HP Pavilion ze5500 Support Question
HP Pavilion ze5500 Support Question
Find answers below for this question about HP Pavilion ze5500 - Notebook PC.Need a HP Pavilion ze5500 manual? We have 7 online manuals for this item!
Question posted by muralimuhesh1 on April 26th, 2012
System Bios And Video Bios Shadowed
i have a HP PAVILION ze5500 notebook from the last 2 weeks it wont work properly and the system is not booting it just freeze down when the starting screen and i tried to boot in safe mode but it wont ... and i check with booting method and i click ESC key its shows system bios and video bios shadowed... so how to resolve this problem
Current Answers
Related HP Pavilion ze5500 Manual Pages
Maintenance and Service Guide - Page 93
...
This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • ...on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation (page 3-27) BIOS Setup utility (page 3-27)
Service Manual
Troubleshooting and Diagnostics
3-1
Maintenance and Service Guide - Page 97
...in mind possible causes for repairing notebooks that show specific failure symptoms.
Swapping modules that do work properly.
• Separate Problems. If ...BIOS version
• Accessories and peripherals used
Analyze the problem:
• Observe Symptoms. Using the customer's information, try to replace more than one module, so you can use these tools to isolate the cause of the notebook...
Maintenance and Service Guide - Page 100
... does not start from floppy drive, reload hard drive, replace hard drive.
3-8 Troubleshooting and Diagnostics
Service Manual
Press and hold power button to turn on, BIOS completes, but BIOS does not complete, replace display assembly.
If power status light turns on but does not boot
Make sure at least one SDRAM module and try again...
Maintenance and Service Guide - Page 102
..., therefore, depends on notebook's power use at that moment. Try another AC adapter, if available.
Make sure AC adapter has correct power rating.
Repair Center: Likely Causes
AC adapter Battery Motherboard
Battery or contacts AC adapter Motherboard Heat sink
AC adapter Motherboard
Time Remaining is connected properly and battery installed properly. Make sure AC...
Maintenance and Service Guide - Page 106
... for different region.
Wait 5 to reinstall factory software. Restart notebook.
Check settings in connector on motherboard.
3-14 Troubleshooting and Diagnostics
Service Manual Avoid touching touch pad while booting or resuming.
Clean with Yadapter do not work properly Embedded numeric keypad does not work
Call Center: Suggestions
Repair Center: Likely Causes
DVDs contain embedded...
Maintenance and Service Guide - Page 110
...replace motherboard. Declared to Mini PCI card and motherboard.
Restart notebook. If card requires an IRQ, make sure one slot is available. Try another computer. For model XE4500, if only one is ...PCI card Antenna PCAs Motherboard
One-Touch button problems Buttons not working properly
On-screen display does not appear when button is enabled in One-Touch tab of Keyboard in ...
Maintenance and Service Guide - Page 111
... responding Accessories Port replicator problems
Call Center: Suggestions
Repair Center: Likely Causes
Plug in BIOS Setup.
Check heat sink for overheating-see previous symptom. Check thermal contact between CPU and heat sink. If notebook slows after period of notebook) while notebook appears to modify hard disk power settings. Replace thermal pad if needed. Certain...
Maintenance and Service Guide - Page 112
... latest version of e-Diagtools using individual hardware tests.
When the HP logo appears, press F10 to start the basic hardware test. The results appear when the test is
complete. 6.
When the Configuration Description appears, check the list of the notebook. Press F2 to start the diagnostic test. If you want to run after the...
Maintenance and Service Guide - Page 114
... start the notebook. if an error occurs, the BIOS displays a message and/or issues a beep code. Remove all POST messages indicate a failure in the notebook-some messages are for option ROMs Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Disable shadow and execute code from ROM Initialize chipset with a clean boot...
Maintenance and Service Guide - Page 115
... Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start shut down Shadow system BIOS ROM Auto size cache Advanced configuration of chipset registers Load alternate registers with initial POST values Restore CPU control word during warm boot Initialize PCI Bus Mastering devices Initialize keyboard controller
BIOS ROM checksum Initialize cache before memory...
Maintenance and Service Guide - Page 116
...APIC Enable external and CPU caches Set up System Management Mode (SMM) area Display external L2 cache size Load custom defaults (optional) Display shadow-area message Display possible high address for UMB recovery ... Detect and install external parallel ports Initialize PC-compatible PnP ISA devices Re-initialize onboard I/O ports Configure Motherboard Configurable Devices (optional) Initialize...
Maintenance and Service Guide - Page 118
...4-4-1-4
POST Description
Check virus and backup reminders Try to boot with INT 19 Initialize POST Error Manager (PEM...boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize Memory size Shadow Boot Block System memory test Initialize interrupt vectors Initialize Run Time Clock Initialize video...
Maintenance and Service Guide - Page 120
... boot ...BIOS Setup
Shadow RAM failed at offset nnnn of the 64k block at which the error was detected
Extended memory is not working or not configured properly at offset nnnn Update to the latest BIOS...BIOS POST diskette tests Make sure the drive is defined with the proper diskette type in BIOS Setup, and that the drive is not correctly identified in BIOS Setup, reset the notebook, enter BIOS...
Maintenance and Service Guide - Page 122
... Setup, for previous
Press to enter Setup PS/2 Mouse System BIOS shadowed UMB upper limit segment address: nnnn
Video BIOS shadowed
Description
Displayed after any recoverable error message Press to start the boot process or to enter BIOS Setup and change the settings Press to display the previous screen (usually an initialization error of an Option ROM, such as...
Maintenance and Service Guide - Page 126
...mm/yy format (except English, which uses mm/dd/yy format)
Sets the language for BIOS Setup
Internal Hard Disk
Sets the hard disk drive type and various parameters
Extended Memory
Shows ...serial number available to software
Displays the serial number as shown on the back of the notebook
Displays the PC ID String stored in the reserved part of RAM
Displays an identifier used for repair service
...
Maintenance and Service Guide - Page 127
..., and remains in LAN provides diskless boot from time to time provide updates to the notebook's BIOS Use e-DiagTools for changes
Enter Enter Disabled
Description
Shows the order of boot devices Move the entries to download and install these BIOS updates as needed (page 2-61).
System Devices Menu
Video Display Device
External Pointing Devices
Legacy USB...
Hard Drive White Paper - Page 3
... combined as a commercial notebook system BIOS upgrade. Please visit the HP Web site at http://welcome.hp.com/country/us /en/support.html
After installing the application, access the HP Notebook LidSwitch Policy by selecting Start > Programs > HP Notebook LidSwitch Policy. This enhancement allows the notebook to go into Standby mode when the display lid is closed that works in addition to...
Hard Drive White Paper - Page 4
...bulk HDD spare kit part number 360380-001. • For HP Pavilion ze4300/ze4400/ze4500/ze5300/ze5400/ze5500 and HP Compaq nx9000/
nx9005/nx9010 models, use bulk HDD spare kit...times. Minimum System BIOS Required
Notebook Platform HP Compaq Business nc8000 HP Compaq Business nw8000 HP Compaq Business nc6000 HP Compaq Business nc4000 Series HP Compaq Business nx9000 Series HP Compaq Business nx5000 ...
HP Pavilion ze4x00, ze5x00 and specific xt notebook series - Startup Guide - Page 35
... will wake the display if it to warm up. In the BIOS Setup utility, try setting Video Display Device to Both in the Reference Guide on your notebook. • Use the Windows troubleshooters.
If an external display does not work • Check the connections. • The external monitor may not be detected. Display problems
If...
HP Pavilion ze4x00, ze5x00 and specific xt notebook series - Startup Guide - Page 39
... a menu. • Press + or - Select Start > Turn Off Computer > Restart. 2. The settings made in BIOS Setup, so you to make changes to the notebook system configuration, and to tailor the operation of your notebook to your individual work needs. The pointing devices are not active in BIOS Setup generally control the notebook hardware and affect how the...
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