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Question posted by intusgate on February 9th, 2021

Hp Hdx9200, Mouse Touch Stops, Music Still Playing

Hello,i got an hp hdx9200, today installed a new samsung 240gb ssd,installed win10 64 bit, now on random the external mouse and touch stopped working but music is playing further.what could be the problem here? before, i switched the ssd, i checked coretemp when freezes happened but temp was all ok low. So i tought it was the hdd's fault, but it seems it was not. Do you have some idea what could be wrong, or where i could have a look to identify the problem?Many thanks in advance,Seppel

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Answer #1: Posted by waelsaidani1 on February 9th, 2021 3:28 PM

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waelsaidani1

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I suggest you carry out a system diagnostic, here is a video guide: https://www.youtube.com/watch?app=desktop&v=E_1arb68GqM

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