HP Photosmart Premium Fax e-All-in-One Printer - C410 Support Question
HP Photosmart Premium Fax e-All-in-One Printer - C410 Support Question
Find answers below for this question about HP Photosmart Premium Fax e-All-in-One Printer - C410.Need a HP Photosmart Premium Fax e-All-in-One Printer - C410 manual? We have 2 online manuals for this item!
Question posted by amackersteve on October 25th, 2011
Fax Problem--send But Not Receive
I can send a fax however I can not receive. The instruction manual says nothing about receiving a fax. What do I need to do to fix this issue?
Current Answers
Related HP Photosmart Premium Fax e-All-in-One Printer - C410 Manual Pages
Reference Guide - Page 3
..., there may be turning off the printer, and then unplug the power cord. It might be a problem with the power outlet. •• If you are unable to do this HP Photosmart. Mac
If you might take a few minutes for your computer's CD
drive. 2.
Follow the onscreen instructions.
3 Check the power cord. ••...
User Guide - Page 21
... with answering machine
Voice calls, computer dial-up the HP Photosmart as you might experience problems sending and receiving faxes. NOTE: If your home or office setup is not described in the box to connect one end to your fax line
Recommended fax setup for Recommended fax setup for faxing
19 Make sure you use another phone cord, you...
User Guide - Page 23
... able to send and receive faxes with DSL
If you might not be called ADSL in your country/region.)
NOTE: If you have a DSL line and you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart, you have in your telephone company, use the instructions in this...
User Guide - Page 25
... (through your telephone company) that allows you to the "1-LINE" port
To set up the HP Photosmart with a distinctive ring service 1. Figure 3-3 Back view of rings you selected (Rings to the sending fax machine and receive the fax.
Change the Distinctive Ring setting to match the pattern that the telephone company
assigned to your home...
User Guide - Page 29
... HP Photosmart, you might already have a computer dial-up modem connected on the back. Run a fax test. Before you begin emitting fax reception tones to the sending fax machine and receive the fax. Find...parallel splitter
Finish setting up the HP Photosmart
Set up modem) to a telephone wall jack. When the phone rings, the HP Photosmart will need to your computer automatically, turn off...
User Guide - Page 94
... Fax. • If the device detects an original loaded in the automatic document feeder,
the HP Photosmart sends ... the instructions in the automatic document
feeder, the Feeder Empty prompt appears. Enter the fax number for...Fax
Receive a fax
When you are on the phone, the person you are speaking with the quality of the fax you sent, you can send you a fax while you can receive faxes manually...
User Guide - Page 144
... is having problems sending a manual fax • Pages of a fax I sent are missing • The quality of the fax I sent is having problems sending and receiving faxes
Try the following fax problems: • The product is having problems sending and receiving faxes • The product cannot send faxes, but can send faxes • The product is having problems receiving a manual fax •...
User Guide - Page 148
... the product. Solution 5: Try removing the splitter Solution: A phone line splitter can cause faxing problems. (A splitter is connected correctly Solution: NOTE: This possible solution applies only in the countries...wall jack, and correctly connected any other office equipment is a two-cord connector that receive a 2-wire phone cord in the box with the product 3 Telephone (optional)
For...
User Guide - Page 150
... shares the same phone line with poor sound quality (noise) can cause faxing problems. You can check the sound quality of phone line you will not be able to fax successfully.
To check if your service provider.
Obtain a DSL filter from sending and receiving faxes. If you already have a DSL filter, make sure the DSL modem...
User Guide - Page 152
... 1: Make sure the product is set too fast. Solve a problem
2. If the problem persists, contact your Internet service provider supports faxing over the Internet using IP phone, resend the fax at a later time
Solution: Try resending your fax at a slower rate. The product cannot send faxes, but can receive faxes
Try the following settings, and then press OK.
Solution...
User Guide - Page 154
...is resolved. • Solution 1: Ensure that the receiving fax machine can also send the fax using monitor dialing. Cause: The recipient's fax machine does not support manual faxing. Solve a problem
Chapter 12
Cause: The number you entered when sending the fax was having problems.
The product is having problems sending a manual fax
Try the following the access number.
If this did...
User Guide - Page 156
...receiving fax machine for any problems. Cause: The receiving fax machine was having problems.
154 Solve a problem Pages of the following solutions to send and receive faxes at a slower rate. You can also ask the recipient to Medium (14400) or Slow (9600) if you cannot hear fax tones, the receiving fax might need to resolve the issue. Try setting the Fax Speed to check the receiving fax...
User Guide - Page 158
... 4: Check the receiving fax machine for problems • Solution 5: Use the Lighter/Darker setting to Fine, Very Fine (if available), or Photo. If the failure was due to noise on the phone line, contact the sender to highlight Off or On. 5. To change the fax resolution to darken the original when sending the fax
Solution 1: Check...
User Guide - Page 159
... receiving fax machine has a fit to page setting they can use to reduce the incoming fax to fit standard paper size such as a red seal or stamp), you can also ask the recipient to send the fax darker than the original. Fax troubleshooting 157 Cause: The glass of the printout. You can darken it was having problems...
User Guide - Page 160
... and listening for problems • Solution 5: Increase the fax speed Solution 1: Send the fax in black and white
Solution: Sending a fax in color can take longer than sending a black-and-white fax. Solutions are listed in black and white • Solution 2: Lower the fax resolution • Solution 3: Check the phone line for noise • Solution 4: Check the receiving fax machine for...
User Guide - Page 186
... jack 2 Use the phone cord supplied in the box with the product
• If you are using a phone splitter, this can send or receive a fax successfully, there might not be a problem. The "Fax Connected to Active Telephone Wall Jack" test failed
Solution: • Check the connection between the telephone wall jack and the product to...
User Guide - Page 190
...Solutions are listed in the box with the product
• If you will not cause a problem sending or receiving faxes. Solve a problem
Chapter 12
1 Telephone wall jack 2 Use the phone cord supplied in order, with your...some PBX systems, this might cause the test to make sure it might have problems sending and receiving faxes.
• Make sure you connect the product to an analog phone line ...
User Guide - Page 191
... the Internet.
Fax speed setting
Fax speed
Fast (33600)
v.34 (33600 baud)
Medium (14400)
v.17 (14400 baud)
Slow (9600)
v.29 (9600 baud)
Cause: The fax over the Internet. This means that your telephone company to the port labeled 1-LINE on the product
Solution: You can do not support faxing, you experience problems sending and receiving faxes while using...
User Guide - Page 192
...This information can help you troubleshoot any problems you encounter when using the fax features of send. The telephone connection was a communication error with the receiving fax machine. There is a feature incompatibility with the receiving fax machine.
Telephone line conditions were too poor to receive a fax. Solve a problem
Chapter 12
The fax log report shows an error
Solution...
User Guide - Page 261
...system, set up 25, 33,
175 fax problems
blank pages 157 fax tones recorded 160 not printing 173 pages missing 154, 173 poor print quality 156 receiving 142, 158, 162,
168 sending 142, 150, 152, 158 slow ...warranty 110
D
damaged, ink cartridge 204 diagnostic page 103 dial tone test, fax 187 dial-up 22 problems receiving 170
I
improper shutdown 201 ink
drying time 201 low 129 ink cartridges damaged...
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