HP Officejet 4620 Support Question
HP Officejet 4620 Support Question
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Question posted by bmk12zhan on July 9th, 2014
Hp 4620 Printer Will Not Receive Digital Fax
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Current Answers
Answer #1: Posted by waelsaidani1 on July 9th, 2014 4:50 AM
waelsaidani1
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May 12th, 2013 Points: 19,501,777
Member since:
May 12th, 2013 Points: 19,501,777
Hello follow the steps here to troubleshoot this problem; https://support.hp.com/us-en/product/details/hp-officejet-4620-e-all-in-one-printer-series/5101229?sp4ts.oid=5101229&docId=emr_na-c03156161-8&docLocale=en_US
Related HP Officejet 4620 Manual Pages
Getting Started Guide - Page 5
... appear in the list of dealing with your HP printer.
HP Digital Fax (Fax to PC and Fax to Mac)
Never lose important faxes misplaced within a stack of your HP software's scan function on the control panel, and scan documents directly to your work. Use Fax to PC and Fax to Mac to automatically receive faxes and save faxes directly to a computer.
For more !
Getting Started Guide - Page 11
...ADSL filter to the parallel splitter, and then use the HP-provided telephone cord to connect the other end of the filter to connect the fax.
1. Connect the DSL/ADSL filter and telephone cord ... the 2-EXT port.
When the printer detects the specified ring pattern, it answers the call and receives the fax. Connect the telephone cord provided with the printer between the DSL/ADSL filter and the...
Getting Started Guide - Page 12
... as you wish, and then select Set as Defaults. From the Home screen on the printer control panel, press the (Setup) button.
2. The printer displays the status of the test on the right, scroll to automatically receive incoming faxes.
Where can configure fax settings using the software that the phone cord is connected to the...
Getting Started Guide - Page 21
... that you might experience problems when sending faxes, receiving faxes, or both. software from the HP website (www.hp.com/go/ customercare).
• If ...fax test, go /customercare). Note: If the printer is not set up properly for faxing, you are closed. For more information, see "Step 2: Test fax setup" on page 9. Windows Device Manager.
• If the computer cannot recognize the HP...
Getting Started Guide - Page 22
... is digital, connect a regular analog phone to the line and listen for a dial tone. If it does not sound like a normalsounding dial tone, it might be causing the fax test to fail.
You can only receive faxes manually.
• If you have a computer dial-up modem on the same phone line with the printer, check...
Getting Started Guide - Page 23
... connected the printer to your wireless network, complete the following steps for your number is 95555555, and 9 accesses an outside line before dialing the phone number, insert a pause following countries/regions-you might be dialing too fast or too soon. To enter a pause in the fax number you might need to HP Officejet 4620 e-All...
User Guide - Page 5
... Printing supplies area...12 Back view...12 Use the printer control panel...13 Overview of buttons and lights 13 Change printer settings...14 Select a mode...14 Change the mode settings 14 Change the printer settings 14 HP Digital Solutions...14 Scan to Computer...15 HP Digital Fax (Fax to PC and Fax to Mac 15 Select print media...15 Recommended...
User Guide - Page 6
... (HP Officejet 4620 e-...received faxes from memory 52 Poll to receive a fax...52 Forward faxes to another number 52 Set the paper size for received faxes 53 Set automatic reduction for incoming faxes 53 Block unwanted fax numbers 54 Add numbers to the junk fax list 54 Remove numbers from the junk fax list 55 Print a Junk List...55 Receive faxes to your computer using HP Digital Fax (Fax...
User Guide - Page 11
... 172 Supplies...172 Ink cartridges...172 HP media...173
C Additional fax setup Set up faxing (parallel phone systems 174 Select the correct fax setup for your home or office 175 Case A: Separate fax line (no voice calls received 177 Case B: Set up the printer with DSL 178 Case C: Set up the printer with a PBX phone system or an...
User Guide - Page 19
...printer is best to test a variety of office media. Visit the HP web site at www.hp.com for more information, see Receive faxes to your computer. For more information about HP media. Use HP...to Computer • HP Digital Fax (Fax to PC and Fax to Mac)
Scan to Computer You can store digital copies of paper pages again! In addition, you can simply walk up to the printer, press a button...
User Guide - Page 48
... control panel or the HP software provided with the recipient before sending the fax. You can verify the fax is set a number of fax options, such as part of ways. For more information on the faxes you to send and receive faxes, including color faxes. This section contains the following topics: • Send a fax using the printer control panel •...
User Guide - Page 54
... using HP Digital Fax (Fax to PC and Fax to Answer setting is five rings.) For more information, see Change fax settings. You can receive faxes automatically or manually. Or, turn off the Auto Answer setting so that is loaded. If you are copying a document when a fax arrives, the fax is stored in memory might be stored in the printer memory...
User Guide - Page 59
... print a list of being saved to the folder where the fax is the time that the fax was received. Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac) If the printer is received, you can remove a number from the list of junk fax numbers 1. Once the fax is connected to your computer with a USB cable, you get...
User Guide - Page 60
... Fax, and then select Digital Fax
Setup Wizard under Fax. 3. Activate Fax to PC and Fax to Mac On a computer running Windows, you can update the Fax to Mac settings from HP Utility.
56
Fax
Click... HP printer, and then select the option for your computer at any time from your HP printer. 2. You can use HP Utility. Double-click HP Setup Assistant, and then follow the on the HP Utility...
User Guide - Page 61
..., select Programs or All Programs, select
the folder for your HP printer, and then select the option for your computer to turn off Fax to PC or Fax to and select Fax Setup, select Basic Setup,
and then select HP Digital Fax. 3. Follow the onscreen instructions. Open HP Utility. Double-click HP Setup Assistant, and then follow the on the...
User Guide - Page 64
... Fax Setup, and then select Auto
Answer. 3.
You must be available to respond in the maximum number of rings.
The Rings to Answer setting is a legal requirement. HP recommends...to receive faxes manually. If the
60
Fax Set the number of rings before incoming calls are automatically answered.
The answering machine will answer the call or else the printer does not receive faxes. ...
User Guide - Page 65
...phone numbers on the right, scroll to and select Fax Setup, select Basic Setup,
and then select Rings to fax calls.
NOTE: The printer cannot receive faxes when the main phone number is a voice call...the right of OK. HP recommends that allows you to have a distinctive ring service, use the Ring Pattern Detection feature in the printer's control panel to and select Fax Setup, and then select...
User Guide - Page 67
..., or Off, and the press the button to communicate between your printer and other fax machines when sending and receiving faxes. To set the fax speed 1.
Fax speed setting Fast Medium Slow
Fax speed v.34 (33600 baud) v.17 (14400 baud) v.29 (9600 baud)
To set the fax sound volume 1. On poor phone lines, ECM increases sending time and...
User Guide - Page 114
... to extend the length. If the answering machine and the printer are set to receive faxes automatically and that came with answering machine. TIP: If the printer came with it with a 4-wire phone cord to the telephone wall jack. If the printer detects fax tones, the printer receives the fax.
If you can purchase a coupler at an electronics store...
User Guide - Page 212
... sure the power cord is used in the printing process in the initialization process, which prepares the printer and cartridges for printing. G Errors (Windows)
Fax memory full
If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the printer has a problem (such as a USB cable, has been disconnected. • If the...
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