HP ENVY 4500 Support Question
HP ENVY 4500 Support Question
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Question posted by sagmowing on January 25th, 2015
Printer Will Not Print From The Computer. Message Door Is Open, But Is Closed.
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Current Answers
Answer #1: Posted by bernadette2013 on January 25th, 2015 12:37 PM
bernadette2013
Member since:
September 7th, 2013 Points: 485,260
Member since:
September 7th, 2013 Points: 485,260
You need to do a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
Source: http://troubleshooting159.rssing.com/browser.php?indx=14839820&item=3713
Hope this solution helps.
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Related HP ENVY 4500 Manual Pages
Reference Guide - Page 3
...print, or the software installation fails:
1. Refer to the message on -screen and the printed setup instructions that are specific to select it . Restart the computer.
3. Click a print job to the device.
Make sure that the printer... in the circle next to open the CD and then double-click HP Installer.
4. Restart the computer.
2. a. Mac
Check your printer has a check mark in and...
Reference Guide - Page 6
... to execute programming instructions. d. This Warranty Statement gives the customer specific legal rights. English
HP printer limited warranty statement
HP product Software Media Printer Print or Ink cartridges
Printheads (only applies to products with the customer. However, if printer failure or damage is attributable to the use of : a. b. HP's Limited Warranty Statement is...
User Guide - Page 14
... print to have the following:
● An Internet- To use your email application.
TIP: For more control over what your HP ePrint-enabled printer anytime, from any email, there is no guarantee when or whether it is received.
On your computer or mobile device, open your printer's HP ePrint email address to send the email message...
User Guide - Page 15
... on how to view the printer's email address. Select ePrint from the Web Services Settings menu on the control panel. You will see the Web Services Settings menu on the printer display.
2. To find the printer's email address
1. ENWW
HP ePrint 11
The printer prints an information page that contains the printer code and instructions on...
User Guide - Page 16
... page 1. Click the button that opens the Properties dialog box. Click OK to begin printing.
Depending on both sides of the paper. Click Print or OK to close the Properties dialog box. 6.
Place the paper in the Quality Settings area. ● Click Advanced to be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. The side...
User Guide - Page 21
....
This section contains the following guidelines: ● Make sure your mobile device. Turn on the Wi-Fi connection on the printer. For more information, see Connect wirelessly to the printer without connecting to an existing wireless network. For more information about mobile printing, visit www.hp.com/global/us /en/eprint/mobile_printing_apps.html.
1. From...
User Guide - Page 23
.... 8. Click the button that opens the Properties dialog box. Click OK to print. Print using the maximum dpi 19 In the Printer Features area, select Yes from the Media drop-down list. 9. On the File menu in Maximum dpi mode 1. Depending on the Layout tab, and then click OK to close the advanced options. 10...
User Guide - Page 41
... you will open the printer software.
● Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps on your computer
1.
In the printer software, click the Print & Scan ... click HP, click HP ENVY 4500 series, and then click HP ENVY 4500 series.
2. Select Save if you want to scan to from the Home screen on the printer display make adjustments to make...
User Guide - Page 46
... or unavailable. NOTE: If you have to avoid possible printing delays. NOTE: If you receive a low-ink warning message, consider having a replacement cartridge available to replace the cartridges until the print quality is left in another printer, the ink level indicator might need to open the printer software:
● Windows 8: On the Start screen, right-click...
User Guide - Page 47
...HP supplies for the HP ENVY 4500 series, go to select your country/region, you use this link.
Depending on your operating system, do one of the following to open the printer software: ● Windows... view supplies information and print a list for reference when shopping at a local HP reseller. NOTE: Ordering ink cartridges online is located inside the cartridge access door. If it is not...
User Guide - Page 49
Replace the cartridges
To replace the cartridges 1. a. Open the cartridge access door. Insert new cartridge. Remove cartridge.
Remove cartridge from the slot.
4. Wait for print carriage to move to the right side of the printer. Check that power is on. 2. b. Lift up the cartridge tab, and then remove it from packaging. ENWW
Replace the cartridges 45
Load paper. 3. a.
User Guide - Page 50
For more information about the printer alignment, see Improve print quality on page 62.
46 Chapter 6 Work with cartridges
ENWW
Align the cartridges. d. Place new cartridge in slot at an angle under the opened tab, and then squeeze the tab closed as the cartridge slides into place. Close the cartridge access door.
5. c. b. Remove plastic tape using pink pull tab.
User Guide - Page 66
... then click HP ENVY 4500 series. Load letter or A4 unused plain white paper into the paper tray. b. The printer prints an alignment sheet.
62 Chapter 8 Solve a problem
ENWW
Click Align Ink Cartridges on page 42. If the ink cartridges are low on ink.
Check the estimated ink levels to open the printer software:
● Windows...
User Guide - Page 72
Place the cleanout back.
5. 4. Clear a paper jam from inside the printer.
68 Chapter 8 Solve a problem
ENWW Open the cartridge access door.
2. Remove the jammed paper from the print zone. Close the cartridge access door.
6. To clear a paper jam from print zone 1. Press the OK button on the control panel to continue the current job.
User Guide - Page 73
...in the paper tray to run out of paper, wait until
the out of paper message appears before adding paper. If the printer is printing. If the above solutions do not resolve the problem, click here for more online ...in the paper tray. ● Do not add paper while the printer is about to fit snugly against all paper.
Close the cartridge access door.
4. ENWW
Clear a paper jam 69
User Guide - Page 74
... still unable to print, try to print again.
4. Resolve print issues
NOTE: Make sure that the printer is turned on -screen instructions.
2.
If you automatically.
Depending upon your operating system, do one of the screen to open the print queue. Verify that there is set as the default printer
a. Check for error messages from the printer display and resolve...
User Guide - Page 79
Close cartridge access door ▲ Cartridge door must be closed to begin printing. Click here to go online for more information.
Prepare paper trays
Open paper tray ▲ Paper tray must be open to begin printing.
ENWW
Prepare paper trays 75
User Guide - Page 82
...Open the cartridge access door. CAUTION: Be careful to the right side of the printer. 3. Make sure that power is on. 2. This could result in the error message.
4. The electrical contacts are reinstalled in the printer...debris elsewhere on page 45 for the print carriage to move to wipe only the contacts, and do not smear any of the printer longer than 30 minutes.
Resolve ink ...
User Guide - Page 83
... cartridge. 9.
The contacts look like a set of the printer, locate the contacts in the printhead. NOTE: If one cartridge. Close the cartridge access door, and check if the error message has gone away. 10.
On the inside of gold-colored bumps positioned to operate the HP ENVY 4500 series with only one ink cartridge is causing...
User Guide - Page 89
A Technical information
The technical specifications and international regulatory information for the HP ENVY 4500 series are provided in this section. For additional specifications, see the printed documentation that came with the HP ENVY 4500 series. This section contains the following topics: ● Hewlett-Packard Company notices ● Anonymous usage information storage ● ...
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