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HP Officejet 4610 Support Question

HP Officejet 4610 Support Question

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Question posted by pepsiteague on August 21st, 2012

Fax

i can  not  receive faxes on my officejet 4610/4620. what do i do to fix this

Current Answers

Answer #1: Posted by castultz on October 1st, 2012 6:49 PM
This answer was accepted by the poster of the original question.
castultz

Member since:
October 1st, 2012

Points: 1,100
1,100
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I changed the phone liine cord.  The one that came with the printer didn't provide a strong enough phone connection.  Even though the instructions said I must use that cord, it didn't work for incoming faxes.  Try running the Fax Test to see if it reports a weak signal.

Related HP Officejet 4610 Manual Pages

Getting Started Guide - Page 10

Before beginning, be able to fax successfully. For more information about connecting and setting up additional devices or services with the printer. Note: If you ...For more information, see the user guide. English Set up and use fax Step 1: Connect the printer to the phone line Before you cannot receive faxes automatically. You also need to use the phone cord that is not long...
Getting Started Guide - Page 21

...when setting up fax, check the following list of possible problems and solutions: 21 Windows Device Manager. • If the computer cannot recognize the HP software CD in the fax test, go .... For more information, see "Step 2: Test fax setup" on page 9. Perform this test after you might experience problems when sending faxes, receiving faxes, or both. You can find an explanation of...
Getting Started Guide - Page 22

... the same phone line with poor sound quality (noise) can disconnect all the other devices and run the test again. If you do not use this does not work, contact your Fax over IP service, try sending or receiving a fax. • Check the sound quality of the voice message. • Other equipment using the...
Getting Started Guide - Page 23

..., click HP, select your wireless network. English Solve setup problems The printer cannot send faxes but can receive faxes • The printer might need to access an outside line, you must use . ... wireless network, complete the following steps for your number is connected directly to HP Officejet 4620 e-All-in the Applications folder at the top level of connection you might insert ...
Getting Started Guide - Page 25

...settings you are not updated, • Make sure HP ePrint is a computer network that meet Officejet 4620 e-All-in either information, see "Set up the wireless network. server (EWS). If these... help setting up your firewall. Note: If a mandatory update is connected to access local devices (like your printer) on the printer. connecting to the printer, disconnect from the VPN....
User Guide - Page 3

HP Officejet 4610 All-in-One series/HP Officejet 4620 eAll-in-One series User Guide
User Guide - Page 6

... Scan using Webscan (HP Officejet 4620 e-All-in-One series...fax from the computer 48 Send a fax manually from a phone 49 Receive a fax...50 Receive a fax manually...50 Set up backup fax...51 Reprint received faxes from memory 52 Poll to receive a fax...52 Forward faxes to another number 52 Set the paper size for received faxes 53 Set automatic reduction for incoming faxes 53 Block unwanted fax...
User Guide - Page 8

... edited...95 Error messages appear...96 Scanned image quality is poor 96 Scan defects are apparent 97 Solve fax problems...98 The fax test failed...98 Solve problems using HP ePrint and HP websites 111 Solve problems using HP ePrint (HP Officejet 4620 e-All-in-One series 111 Solve problems using HP websites 112 4
User Guide - Page 10

...specifications...146 Fax specifications...146 Scan specifications...147 HP ePrint specifications (HP Officejet 4620 e-All-...devices for Germany 151 Gloss of housing of the U.S. telephone network: FCC requirements 152 Notice to users of the Canadian telephone network 153 Notice to users of the German telephone network 153 Notice to users in the European Economic Area 154 Australia wired fax...
User Guide - Page 17

... ePrint. Cancel button: Stops a job, exits a menu, or exits settings. From the Copy, Fax, or Scan menus, pressing this button opens the Help menu. Wireless button: Press this button opens the...button provides help applicable to the current screen. This button is only available on the HP Officejet 4620 e-All-inOne series. Use the printer control panel 13 Use the printer control panel This ...
User Guide - Page 73

You cannot use these web features if the printer is only supported by HP Officejet 4620 e-All-in to view your HP ePrint job status, manage your HP ePrint printer queue, control who can send an email. In the ... ePrint using a USB cable. Once you can sign in -One series. NOTE: To use the HP printer software that appears, select Print, Scan & Fax, and then select ePrint Setup under Print.
User Guide - Page 75

... the email address, use the buttons on the right to scroll to and select Display Email Address. -OrTo customize your computer or mobile device, see HP ePrint specifications (HP Officejet 4620 e-All-in-One series). 3. Use HP ePrint To use the buttons on how to customize the email address. and email-capable computer...
User Guide - Page 82

...Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve problems using the HP support services to obtain assistance. Visit the HP ...that came with the printer • Solve printer management problems (HP Officejet 4620 e-All-in-One series) • Troubleshoot installation issues • Understand the Printer Status Report...
User Guide - Page 114

... electronics store that you can use for the answering machine. If the printer detects fax tones, the printer receives the fax. You also need another phone cord to Answer setting is turned off. If you... rings to answer, both devices answer the call is turned on using the 2-wire phone cord adaptor, see Set the number of rings to answer for fax calls, try connecting the answering...
User Guide - Page 115

... printer. • Make sure HP ePrint is functioning properly. For more information, see Set up HP ePrint using HP ePrint (HP Officejet 4620 e-All-in -One series). Solution: If the computer receiving faxes is connected using HP ePrint and HP websites 111 NOTE: You cannot use these web features if the printer is different...
User Guide - Page 121

..., secure connection to use the printer while connected to the VPN, you to access local devices (like your printer) on the toolbar, double-click HP Setup Assistant, and then follow the...: To use . Solve wireless problems (HP Officejet 4620 e-All-in the folder for the printer, right-click the printer icon for a port in the Printers or Printers and Faxes folder is more than one icon in -One...
User Guide - Page 127

...and accessories. 2. Printer Information: Shows printer information (such as information about where you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing ... about how to set up a Fax Text and how to view the network settings for the printer. Understand the network configuration page (HP Officejet 4620 e-All-in -One series) 123...
User Guide - Page 153

... • Notice to users of peripheral devices for wireless products Regulatory Model Number For regulatory identification purposes, your product is SNPRC-1102-01 or SNPRC-1102-02. This regulatory number should not be confused with the marketing name (HP Officejet 4610 All-in-One series or HP Officejet 4620 e-All-in your product is assigned...
User Guide - Page 154

... CFR 15.105) has specified that the following notice be notified that any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to users in Korea VCCI (Class B) compliance statement for help. Notice to Part...
User Guide - Page 209

...the window that appears, select Print, Scan & Fax, and then select Maintain Your Printer under Print. Embedded web server (HP Officejet 4620 e-All-in the Applications folder at the top ...level of system requirements for the embedded web server, see Embedded web server specifications. However, some settings, you receive a low...

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