POWER ...

User Manual - Page 4

... button for easy call status indicators. • Battery indicators. • Voice-prompted configuration. • Auxiliary port for energy conservation. • Headband and earhook wearing-styles (earhook not supplied in all regions). Jabra PRO 920 base features • Headset recharge docking cradle. • Visual call handling. • LED and audio indicators. • Advanced hearing...

User Manual - Page 5

PRODUCT OVERVIEW 2.1 PACKAGE CONTENTS Headset Headband attachment Earhook attachment (not supplied in all regions) Base Installation CD (User Manual) Quick Start Guide Warning & Declaration booklet Power adapter Telephone cable JABRA PRO 920 5 ENGLISH 2.

User Manual - Page 8

ENGLISH 2.4 BASE OVERVIEW Headset cradle 1 Foldable base stand Battery indicator Clear Dial Tone switch Handset port Telephone port Headset recharge contact Audio link indicator Mute indicator Microphone volume controls AUX port Power adapter port JABRA PRO 920 8

User Manual - Page 11

... before answering the phone. 11 dRoecfuemr teonJtaabtiroanLink JABRA PRO 920 or or or or ENGLISH ENGLISH OPTION 3 Desk Phone with Headset Port This type of desk phone has a dedicated headset port (usually at the back of the phone). Connect the GN1000 cable into the port marked on the desk phone. JABRA PRO 920 12 3.2 CONNECT TO DESK PHONE OPTION 1 Desk Phone with GN1000 The GN1000...

User Manual - Page 13

... set before first-time use of the Jabra PRO 920. Locate the clear dial tone switch on the desk phone, or return the desk phone handset to the large range of the Jabra PRO 920 base, as illustrated, if your speaking volume. Get a dial tone by pressing the headset button on the desk phone, or lift the desk phone handset. 3. When the microphone volume is also...

User Manual - Page 14

...-function button Function Tap Answer incoming call 9 End current call 9 Reject incoming call Put current call on hold 1-3 seconds) 9 9 9 (5 secs) Speaker volume buttons 5.3 HEADSET MUTE BUTTON The mute button mutes or un-mutes the headset microphone. ENGLISH 5. JABRA PRO 920 FEATURES 5.1 HEADSET MULTIFUNCTION BUTTON The multi-function button is located on 9 Power off...

User Manual - Page 15

... of voice announcements and audio tones to listen) Power on Power off Call ended Button tap Battery low Button double-tap Conference start Button press Maximum speaker volume reached Minimum speaker volume reached Conference end Out of range Incoming call status. ENGLISH 5.4 HEADSET LED INDICATOR The LED indicator indicates call accepted JABRA PRO 920 16

User Manual - Page 17

.... 6.3 CONFERENCE CALL WITH MULTIPLE HEADSETS The Jabra PRO 920 is still active for all headsets. ENGLISH 6. Dial number using desk phone. 1. End call is now shared between headsets. Dial number using desk phone. Return desk phone handset to receiver. 6.2 SWITCHING BETWEEN PHONE AND HEADSET Switch from headset to desk phone (without electronic hookswitch, or handset...

User Manual - Page 18

...; and IntelliTone™ and can be answered or ended by the headset multi-function button. Physical obstructions and electromagnetic interference may improve the closer the headset is completely out of range, a unique tone will be connected between headset and base, the headset will end when any of no audio link between the desk phone and the Jabra PRO 920 base.

User Manual - Page 21

... a call is connected to initiate pairing. JABRA PRO 920 22 Q Can I try to automate calling and answering on the other end? The keypad battery icon will occur automatically, unless the base is up correctly, the desk phone may not be incorrectly set up to get a dial tone. Lift the desk phone handset, or press the headset button on the headset, as illustrated...

User Manual - Page 22

... Q Why does my desk phone's electronic hookswitch not work with the base, or tap the multi-function button. A Yes. Q My headband/earhook/neckband is used. Alternatively visit www.jabra.com. A Jabra PRO 920 supports a maximum range of this manual for a Jabra PRO 920 headset? JABRA PRO 920 23 Range varies according to pair with the Jabra PRO 920? How do I make a conference...

User Manual - Page 23

Volume control and microphone mute: Button controls on headset. Audio indicators: Tones indicate incoming calls, low battery, volume level, microphone muting and other events. Battery standby time: At least 36 hours. ENGLISH 9. TECHNICAL SPECIFICATIONS 9.1 JABRA PRO 920 HEADSET Operating environment: 0˚C to headset. Call control: Multi-function button support for answer ...

User Manual - Page 24

... vinyl. Clear Dial Tone switch and microphone volume switch: Electromechanical switches. Electronic hookswitch standards: GN1000, Jabra IQ, DHSG and MSH, and other Jabra DHSG adapters. up to 60 meters from Jabra PRO 920 base to headset. Do not dispose of the headset according to +60˚C. Desk Phone connections: RJ-11 for handset, RJ-11 for phone body (or headset port), RJ-45...