HP Deskjet 3930 Support Question
HP Deskjet 3930 Support Question
Find answers below for this question about HP Deskjet 3930.Need a HP Deskjet 3930 manual? We have 5 online manuals for this item!
Question posted by bwhite38316 on December 1st, 2016
Paper Won't Feed, Says Out Of Paper, Paper Tray Full
Printer has paper. Won't print, says out of paper. It is not out of paper. It will print a test sheet when I hold the switch in and open and close the lid four times, but it won't print on command from computer. I've followed all the videos on YouTube for trouble shooting.
Current Answers
Answer #1: Posted by techyagent on December 28th, 2016 10:28 PM
techyagent
Member since:
June 17th, 2014 Points: 4,799,810
Member since:
June 17th, 2014 Points: 4,799,810
I see you are unable to print due to an 'out of paper message'. I would like to help you with this.
Any of the following issues can cause this issue:
- The paper trays are empty or overloaded.
- The paper is curled.
- The print side, or shiny side, of the paper is not loaded in the tray face down. For photo paper, always load the rougher side of the paper facing up.
- The paper is too slick for the product.
- The paper might not be engaged with the feed rollers.
- The paper-width guide is pressed against the paper stack too tightly.
- The paper tray is not completely inserted into the product.
- The paper settings in the print driver do not match the paper loaded in the paper tray.
- The rubber paper-feed rollers are dusty.
Thanks
Techygirl
Related HP Deskjet 3930 Manual Pages
Reference Guide - (Windows/Macintosh OS X) - Page 8
... end the installation program.
2.
Possible cause
Your operating system is not printing after installation
Printer does not print Paper jam Still need help? The installation program does not start automatically. Nothing happens when I click Print on the File menu. (Macintosh only) The printer will not print or the computer is not responding. Problem The installation program stops...
Reference Guide - (Windows/Macintosh OS X) - Page 11
... failed to install correctly, but the printer name does not appear in the list of printers after I click Print on the
File menu or in the Printers folder in Control Panel.
Note: Restart the antivirus program after the printer is not responding. Open the Print Center/Printer Setup Utility or Printer List. 2. Still need help?
See page 10. See...
User's Guide - (Macintosh OS X) - Page 4
... Problems with borderless documents 48 Error messages 51 Power light is flashing 52 Document prints slowly 52 If you continue to have problems 53 11 Supplies...54 Paper ...54 USB cables ...54 12 Specifications ...55 Printer specifications 55 13 Environmental information 56 Environmental statement 56 Print cartridge recovery 57 Index...59
2
HP Deskjet 3900 series
User's Guide - (Macintosh OS X) - Page 10
...installed before printing. The printer deposits printed pages on the print cartridge that you are
replacing.
8
HP Deskjet 3900 series Note The print cartridges must be used with the printer.
1 Tri-color print cartridge 2 Black print cartridge Replace print cartridges When buying print cartridges, look for the print cartridge selection number. Chapter 3
Use the paper tray Print on different...
User's Guide - (Macintosh OS X) - Page 11
...mode
Install two print cartridges in the printer to operate the printer with the printer.
● HP Printer Utility: Open the HP Printer Utility, and then select the Supplies Status pane.
For instructions about installing a replacement print cartridge, see the print cartridge installation page. For information about installing a print cartridge, see the print cartridge installation page...
User's Guide - (Macintosh OS X) - Page 39
... the power cord from the interior. ● Do not use household cleaners or detergent. Maintain the printer body
Because the printer ejects ink onto the paper in a fine mist, ink smudges will not stick to the print cartridge
Be careful not to get ink on your hands or clothing as you clean.
Keep all...
User's Guide - (Macintosh OS X) - Page 42
... system.
Mac OS X 10.3 1. Select the printer, and then click Utility. Chapter 9
Open the HP Printer Utility
To open the HP Printer Utility, follow the instructions for the printer
and register the printer. ● Clean: Clean the print cartridges. ● Align: Align the print cartridges. ● Test: Print a test page.
40
HP Deskjet 3900 series
In Finder, click Applications, click...
User's Guide - (Macintosh OS X) - Page 44
... door securely.
42
HP Deskjet 3900 series If the printer still does not print, shut down, and then restart your computer.
If you are printing labels, verify that a label did not become detached from the paper tray. 2. Select the topic below that is stalled in the print queue, check the status of the print queue for either Mac...
User's Guide - (Macintosh OS X) - Page 45
... carefully as it . ● Use a different type of the printer, raise the printer cover, remove the paper jam from the front.
7.
Paper problems
Printer does not feed paper Try one or more of sheets in the paper tray. 8. Printer prints on multiple sheets at once If the printer prints on multiple sheets at once, check the following solutions: ● Reduce the number of the following...
User's Guide - (Macintosh OS X) - Page 61
... and clothing 37 ink-backup mode 9 installing print cartridges 33 iron-on transfer printing 25
L label printing 24 letter printing 18 low ink 36
M maintenance
print cartridges 39
printer body 37 maximum dpi 15
P page order, setting 27 Page Setup dialog box 29 paper jam 42 paper problems
printer does not feed paper 43 paper tray 6 paper type, selecting 28 photo has an unwanted...
User's Guide - (Windows) - Page 3
... Iron-on transfers 29 7 Printing tips...31 Printing shortcuts 31 Fast/economical printing 31 General everyday printing 32 Presentation printing 32 Set default settings for the printer 32 Select a print quality 33 Set the page order 33 Print multiple pages on a single sheet of paper 33 Print preview...34 Set a custom paper size 34 Select a paper type 34 Print task quick sets 35
User...
User's Guide - (Windows) - Page 4
... 40 Align the print cartridges 42 Automatically clean print cartridges 43 Print a test page 43 View estimated ink levels 43 Maintain the printer body 44 Remove ink from your skin and clothing 44 Manually clean print cartridges 44 Maintain print cartridges 46 Printer Toolbox...46 10 Troubleshooting 48 Printer does not print 48 Paper jam...49 Paper problems...50 Printer is stalled...51...
User's Guide - (Windows) - Page 10
Chapter 3
Use the paper tray Print on different sizes of the paper tray. The printer deposits printed pages on the print cartridge that you are
replacing.
8
HP Deskjet 3900 series You can be installed before printing.
Print cartridges
Two print cartridges can find the selection number in three places: ● Selection number label: Look at the label on the top of media by...
User's Guide - (Windows) - Page 11
... about installing a replacement print cartridge, see the print cartridge installation page.
Ink-backup mode output Printing in ink-backup mode. Exit ink-backup mode
Install two print cartridges in the printer to operate the printer with the printer.
● Print Cartridge Ordering Information dialog box: For a list of print cartridge selection numbers, open the printer Toolbox, click the...
User's Guide - (Windows) - Page 15
... What's This? help to the left. 2. Slide the paper guide to learn about
preventing photo paper from curling, see the photo paper storage instructions. ● Do not exceed the paper tray capacity: 15 sheets of photo paper. The paper will extend over the edge of the tray. User's guide
13 Print Quality: Normal or Best
Note For maximum dpi quality...
User's Guide - (Windows) - Page 46
... mind: ● Do not clean the interior of the printer.
2.
Chapter 9
Maintain the printer body
Because the printer ejects ink onto the paper in cold water and use chlorine bleach.
Wash the fabric in a fine mist, ink smudges will need the following items to clean the print cartridges.
● Distilled water (tap water can contain...
User's Guide - (Windows) - Page 51
...
Follow each of the HP Deskjet printer. 3. Double-click the name of these steps until the paper jam is stalled 2. Click the Printer menu, and then click Pause Printing. 4. If you are printing labels, verify that a label did not become detached from the paper tray. 2. Check the print queue
The printer will not print if a print job is stalled in the queue...
User's Guide - (Windows) - Page 52
...; Reduce the number of sheets in the paper tray. 8. If the paper jam cannot be removed from the back of paper.
Reload paper in the paper tray. ● Remove the paper from the paper tray, and then reload it is possible to damage the printer when removing paper from the front of the following :
50
HP Deskjet 3900 series
Note If paper jams occur frequently...
User's Guide - (Windows) - Page 54
... at www.hp.com/support.
52
HP Deskjet 3900 series Note You can be replaced. Click the Estimated Ink Levels tab. Close the printer cover. If the Power light continues to the next step.
3.
Print cartridge problem message
If you do not have a replacement print cartridge available.
5. Reinstall the print cartridge. If the Power light is...
User's Guide - (Windows) - Page 69
... from skin and clothing 44 ink-backup mode 9 installing print cartridges 40 iron-on transfer printing 29
L label printing 25 letter printing 19 low ink 43
M maintenance
print cartridges 46 printer body 44 maximum dpi 15
P page order, setting 33 paper jam 49 paper problems
printer does not feed paper 50 paper tray 6 paper type, selecting 34 photo has an unwanted border 57 photo...
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