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HP Photosmart 5510 Support Question

HP Photosmart 5510 Support Question

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Question posted by jordrtorr on September 6th, 2013

Hp 5510 Won't Print Black After Installing New Cartridge

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Current Answers

Answer #1: Posted by DreadPirateRoberts on October 18th, 2013 9:09 AM
DreadPirateRoberts

Member since:
November 19th, 2010

Points: 8,633,403
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Issue

After installing a cartridge or during normal use, the product does not print. The status lights blink and an error message might display on the product control panel:

  • 'Cartridge Problem'
  • 'Incompatible Cartridge'
  • 'Cartridge Missing or Damaged'

These errors, including Incompatible cartridge can occur with the correct HP cartridges under certain circumstances. The cartridge might need to be reinstalled, the electrical contacts could be dirty, the cartridges might need to be aligned, or there could be a failure of the cartridge or printer.

https://support.hp.com/us-en/product/HP-Deskjet-F4400-All-in-One-Printer-series/3742084/model/3742085/document/c00864517

Related HP Photosmart 5510 Manual Pages

Reference Guide - Page 1

English PHOTOSMART 5510 e-ALL-IN-ONE SERIES Verify box content.
Reference Guide - Page 3

...your computer is used in the printing process in several ways, including in the initialization process, which prepares the printer and cartridges for printing, and in the cartridge after it is not listed, make sure to browse and print photos from the printer display. Just insert your computer, click Start > All Programs > HP > HP Photosmart 5510 series > HP Photosmart 5510 series. 2.
Reference Guide - Page 4

... you are not selected. Then click: •• Devices and Printers (Windows 7®) •• Printers (...HP Uninstaller. Restart the computer. 3. After the installation finishes, restart the computer and any changes, try the following buttons to print... HP Photosmart is not offline. Mac Check your computer. 2. On the desktop, open the CD, then double-click HP Installer....
Reference Guide - Page 5

... Home screen on the screen to finish installing the printer software. Check the top of.... -- Follow the steps in Applications/HewlettPackard/Device Utilities to change the software connection to this...printed. -- From the printer display, press the Wireless button, if it with multiple computers If you will find information that your computer, click Start > All Programs > HP > HP Photosmart 5510...
Reference Guide - Page 6

... it has been installed: Click Start > All Programs > HP > HP Photosmart 5510 series > Help. The electronic Help must be installed to not show ...HP Photosmart 5510 series Help on Windows and HP Recommended Software on your home network. -- Windows To locate the electronic Help after it on your network. Choose HP Photosmart 5510 series from your firewall up menu. Networked printing...
Reference Guide - Page 7

...HP Limited Warranty Dear Customer, You will be available from limiting the statutory rights of a consumer (e.g., the United Kingdom); English HP printer limited warranty statement HP product Software Media Printer Print or Ink cartridges... of the HP entity responsible for the performance of the HP Limited Warranty in this Warranty Statement shall be either new or like-new, provided that...
User Guide - Page 3

... Clean printhead automatically...19 Clean ink smear...19 Replace the cartridges...20 Align printer...21 Order ink supplies...22 Cartridge warranty information...22 Tips for working with cartridges...23 7 Connectivity Add the HP Photosmart to a network...25 Change from a USB connection to a wireless network...26 Connect a new printer...27 Change network settings...27 Tips for setting...
User Guide - Page 5

...; Print on page 9 • Copy and scan on page 15 • Work with cartridges on page 19 • Connectivity on page 25 • Technical information on page 37 • Solve a problem on page 5 • How do I? 1 HP Photosmart 5510 series Help For information about the HP Photosmart, see: • Get to know the HP Photosmart on page 29 HP Photosmart 5510 series...
User Guide - Page 19

...need to a Windows computer on a wireless network, you more options. Under HP Photosmart 5510 series, click HP Photosmart 5510 series, click Scanner Actions, and then click Manage Scan to change the ...scan from the printer display. If the printer is quick. a. Load original. Load original print side down on the product. If the printer is connected to a computer either on ...
User Guide - Page 21

...printing delays. When you have to be loaded and an information page will be moved back and forth during the cleaning. You do not have installed a refilled or remanufactured cartridge, or a cartridge... indicators provide estimates for printing, and in another printer, the ink level indicator might be printed out at this time. For more information, see www.hp.com/go/inkusage. To...
User Guide - Page 22

... remove it from the printer display 1. Insert new cartridge. From the Home screen, touch the right directional key. a. b. Remove cartridge from packaging. 20 Work with cartridges Chapter 6 To clean ink smear from slot. 3. Work with cartridges Wait for working with cartridges on page 22 Tips for print carriage to move to scroll through the options, and then...
User Guide - Page 23

... can align printer either from the printer display or from the printer software. Related topics • Order ink supplies on page 22 Tips for best print quality. Work with cartridges on page 23 Align printer After you insert new cartridges, align the printer for working with cartridges c. Align printer 21 Match color icons, then slide...
User Guide - Page 24

... ink is not supported in its designated HP printing device. In addition, you are using. 1. Touch the Setup icon, and then touch Tools. 2. Click the HP Photosmart 5510 series folder, click HP Photosmart 5510 series. Click the Device Services tab, and then click the Align Ink Cartridges button. 2. Cartridge warranty information The HP cartridge warranty is applicable when the product...
User Guide - Page 25

.... Make sure all cartridges snap down into the correct slots. You do not need to the color and icon for each slot. Work with cartridges For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the printer. • Insert the cartridges into place. • After you insert new cartridges, align the printer...
User Guide - Page 27

...10065; Touch Push Button Setup. c. To connect the HP Photosmart using WiFi Protected Setup (WPS), you intend to install the HP Photosmart on WPS-enabled router or other networking device to activate WPS. 7 Connectivity • Add the HP Photosmart to a network • Change from a USB connection to a wireless network • Connect a new printer • Change network settings • Tips...
User Guide - Page 29

..., you need to install the printer software once again. Use HP Setup Assistant in Applications/Hewlett-Packard/Device Utilities to change the software connection to this printer to wireless. Connectivity To change from a USB connection to a wireless network Do one of following according to your operating system: 1. On Windows: a. c. Click HP Photosmart 5510 series, click Printer...
User Guide - Page 31

... while installing the software, you can enjoy quicker service, more information and help about your HP Photosmart by phone Get more help You can register now at http://www.register.hp.com.... your printer • Clear paper jam • Solve print problem • Solve copy and scan problem • Solve networking problem • HP support by entering a keyword in the Search field in the...
User Guide - Page 32

...print display, touch Help from inside the printer. Clear carriage jam Remove any tools or other devices...print, HP provides a Print Diagnostic Utility (Windows only) that are still unable to Print" issues. If you are blocking the print carriage. Solve print... HP Photosmart 5510 series, click HP Photosmart 5510 series, double-click Print Actions, and then double-click HP Print Diagnostic...
User Guide - Page 34

... was moved, etc.)? Contact your HP dealer or call Call HP support while you add any new hardware or software to your computer at an additional cost. Insert the original cartridge in front of support phone numbers, visit www.hp.com/support. Remove the original cartridge, then replace with the print quality, try getting your printer to...
User Guide - Page 37

...can use a newer version of this cartridge. After printer setup is an older generation cartridge, contact HP support for more information. You must install the cartridges that shipped in the box with the printer. SETUP cartridges When you first set of regular cartridges, remove them and install the SETUP cartridges to install the SETUP cartridges during the initial product setup causes...

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