HP Photosmart C6300 Support Question
HP Photosmart C6300 Support Question
Find answers below for this question about HP Photosmart C6300 - All-in-One Printer.Need a HP Photosmart C6300 manual? We have 3 online manuals for this item!
Question posted by s3210611 on March 17th, 2012
Printer Offline
My computer keeps looking for my printer and then saying that the printer is offline, even though I'm pretty sure it isn't. The last time I had it on it was online and I haven't done anything different. I have tried turning the printer off and now my computer is telling me that it is unable to connect to the printer and that it will retry but nothing seems to be happening. Do you have any suggestions?
Current Answers
Related HP Photosmart C6300 Manual Pages
Setup Guide - Page 2
Remove all the packaging materials
from the front and back of the device. b
b.
Open the device and remove all tape from inside the device.
2 • HP Photosmart C6300 All-in-One series 3
a
a. Adjust the display and remove its protective film.
Setup Guide - Page 4
... on the printer or other surface. 5a a
Carriage latch
b
c d Colored icons
f
a. Hold the printhead upright, as shown. Do not scratch the contacts on the device. Open the ink cartridge access door.
Do not touch the copper colored contacts. e g
f
e. Firmly raise the gray latch, as shown. b. Slowly lower the latch.
4 • HP Photosmart C6300 All...
Setup Guide - Page 5
...access door.
Repeat steps a, b, and c for all ink cartridges. You will hear the device making noises. While the initialization process continues, proceed to the next step to snap it ...
minutes. Turn the ink cartridge over, slide it into place.
b. HP Photosmart C6300 All-in-One series • 5 5b
a b
c
c
IMPORTANT: You must complete step 5a before installing ink cartridges.
Setup Guide - Page 9
...) The Microsoft Add Hardware screen appears. Refer to section A. Make sure the USB cable is plugged into a keyboard or a non-powered USB hub. HP Photosmart C6300 All-in again.
Problem: (Windows only) The Device Setup Has Failed To Complete screen appears. Action: Unplug the device and plug it in -One series • 9
Remove, and then...
Setup Guide - Page 15
...a wired Ethernet connection, check all cable connections between your HP All-in your network.
HP Photosmart C6300 All-in -One, the router, and your PC. • Try temporarily disabling any &#... -One software, you see the error message Printer Not Found. Action: • You can cause interference (including microwaves). Make sure these devices are using the default network name (SSID) ...
Basic Guide - Page 15
...program files\HP\digital imaging\bin • hpqthb08.exe, located in queue or printer goes offline • Scan communication errors or scanner busy messages • Unable to your...printers for a network connection, choose Add a Device, and then choose Through the network. 6.
This can happen if you answered "block" to any that the following :
1. In the firewall configuration utility, look...
Basic Guide - Page 21
... envelopes. To access the onscreen Help • Windows: Click Start > All Programs > HP > Photosmart C6300 All-in -One series.
Slide the stack of paper into the main input tray with the short ...print side down. Next, click the main
menu and select Photosmart C6300 All-in -One series
> Help. • Macintosh: Open the HP Device Manager and click the ? Insert the stack of paper forward...
Basic Guide - Page 32
...Device Discovery software is running
Step 1: Make sure that might be a problem with the router or your computer. If you do not see any lights, try the following sections for additional information: 1. a. b. If a problem is connected to see if the firewall software is online... problem and you have successfully installed the HP Photosmart Software on your network 2. If you need to...
Basic Guide - Page 34
...If the Network Status is Offline, the product is not connected to see if you can access the HP Photosmart C6300 All-in-One series ... the product over the network.
The URL shown here is online and ready If you from your computer, open the Web ...communication
If you cannot access the HP Photosmart C6300 All-in-One series home page and are sure both have active connections to use your...
Basic Guide - Page 35
To check the printer status 1. Step 5: Make sure the HP Network Devices Support service is running
To restart the HP Network Device Support service 1. Double-click Services...print jobs currently in the tab on the printer status: • If the product says Offline, right-click the product and select Use Printer Online. • If the product says Paused, right-click the product and select Resume...
Basic Guide - Page 37
...240 V ~ 1300 mA 50-60 Hz • Output voltage: DC 32 V===1300 mA
NOTE: Use only with the marketing name (HP Photosmart C6300 All-in-One series, etc.) or product numbers (CDO20A, etc.). This regulatory number should not be slightly distorted • HP recommends using...All-in-One are located in the Readme file.
For a complete listing of Conformity statement, see the printer software.
User Guide - Page 4
Contents
Contents
1 HP Photosmart C6300 All-in-One series Help 7
2 HP All-in-One overview The HP All-in-One at a glance...9...21 Play a slideshow on the display 22 Connect to a computer...23 USB connection...23 Network connection...24 Connect to a Bluetooth® device 49 What you need for a Bluetooth connection 50 Connect the HP All-in-One to a computer using a Bluetooth® wireless ...
User Guide - Page 27
...
clients, have access only to view and manage network settings.
To enable printer sharing on a Windows computer
▲ Refer to a computer with your ...-One from the control panel on page 30
Install the HP Photosmart Software for information on
connecting to the user guide that came ...a wireless or wired network, but not both at the same time.
24
Finish setting up the HP All-in -One to ...
User Guide - Page 38
.... If the HP All-in your computer, make sure to either a wireless or wired network, but not both at the same time. Quit all applications running on your wireless network, ...either a wireless or Ethernet network connection.
On the Printer Found screen, verify that came with a USB connection, you must install the HP Photosmart Software. Select the product you first install the HP ...
User Guide - Page 130
... In the Print Properties dialog box, click the Features tab, and then click Printer Services. Click the Device Services tab. 5. Click Clean the printhead. 6. If print quality still seems ... of ink.
To clean the printhead from the HP Photosmart Software 1. In the Print Settings area, click Printer Toolbox. The Printer Toolbox appears. 4. There are satisfied with ink cartridges ...
User Guide - Page 131
... button to the Tools menu. NOTE: You can also open the Printer Toolbox from the HP Photosmart Software 1. Click Align the Printer.
To align the printer from the Print Properties dialog box. Click the Device Services tab. 5. Press Setup.
2.
In the Print Settings area, click Printer Toolbox. Recycle or discard the page. NOTE: If your problem...
User Guide - Page 230
... the wrong driver might have been configured. Depending upon your product to Pause
Printing or Use Printer Offline. 4. Check the print queue again to make sure the product is clear, and then try the next solution. Cause: The print queue needed to print again.
Depending upon your product to be manually ...
User Guide - Page 261
...2. In the Print Properties dialog box, click the Features tab, and then click Printer Services. Click the Device Services tab. 5. Load letter, A4, or legal unused plain white paper into ...not solve the issue, try the alignment again.
NOTE: You can also open the Printer Toolbox from the HP Photosmart Software 1. Chapter 14
• Ink service capacity warning • Ink system failure ...
User Guide - Page 262
... Print Properties dialog box, click the Features tab, and then click Printer Services. Click the Device Services tab. 5. Click Align the Printer. To align the printer from the Print Properties dialog box. If this did not solve the...Contact HP support Solution: You can also open the Printer Toolbox from the HP Photosmart Software 1. If you align the printer, the alignment might fail.
User Guide - Page 308
... topics • "Print a printer status report" on page 128 • "Replace the ink cartridges" on page 123 • "Load paper" on page 63
HP support by looking at the sticker on the rear...accessed using the HP Photosmart software.
Be prepared to learn more about the extended service plans. You can also be available at about the time that came with the device.
e. Contact your HP...
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