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HP EliteBook 8460p Support Question

HP EliteBook 8460p Support Question

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Question posted by pundil on March 16th, 2014

Hp Probook Caps Lock Won't Boot

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Answer #1: Posted by freginold on May 22nd, 2014 6:40 PM
This answer was accepted by the poster of the original question.
freginold

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Usually when a laptop won't power on, it's because of one of four things: the battery, the battery charger/AC adapter, the power board (if the laptop has one), or the motherboard.

You can attempt to rule out the battery by attaching the AC adapter and trying to turn the laptop on. If the laptop turns on when on AC power but won't turn on with the battery, then one of two things is happening: either the battery is bad, or the charger is bad and the battery has run down. If the laptop won't turn on with or without the AC adapter plugged in, then the battery is not the problem. If your AC adapter has an LED on it, you can often tell if the adapter isn't working because the LED won't light up. (However, just because the LED does come on doesn't mean the adapter is working as it should.)

If it doesn't seem to be either the charger/adapter or the battery, then you're probably looking at either the power board or motherboard. If you are comfortable taking the laptop apart, you might want to try replacing the power board, which is the board that the charger plugs into. Amazon.com sells power boards (also sometimes called power jack boards) for many laptops for between $15 and $30.

The motherboard is a more expensive option to replace, so a good rule of thumb is to try the less expensive parts first. If it still won't power on, you may have a bad motherboard, in which case it might be cheaper to get a new laptop than have the motherboard repaired or replaced.

You can find 9 different user manuals for this model, including the service guide, at the link below, which should give some indication of what the Caps Lock light flashing means:

http://www.helpowl.com/manuals/HP/EliteBook8460p/108296

Related HP EliteBook 8460p Manual Pages

Installing Microsoft Windows on an HP ProBook or EliteBook Notebook PC and creating an image - White Paper - Page 1

Installing Microsoft Windows on an HP ProBook or EliteBook Notebook PC and creating an image 2011 Business Notebook...Professional...7 Windows Vista Business / Windows 7 Professional 8 Appendix A: Using HP SoftPaq Download Manager 10 Using HP SoftPaq Download Manager to update the current platform 10 Using HP SoftPaq Download Manager to download softpaqs for multiple platforms 12 Appendix B: ...
Installing Microsoft Windows on an HP ProBook or EliteBook Notebook PC and creating an image - White Paper - Page 2

... - Instructions are needed to Drivers/OS enhancements provided by HP - Supported models  HP EliteBook 8460p Notebook PC  HP EliteBook 8560p Notebook PC  HP ProBook 6360b Notebook PC  P ProBook 6460b Notebook PC  HP ProBook 6560b Notebook PC WARNING Before proceeding with applicable HP drivers and applications on the product's Certificate of Authenticity...
Service Guide - Page 1

HP EliteBook 8460w Mobile Workstation HP EliteBook 8460p Notebook PC HP ProBook 6460b Notebook PC Maintenance and Service Guide
Service Guide - Page 9

...Name Processors Description HP ProBook 6460b Notebook PC HP ProBook 6460p Notebook PC √ HP EliteBook 8460p Notebook PC HP EliteBook 8460w Mobile ..., 4 threads 2430M, 2.40-GHz (Turbo up to 3.00) √ processor 3-MB L3 cache, 4 threads HP EliteBook 8460p Notebook PC HP EliteBook 8460w Mobile Workstation √ √ √ √ √ √ √ √ √...
Service Guide - Page 11

Category Memory Flash cache Hard drives Description HP ProBook 6460b Notebook PC 35.6-cm (14.0-in) HD, ... drives: √ ● 750-GB, 7200 ● 500-GB, 7200 ● 320-GB, 7200-rpm ● 250-GB, 7200 HP EliteBook 8460p Notebook PC √ HP EliteBook 8460w Mobile Workstation √ √ √ √ √ √ √ √ √ √ √ √...
Service Guide - Page 12

... bay Microphone Audio Webcam Modem Ethernet Description HP ProBook 6460b Notebook PC Supports the following solid-state... models) S3/S4/S5 wake on LAN √ NIC power down technology √ Ethernet cable not included √ HP EliteBook 8460p Notebook PC √ HP EliteBook 8460w Mobile Workstation √ √ √ √ √ √ √ √ √ ...
Service Guide - Page 13

Category Wireless External media card Ports Description HP ProBook 6460b Notebook PC HP EliteBook 8460p Notebook PC HP EliteBook 8460w Mobile Workstation Integrated WLAN options by way of wireless module: Two WLAN antennas built into display √ assembly Three WLAN antennas built into display ...
Service Guide - Page 14

... Docking Keyboard/pointing devices Power requirements Description HP ProBook 6460b Notebook PC DisplayPort 1.1a √... 3-cell, 2.8-Ah (31-Wh) Li-ion battery √ Supports 9-cell, 73-Wh HP Ultra- √ Capacity Extended Life Battery HP EliteBook 8460p Notebook PC √ √ √ HP EliteBook 8460w Mobile Workstation √ √ √ √ √ √ √...
Service Guide - Page 15

... HP ProBook 6460b Notebook PC Supports 9-cell, 100-Wh HP Extended √ Life Battery Supports 6-cell, 55-Wh HP Long Life Li- √ ion battery HP Fast...8730; Microsoft Basics Windows Vista Home Basic 32 with √ Microsoft Office 2010 Personal HP EliteBook 8460p Notebook PC √ HP EliteBook 8460w Mobile Workstation √ √ √ √ √ √...
Service Guide - Page 16

Category Description HP ProBook 6460b Notebook PC Windows 7 Professional 64 with √ ...32 √ Windows 7 Starter 32 √ DRDVD Windows 7 √ DRDVD Windows 7 with WinDVD √ Web-only support: HP EliteBook 8460p Notebook PC √ HP EliteBook 8460w Mobile Workstation √ √ √ √ √ √ √ √ √ √ √...
Service Guide - Page 17

Category Serviceability Description HP ProBook 6460b Notebook PC Windows XP Professional 64 Windows... module √ Optical drive √ Mini-PCI components (WLAN, WWAN, √ SIM) Modem √ Keyboard √ HP EliteBook 8460p Notebook PC √ HP EliteBook 8460w Mobile Workstation √ √ √ √ √ √ √ √ √ √ ...
Service Guide - Page 22

... on. ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is on /off light (2) Caps lock light (3) Power light Description ● Amber: The TouchPad is off. ● Off: The TouchPad is off or in Hibernation. 14 Chapter 2 External component identification Lights ...
Service Guide - Page 43

... (55 WHr, 2.8 Ah, long life) 6-cell (2.55 Ah) (1-year warranty) 3-cell (31 WHr, 2.8 Ah) Base enclosure (includes rubber feet) For use with HP ProBook 6460b computer models For use with HP EliteBook 8460p and 8460w computer models Cable Kit (not illustrated; see Cable Kit on page 39 for more Cable Kit spare part number information...
Service Guide - Page 44

Display components Item Description (1) Display bezel For use with HP ProBook 6460b models with a webcam For use with HP EliteBook 8460p models with a webcam For use with HP EliteBook 8460w models with a webcam (2) Webcam module with microphone For use with HP ProBook 6460b models For use with HP EliteBook 8460p/w models 36 Chapter 3 Illustrated parts catalog Spare part number 643918-...
Service Guide - Page 45

...8460w models with HD+ displays (7) WLAN antennas For use in HP EliteBook 8460p/w models; includes three antennas (8) WWAN antennas For use in HP ProBook 6460b models For use in HP EliteBook 8460p/w models (9) Display enclosure For use in HP ProBook 6460b models For use in HP EliteBook 8460p models For use in HP EliteBook 8460w models (includes backlight module) Display Latch Kit (not...
Service Guide - Page 46

Item Description Display Screw Kit (not illustrated) For use in HP ProBook 6460b models For use in HP EliteBook 8460p/w models Display Rubber Kit (not illustrated) Display Panel Support Kit, includes: ● WLAN antenna kit ● WWAN antenna kit ● Display HD cable kit ● ...
Service Guide - Page 48

Plastics Kit Item (1) (2) (3) (4) Description Plastics Kit for use in HP ProBook 6460b models Plastics Kit for use in HP EliteBook 8460p/8460w models RJ-11 jack ExpressCard slot protective insert Optical drive protective insert Bottom door Spare part number 641832-001 642804-001 40 Chapter 3 Illustrated parts catalog
Service Guide - Page 51

Description HP keyed cable lock Nylon case Sequential part number listing Spare part number 390632-001 434594-001 455084-001 490371-001 490371-011 ...-AA1 490371-AB1 490371-AD1 490371-AR1 490371-BB1 490371-D01 490371-D61 537921-001 Description Mouse, optical Mouse, USB, travel HP Basic Carrying Case Power cord for use in North America Power cord for use in Australia Power cord for use in Europe, ...
Service Guide - Page 77

... you are unsure whether the computer is available in the Plastics Kit, spare part number 641832-001 for HP ProBook 6460b models and 642804-001 for HP EliteBook 8460p/w models. Slide the release latch (1) and remove the locking screw (if installed) (2). 3. Remove the battery (see Battery on page 63). Bottom door The bottom door is off...
Service Guide - Page 160

light sensor, identifying 11 lights battery 20 caps lock 14 hard drive 21 HP QuickWeb 15 mute 15 num lock 15 power 14, 20 webcam 11 wireless 15, 20 M ...number 30, 45, 88 mute light, identifying 15 N network jack, identifying 22 num lk key, identifying 19 num lock light 15 O operating system, product description 7 optical drive precautions 57 product description 4 removal 71 spare part numbers 34...

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