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HP Photosmart C5100 Support Question

HP Photosmart C5100 Support Question

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Question posted by marycoats15 on May 18th, 2014

My Hp Photosmart C5180 Will Not Scan.

I am trying to scan a picture and it says it cannot scan. Worked recently and I haven't done anything different.

Current Answers

Answer #1: Posted by TheWiz on May 18th, 2014 11:15 AM
TheWiz

Member since:
October 13th, 2011

Points: 25,383,424
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I recommend calling HP support at 1-800-474-6836 so they can walk you through some troubleshooting.

Related HP Photosmart C5100 Manual Pages

Basics Guide - Page 4

...-in-One at a glance 2 Control panel features 4 Use the HP Photosmart software 5 Find more information 6 Access the onscreen Help 6 Finish setting up networking 7 Load originals and load paper 10 Avoid paper jams 12 Make a copy...12 Scan an image...13 Print 10 x 15 cm (4 x 6 inch) photos 15 Print from a software application 16 Replace...
Basics Guide - Page 5

... images, newsletters, greeting cards, iron-on the HP All-in-One. Scan Scanning is equipped with the HP All-in-One. Note This guide introduces basic ...pictures into an electronic format for contacting HP support and ordering supplies. You can access many HP All-in-One functions directly from a memory card. The HP All-in-One at a glance 2 HP Photosmart C5100 All-in-One series Copy The HP...
Basics Guide - Page 7

... and sharing photos. Features include color effects, photo brightness, frames, and red-eye removal. Reprints: Scans a photo and prints it . Cancel: Stops the current operation and returns to as the display): Shows...Subsequent presses continue to the HP All-in-One control panel features. See the display for more about it . 4 HP Photosmart C5100 All-in-One series HP All-in-One overview ...
Basics Guide - Page 8

... off , and then unplug the power cord. If no photos are already in the Scan Menu, it sends the scan job to the device. From the idle state, pressing the Print Photos button launches the Photosmart Express menu. When the HP All-in -One off , a minimal amount of copies, paper size, and paper type. Start...
Basics Guide - Page 9

... in -One supports. The HP Photosmart Mac Help appears. 6 HP Photosmart C5100 All-in the HP Photosmart Studio, choose HP Photosmart Mac Help. To access the HP Photosmart Software Help on all the features that are not described in this guide. ● HP Photosmart Software Tour (Windows) The HP Photosmart Software Tour is available from your device and contains additional information on...
Basics Guide - Page 10

..., or hub using an Ethernet cable and how to access HP Photosmart Share directly from the HP All-in -One software for a wired network Before you connect the HP All-in -One to a network and how to view and manage network settings. There is a different number of the required materials. ❑ A functional Ethernet network that...
Basics Guide - Page 11

... installing the software. Otherwise, HP All-in-One installation software might try to use one of the HP All-in-One. HP All-in-One overview Chapter 1 Connect the HP All-in-One to the ... Installation time can range from the back of the HP All-in -One software on a computer connected to an available port on your computer. 8 HP Photosmart C5100 All-in-One series Remove the yellow plug from 20...
Basics Guide - Page 13

... outermost positions. 2. Close the lid. Load originals and load paper You can copy or scan up to complete all the paper in the stack is the same size and type. 10 HP Photosmart C5100 All-in -One overview Chapter 1 6. HP All-in -One series Follow the onscreen instructions to letter- When you have finished installing...
Basics Guide - Page 16

... print side down on . Press to highlight Scan to a memory card 1. Press Reprints. 2. When prompted, load your scanned images. The HP Photosmart Software (Windows) or HP Photosmart Mac Software (Mac) must be installed and running on the HP All-in -One only. Make sure you can use the scan features, the HP All-in-One and computer must also...
Basics Guide - Page 17

... -One appears on potential mistakes. Load your photo with a USB connection in -One series Press to highlight Scan to those connected through the network. 14 HP Photosmart C5100 All-in addition to Computer, and then press OK. 4. The HP All-in -One overview Chapter 1 b. The Print Summary screen appears. f. This enables you want to increase...
Basics Guide - Page 21

... latch for the black ink cartridge 2 Ink cartridge latches for the color ink cartridges 18 HP Photosmart C5100 All-in-One series The ink in these instructions when you do not already have replacement ink...ink cartridge to release the latch inside the HP All-in -One is specially formulated to mix with the device. If you are replacing one of the device, until the door locks into place. ...
Basics Guide - Page 23

...glass Glass that your copies and scans remain clear, you are replacing. 8. Wash the backing gently to clean the glass and lid backing. Do not scrub the backing. 20 HP Photosmart C5100 All-in -One. To ... down performance and affects the accuracy of the HP All-in -One, and raise the lid. 2. You might seep under the glass and damage the device. 3. Clean the lid backing Minor debris can...
Basics Guide - Page 27

.... Warning If the HP All-in-One still does not turn the device off. Go to any time from the power outlet and contact HP. You can connect to : www.hp.com/support If prompted...HP for information on installing the software and connecting the USB cable, see the Setup Guide that came with the HP All-in -One. When prompted, press to highlight Yes or No, and then press OK. 24 HP Photosmart C5100...
Basics Guide - Page 29

..., click the Hardware tab. 3. Click Device Manager. 4. Click the Apple icon on the HP All-in-One. 26 HP Photosmart C5100 All-in -One. The System Profiler is installed properly and set up properly. Make sure your modem or HP All-in -One, and then turn it on again. The Printer not Found screen appears during installation...
Basics Guide - Page 31

... might be used after device initialization and must use AutoIP to assign IP addresses to the other computers, and no DHCP or router, you are expired 28 HP Photosmart C5100 All-in-One series ...to release the door. Do not assign a static IP address. Replace the rear door. Caution Trying to continue the current job. Always access and clear paper jams through the rear door. Gently pull...
Basics Guide - Page 33

.... When you purchased genuine HP ink cartridge(s), go to the use genuine HP ink cartridges. Device service or repairs required as a result of expiration is to protect the printing system and to ensure ink quality. Note HP cannot guarantee the quality or reliability of printer failure or damage attributable to : 30 HP Photosmart C5100 All-in the indicated...
Basics Guide - Page 35

...and then try the alignment again. Cause The print head assembly or sensor is specially formulated to mix with the HP All-in the input tray when you align the printer, the ...hp.com/support If prompted, choose your country/region, and then click Contact HP for information on the control panel to : www.hp.com/support 32 HP Photosmart C5100 All-in the print head assembly. Go to : www.hp...
Basics Guide - Page 39

...HP website. Technical information 36 HP Photosmart C5100 All-in a environmentally sound manner. Environmental product stewardship program Hewlett-Packard is possible the output from the HP All-in-One may be slightly distorted ● HP...Color: 48-bit color, 8-bit grayscale (256 levels of gray) ● Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches) Physical ...
Basics Guide - Page 40

...HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with the marketing name (HP Photosmart C5100... All-in YYYY/MM/DD format, may be confused with . This regulatory number should not be found on the product as the HP... information The HP ink cartridge(s)...HP All-in-One meets product requirements from regulatory agencies in its designated...
Basics Guide - Page 43

.../IP 26 Printer not Found 26 unable to discover device 26 using a cable modem without a router 28 U uninstall software 22 USB cable installation 24 W warranty 34 wireless router 7 Z zoom button 5 40 HP Photosmart C5100 All-in-One series reinstall software 22 replace ink cartridges 18 right arrow 4 RJ-45 plug 7 rotate button 4 router 7 S scan button 5 documents...

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