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Jabra GN9330 Support Question

Jabra GN9330 Support Question

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Question posted by mariehamm on March 15th, 2016

No Dial Tone On Gn 9330 Usb Device? Current Firmware Version

I have no dial tone. have reset and repaired the device.What is the current firmware version my set is at 1.0

Current Answers

Answer #1: Posted by JabraSupport on March 16th, 2016 3:48 AM
This answer was accepted by the poster of the original question.
JabraSupport

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Due to the complexities of supporting Business and Office Products, we strongly suggest you call our Product Support Team. In North America, the number is 866-697-8757. Check the Jabra web site for contact information if you're in a different region.

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JabraSupport


Related Jabra GN9330 Manual Pages

Additional Functions - Page 1

ENG Guide for additional functions GN Netcom Australia Pty. Ltd www.gnnetcom.com.au GN Netcom (Singapore) www.gnnetcom.com.sg GN Netcom Asia Ltd www.gnnetcom.com.hk www.gnnetcom.com ©2005 GN Netcom • All rights reserved
Additional Functions - Page 2

.../GN 9330/GN 9330 USB Guide for additional functions This Guide for additional functions supplements the GN 9350/GN 9330/GN 9330 USB Guides for basic set -up and use . It provides instructions and information on the GN 9350's/ GN 9330's/GN 9330 USB's additional functions, features, accessories and maintenance. Setting up and use provide the basic instructions for basic set -up 4 2.1 Headset...
Additional Functions - Page 3

... 11 4.3 Conference calling 11 4.4 Emergency calling via VoIP 12 4.5 Switching a call from headset to desk telephone handset 12 4.6 Switching a call from desk telephone handset to headset 13 4.7 New master headset pairing to base 13 5. Troubleshooting 17 9. Replacing battery pack (GN Netcom accessory 14 6.1 Adding extra battery charging facility 14 6.2 Replacing battery pack 15...
Additional Functions - Page 4

... telephone connectivity VoIP/ USB connectivity ** GN 1000 RHL enabled Electronic hookswitch enabled Display for set-up Adjustable range Sound refinement (DSP) Conference call On-line indicator connectivity DECT/GAP enabled* GN 9350 GN 9330 • • GN 9330 USB • • • * not applicable for US version ** for connecting to your PC, the headsets only work with the...
Additional Functions - Page 5

.... 4 GN 9350 GN 9330 GN 9330 USB 2.1 Headset port If your headset's accessories and optional functions. To connect your telephone as default calling media, press the USB button for your telephone has a port for telephone use. Mount the GN 1000 to use contains the primary set for headset, it back again, press the Telephone button for 5 seconds GN 9350 GN 9330 GN 9330 USB 2.3 Connecting...
Additional Functions - Page 6

... the following: 1. Changing the settings 2.5.1 Transmit volume The transmit volume must be placed on your desk or near your telephone to use. GN 9350 GN 9330 GN 9330 USB 2.4 Connecting to external Online Indicator (OLI) (GN Netcom accessory) An external online indicator (accessory) can be adjusted properly so your voice is heard clearly. GN 9350 GN 9330 GN 9330 USB 2.5 LCD display Your base...
Additional Functions - Page 7

...Important: For USB applications, the volume settings are available GN RHL DHSG AEI MSH non-EHS; with the GN 1000 RHL e.g. with Alcatel desk telephones Note: By default, the GN 9350 is set -up ...appropriate interface: 1. Press OK to confirm new setting. Use 56 to select one of the GN 9350. 2.5.3 Range/power selection Your headset offers 3 range/power modes (Normal, Low and Very ...
Additional Functions - Page 8

... (narrowband) Automatically switches between wideband or Enhanced USB sound quality narrowband sound quality. It is the default setting. Your headset offers 3 treble/bass modes (Treble, Normal and Bass). Benefits Ideal for users with slight highfrequency hearing loss Ideal for all tones evenly Accentuates lower tones Note: The Normal mode is possible to suit...
Additional Functions - Page 9

... or network interference), and provide a limit to the maximum noise exposure from the headset during your workday. Your headset protects you should select. To change the sound mode: 1. Use 56 to confirm the setting. 2.5.5 Protection level selection Your headset offers a choice of 118 dB(A). Use 34to locate the protection level menu on...
Additional Functions - Page 10

... left or right ear. GN 9350 GN 9330 GN 9330 USB 3.1 Headband wearing styles You can be rotated 360˚. Neckband is available as an accessory for GN 9330 and GN 9330 USB. 9 Rotate boom arm unit 90°. Both features operate automatically, so you have set. Note: This wearing style is available as background noise from your caller's environment. 3. The headset can choose...
Additional Functions - Page 11

... current wearing style. 2. Determine how you may also want to change the wearing ear of the volume control so that volume is pushed up or down (according to decrease the volume. To change the headset's volume control button orientation: 1. Operating the headset GN 9350 GN 9330 GN 9330 USB 4.1 Making/ending calls via telephone with RHL/EHS function 10 GN 9350 GN 9330 GN 9330 USB...
Additional Functions - Page 12

GN 9350 GN 9330 GN 9330 USB 4.2 Answering calls via VoIP (USB). Remove headset from base, or press headset's talk button if already wearing it will automatically change to the default mode you selected earlier. GN 9350 GN 9330 GN 9330 USB 4.3 Conference calling Conference calling lets several headsets join together for 2 seconds. 3. Remove secondary headset from base; The ...
Additional Functions - Page 13

... can still use the headset to dial emergency services. Ending conference calls for 2 more information. If the headset is connected to a PC and the PC is on headset. 2. See your call . If the PC is screensaver-locked, you may add secondary headsets to form a conference call . GN 9350 GN 9330 GN 9330 USB 4.5 Switching a call from headset to desk telephone handset It...
Additional Functions - Page 14

... over, as this will end the call in progress from the telephone's handset to the headset: 1. The telephone or USB indicator should not flash. This indicates successful pairing of battery power, the headset-base link will remain active for battery changing. GN 9350 GN 9330 GN 9330 USB 4.6 Switching a call from base, or if already out, press the...
Additional Functions - Page 15

... extra battery can also be used with DECT cordless telephones GN 9350 GN 9330 GN 9330 USB Your headset can be attached to use , the base's leftmost indicator will turn off when battery is available as for using your headset with your cordless telephone. 5. Press and hold down the headset's talk button and mute button (at tip of volume...
Additional Functions - Page 16

... pause 1 quick beep in increasing/decreasing intensity 1 rapid shrill/low beep Rapid multi-tone + 2 second pause (repeats) Depends on a wearing style: 1. Recharge the empty battery by sliding it into the extra battery charging facility. 7. GN 9350 GN 9330 GN 9330 USB 7.1 Headset's audio indicator Headset action Low battery Volume up and using the product. Replace the wearing style. 5. Audio...
Additional Functions - Page 17

GN 9350 GN 9330 GN 9330 USB 7.2 Headset's visual indicators Visual indication Link indicator (blue) Lit for 2 seconds Lit (during adjustment) Flashing rapidly Headset action Flashing when linked up Successful pairing, including adding headsets in conference mode Receive volume reorientation (+/-) is being adjusted Headset in DECT/GAP mode GN 9350 GN 9330 GN 9330 USB 7.3 Base's visual indicators...
Additional Functions - Page 18

... should experience a high quality dial tone from the telephone. Q: I have moved desks at www.gnnetcom.com/gn9120/ehs-setup. Is it possible to the new base. Also ensure that you may not be paired to put my headset onto another base? GN 9350 GN 9330 GN 9330 USB Q: My customers say they cannot hear me. GN 9350 GN 9330 GN 9330 USB Q: When I have heard...
Additional Functions - Page 19

... information, including compatibility and the correct, clear dialtone switch setting. 9. The stainless steel alloy has been tested for children. The leatherette ear cushion(s) can be wiped with a damp cloth, with ... cause choking if ingested. Dispose of GN Netcom, but I cannot make it work. Q: My telephone should be able to operate with the EHS version of the product and/or batteries according...

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