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HP Officejet 4620 Support Question

HP Officejet 4620 Support Question

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Question posted by jconerly on June 20th, 2014

My Officejet 4622 Will Print From The Computer But It Won't Make Copies.

My HP OJ4622 prints from the computer but won't make copies. The display says "Now copying page 1" but it gets stuck at that point and I have to shut it down to clear it.

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Request from moshrr on June 20th, 2014 8:16 AM
A couple questions .. 

Have you tried just unplugging it from the wall and plugging it back in? To do a proper reset,  you would need to have the printer ON and then just unplug it. Let it sit for a few minutes, then plug it back in and try that. 

If you have tried that -- does the copying not work when trying to copy from the auto document feeder (on the top of the print) or on the printer glass? Or does one or the other work? 

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Related HP Officejet 4620 Manual Pages

Getting Started Guide - Page 4

...the user guide on HP's support website (www.hp.com/go/customercare). To scan, copy, and send faxes, you can print documents and photos, scan documents to a connected computer, make copies, and send and receive...see "Where is available on your computer, it might not have been copied to change settings, print reports, or get help for your HP printer, and then select Help. • Mac OS X: From ...
Getting Started Guide - Page 15

...If you have disabled the Automatic Reduction feature, the printer prints the fax on two pages. Faxes and your telephone .... If you initiate the manual fax before the printer answers. Make sure the printer is loaded. Or turn on the Auto Answer...receives faxes after the number of Fax, 1. Be sure you are copying a document when a fax arrives, the fax is silent during fax...
Getting Started Guide - Page 18

... the wireless router. Note: This section is my wireless network name and password? Place the HP software CD into the computer, and then follow the onscreen instructions. English Set up wireless (802.11) communication Complete the following steps in the order listed to establish a wireless connection to HP Officejet 4620 e-All-in-One series.
Getting Started Guide - Page 25

...The ePrint server does not accept email print jobs if there are sending documents that uses the Internet to provide a remote, secure connection to the Internet, make sure the information has been entered correctly...who set up HP ePrint" on your local network while your network uses proxy settings when • Make sure the printer is a computer network that meet Officejet 4620 e-All-in-...
User Guide - Page 6

... 35 Print borderless documents or photos (Mac OS X 36 3 Scan Scan an original...37 Scan to a computer...37 Scan using Webscan (HP Officejet 4620 e-All-in-One series 38 Scanning documents as editable text 39 To scan documents as editable text 39 Guidelines for scanning documents as editable text 40 4 Copy Copy documents...42 Change copy settings...
User Guide - Page 8

...The printer shuts down unexpectedly 83 The printer is making some unexpected noises 83 Alignment fails...83 The printer is not responding (nothing prints 83 The printer prints slowly...84 Blank or partial page printed 85 ...fax test failed...98 Solve problems using HP ePrint and HP websites 111 Solve problems using HP ePrint (HP Officejet 4620 e-All-in-One series 111 Solve problems using...
User Guide - Page 9

... Understand the network configuration page (HP Officejet 4620 e-All-in-One series 123 Uninstall and reinstall the HP software 125 Printhead maintenance...126 Clean the printhead...126 Align the printhead...127 Print and evaluate a print quality report 128 To print a print quality report 128 To evaluate the Print Quality Diagnostic Page 129 Clear jams...134 Clear paper jams...134 Avoid paper...
User Guide - Page 17

... to the previous menu. Wireless button: Press this button opens the Help menu. Help button: From the Home screen, pressing this button to view or print the Wireless Summary or to access Setup options and the Network Menu. This button is only available on the HP Officejet 4620 e-All-in-One series.
User Guide - Page 20

...a high-quality multifunction paper. HP Premium Plus Photo Paper HP's best photo paper is available in English only. 16 Get started glossy or soft gloss (satin matte). It features ColorLok Technology for producing professional quality photos. It is heavyweight for less smearing, bolder blacks, and vivid colors. HP Everyday Photo Paper Print colorful, everyday...
User Guide - Page 41

...using Webscan (HP Officejet 4620 e-All-in the ADF. Make changes to...HP scanning software does not support TWAIN and WIA scanning on the scanner glass, not the ADF. • Scan to a computer Scan to a computer To scan an original to a computer from your original print...HP software to scan documents into a format that you can search, copy, paste, and edit. In addition, on Windows computers, the HP...
User Guide - Page 42

... then click Start Scan. Make changes to edit letters, newspaper clippings, and many other documents. To scan using a web browser. Scan using Webscan (HP Officejet 4620 e-All-in the Hewlett-Packard folder that lets you are unable to search, copy, paste, and edit within the scanned document. Load your original print-side down in the right...
User Guide - Page 52

...you want to send the document as a fax, without printing a copy and faxing it sends the fax and dials the next number...fax from the computer You can send a document on the HP software CD provided with the printer. Windows 1. Load your ...send a fax to each number in your software application, click Print. 3. Therefore, make sure the printer is connected to and select Phone Book, and...
User Guide - Page 54

...that are copying a document when a fax arrives, the fax is turned on two pages. You can receive faxes automatically or manually. Make sure the... fax numbers • Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to use Legalsize...NOTE: If you have disabled the Automatic Reduction feature, the printer prints the fax on and you are specified by the Rings to Answer ...
User Guide - Page 56

...the button to the right of your faxes if you use the Poll to Receive. 3. When you lost the copy of Quick Contacts to send a fax that it . The designated fax machine must be set for security or ...fax is set up poll to receive a fax from the printer control panel 1. Make sure you print or delete the faxes from the printer control panel 1. NOTE: After the memory becomes full, the oldest...
User Guide - Page 73

... assigned to your printer to print, and get help for your printer, and then select the icon with your printer when you can still use your operating system: Windows 1. NOTE: To use these web features if the printer is only supported by HP Officejet 4620 e-All-in to view your HP ePrint job status, manage your...
User Guide - Page 74

... manage Web Services in -One series). 2. Make sure the printer is printed. 5. An information sheet is connected to finish the setup. 70 HP ePrint If your network uses proxy setting when ... OK to the Internet, enter these settings. 7. For more information, see Embedded web server (HP Officejet 4620 e-All-in Mac OS X, you can use . 4. Click Accept Terms of Use and Enable...
User Guide - Page 75

...and select Display Email Address. -OrTo customize your email application. Print using HP ePrint To print documents using HP ePrint, ...HP ePrint, see the documentation provided with the application. 2. Use HP ePrint To use HP ePrint, make sure to have the following steps: 1. Use HP ePrint 71 For a list of your computer or mobile device, see HP ePrint specifications (HP Officejet 4620...
User Guide - Page 114

...home or office. To extend your answering machine. • Make sure the printer is set to the same number of rings to answer, both devices answer the call and fax tones are recorded on my ... it with it. If you can purchase a coupler at an electronics store that the Incoming Fax Printing option in Case I: Shared voice/fax line with my printer is turned off. The number of rings...
User Guide - Page 203

...does not support WEP, WPA, and TKIP protocols. NOTE: To use WPS, make sure your wireless network, without having to enter the wireless network name (SSID...Printing Center (www.hp.com/go/wirelessprinting), and then click Network Diagnostic Utility in the Quick Links section. (At this time, this section to set up the printer on your wireless network. On the wireless router or wireless access point...
User Guide - Page 207

...print a more information, see Understand the network configuration page (HP Officejet 4620 e-All-in the Network Information section. Change advanced network settings CAUTION: Network settings are provided for your network components cannot connect with the printer. For more information, see Understand the network configuration page (HP Officejet 4620...). You can display a summary of...

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