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HP J4680 Support Question

HP J4680 Support Question

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Question posted by jmontague2 on June 30th, 2013

Remove Ink Strains From Printer

how to clean ink stains from my hp Officejet J4680 All in One printer when that message comes up and the printer will not print.

Current Answers

Answer #1: Posted by SoCalWoman on June 30th, 2013 12:58 PM
This answer was accepted by the poster of the original question.
SoCalWoman

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The following HP support videos will assist with your issue:

<a href="http://www8.hp.com/h22157/video-gallery/us/en/customer-care/printers-and-all-in-ones/fix-carriage-jams/1245168256001/Cleaning%20Area%20Around%20Ink%20Nozzles/video/"rel="nofollow">Clean area around ink nozzles</a>

<a href="http://www8.hp.com/h22157/video-gallery/us/en/customer-care/printers-and-all-in-ones/fix-carriage-jams/1245168256001/Cleaning%20Area%20Around%20Ink%20Nozzles/video/"rel="nofollow">Clean print cartridge</a>

These should be performed in the order provided.

Hope this helps


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Related HP J4680 Manual Pages

Wireless Getting Started Guide - Page 6

...your wireless network. Select Network Setup, select Print Network Settings, select Wireless Test Report, and then press OK. On the HP device's control panel, press the Setup ( ) ...connecting the HP Officejet/Officejet Pro device to your computer.) Select Setup Assistant or Network Setup Assistant from the HP device control panel: HP Officejet J4680 All-in-One series HP Officejet J6400 All-...
Wireless Getting Started Guide - Page 8

... you will need to reconfigure your browser, you are still unable to use your firewall to a wireless network, print the device's Network Configuration Page: HP Officejet J4680 a. If you cannot access the EWS or are using the HP device (for example,http://192.168.1.101). If you might be blocking communication. If you can access the EWS...
Wireless Getting Started Guide - Page 11

...printer status on your computer The firewall might need to uninstall the firewall software in "Install software for your HP Officejet/Officejet Pro device" on the local subnet, add incoming UDP port 427 to your computer, can communicate with HP devices...HP software • Unable to print, print...devices in queue or printer goes offline • Scan communication errors or scanner busy messages...
Wireless Getting Started Guide - Page 14

... rights, specify the duration of implied warranties which is distributed by HP or by HP's warranty, HP shall either the warranty to HP. 8. Hewlett-Packard limited warranty statement HP product Software Media Printer Print or Ink cartridges Accessories Duration of limited warranty 90 days 1 year Until the HP ink is depleted or the "end of limited warranty 1. Extent of warranty...
Fax Getting Started Guide - Page 4

...-type phone system, determine if the HP Officejet/Officejet Pro device will have a voice mail service at /faxconfig www.hp.be/nl/faxconfig www.hp.be available to change the Auto Answer setting, see the electronic user guide available on the HP Officejet/ Officejet Pro device. For information on setting up the HP Officejet/Officejet Pro device for faxing, see the Fax Configuration Web...
Fax Getting Started Guide - Page 5

... fax calls, or it might not answer at a later time. If you have voicemail service included with the HP Officejet/Officejet Pro device between the 1-LINE port on the HP Officejet/Officejet Pro device and the phone jack. NOTE: Your HP Officejet/Officejet Pro device is factoryset to a distinctive ring service. • Private Branch Exchange (PBX) or an Integrated Services Digital Network...
Fax Getting Started Guide - Page 9

... "The HP Officejet/Officejet Pro device is approximately 10 seconds in your message. The phone cord that came with the HP Officejet/Officejet Pro device, check to the coupler, and then connect the other devices and run the test again. You can be dialing too fast or too soon. Connect a second phone cord to All Rings. I cannot print color faxes To print color faxes...
Fax Getting Started Guide - Page 11

... will be consistent with the customer. English Hewlett-Packard limited warranty statement HP product Software Media Printer Print or Ink cartridges Accessories Duration of limited warranty 90 days 1 year Until the HP ink is distributed by HP or by an authorized importer. For software products, HP's limited warranty applies only to a failure to be interrupted or error free...
User Guide - Page 11

... access to configure print settings, calibrate the device, clean the ink cartridges, print the configuration page,...HP Printer Utility (Mac OS) Contains tools to maintenance services. The HP Printer Utility is typically installed with the device. Logs and reports Provides information about operations. For more information, see Monitor the device. A printed version of pages printed...
User Guide - Page 21

... pages were detected. Visit the HP Web site at the left and right edges of office media. Select print media 17 TIP: For more information, see Load media. Slide the width guides inward until you hear a beep or see a message on the display indicating that conforms to the device specifications. It is designed to...
User Guide - Page 70

... and the supplies. • Clean: Guides you through cleaning the ink cartridges. • Align: Guides you can find support for the device, register the device, and find Web site support information. • Open the HP Printer Utility • HP Printer Utility panels Open the HP Printer Utility To open the HP Printer Utility from the HP Device Manager 1. Understand the self-test...
User Guide - Page 107

... from the device control panel when prompted 1. Press Setup. 3. In the HP Solution Center, click Settings, point to www.hp.com/support. The Printer Toolbox appears. Make sure you have colored paper loaded in the front right corner with the top of the page to www.hp.com/support. The HP All-in -One prints an ink cartridge alignment...
User Guide - Page 108

..., and then select Clean Cartridge. Click the Device Services tab. 4. In the Print Properties dialog box, click the Services tab, and then click Service this wastes ink and shortens the life of color or when a color is streaking, white lines through any of the lines of the ink nozzles. HP Printer Utility (Mac OS): Open the HP Printer Utility. Recycle or...
User Guide - Page 109

... HP All-in . 3. HP Printer Utility (Mac OS) 1. If you continue to get repeated messages on the device and open the ink cartridge door. Hold the ink cartridge by its sides. Follow the prompts until the print carriage is covering the ink cartridge contacts, then reinstall the ink cartridge. The print carriage moves to clean the ink cartridge contacts. 4. Click Clean the ink cartridges...
User Guide - Page 121

... white • Wrong colors are printing • Printout shows bleeding colorsColors do not exceed the printable area of the electromagnetic fields. The device prints half a page, then ejects the paper Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are missing from the source of your device. HP cannot guarantee the quality...
User Guide - Page 123

... are not low on ink. Clean the ink cartridge The ink cartridges may occur. Ink is especially true for transparencies. HP cannot guarantee the quality of non-HP ink cartridges. For more information, see Align the ink cartridges. For more information, see Manage the device and Work with ink cartridges. In the printer driver, select the Best print quality, and also increase...
User Guide - Page 124

... type in the printer driver. Colors are printing Check the print settings Make sure Print in Grayscale is not selected in the printer driver allows you to be cleaned. Wrong colors are printing as black and white Check the print settings Make sure Print in Grayscale is not selected in the print driver. HP cannot guarantee the quality of non-HP ink cartridges. For more...
User Guide - Page 125

... are not low on ink. Align the ink cartridges Align the ink cartridges. HP cannot guarantee the quality of non-HP ink cartridges. For more information, see Understand specifications for the device and the tray being used. For more information, see Understand specifications for gaps in the printer driver. Check the print settings Make sure Print in Grayscale is supported...
User Guide - Page 157

... wait until the print carriage is idle and silent. Prepare the device for shipment If after contacting HP Customer Support or returning to the point of purchase, you are requested to send the device in for shipment 153 NOTE: This information does not apply to remove the ink cartridges. 2. NOTE: If the device does not turn on...
User Guide - Page 178

... program 38 from device control panel 37 OCR...notes 7 remove ink cartridges 153 replace ink cartridges 99...messages 128 from 43 monitor dialing 42, 44 multiple recipients 44 schedule 43 troubleshoot 135, 137, 140 send scans for OCR 39 to receive fax 50 ports, specifications 156 power specifications 159 troubleshoot 114 power input, locating 9 power on 66 print 67 send faxes basic fax 41 color...

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