HP Designjet 5000 Support Question
HP Designjet 5000 Support Question
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Question posted by jromano14122 on February 13th, 2012
Calibration Error 2403
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Related HP Designjet 5000 Manual Pages
Service Manual - Page 5
...Printer Information 1-39 Troubleshooting Take-Up-Reel Problems 1-40
HP DesignJet 5000 Series Printers Service Manual
3 Self Diagnostic Errors 1-4 Solving Image Quality Problems 1-4 The Printer... Failed Assembly 1-3 Performing the Necessary Service Calibrations 1-3 Troubleshooting Calibration Error Codes 1-3 Troubleshooting Ink Supplies Error Codes 1-4 Troubleshooting Initialization - User Message ...
Service Manual - Page 7
... 5-14 Carriage Height Calibration 5-18 Calibration Error Codes 5-26
HP DesignJet 5000 Series Printers Service Manual
5 Service Station Calibration 5-11 3. Scan-Axis Calibration 5-7 2. Table of Contents
Service Tests and Utilities 4-1
Introduction 4-2 Phone Support 4-2 Diagnostics - Self Test 4-2 Service Tests (Diagnostics) 4-6 Entering the Service Tests Menu 4-7 Scan Axis Test 4-10...
Service Manual - Page 13
... Front Panel Menus 1-26 Service Configuration Print 1-37 General Printer Information 1-39 Troubleshooting Take-Up-Reel Problems 1-40
HP DesignJet 5000 Series Printers Service Manual
1-1 User Message "Warning: Switch Power Off... Performing the Necessary Service Calibrations 1-3 Troubleshooting Calibration Error Codes 1-3 Troubleshooting Ink Supplies Error Codes 1-4 Troubleshooting Initialization -
Service Manual - Page 15
... the error to use them see Chapter 4, Service Tests and Utilities. For information on the Service Calibrations and how to the HP Response Center or the nearest HP Support Office. Service Calibrations -
contains a list of a four digit number [XXXX]. HP DesignJet 5000 Series Printers Service Manual
1-3 Performing the Necessary Service Calibrations
Is the Printer calibrated correctly...
Service Manual - Page 131
Accuracy Calibration 5-14 Carriage Height Calibration 5-18 Calibration Error Codes 5-26
HP DesignJet 5000 Series Printers Service Manual
5-1 Service Calibrations 5
Service Calibrations 5-3 Entering the Service Calibrations Menu 5-4 1. Service Station Calibration 5-11 3. Scan-Axis Calibration 5-7 2.
Service Manual - Page 132
... page for each Calibration. Service Calibrations
Introduction
The Printer has several calibration procedures that must troubleshoot the error to restore quality. PHONE SUPPORT
Phone Support
In certain circumstances, a Call Agent can be reported for the relevant Calibration.
5-2
HP DesignJet 5000 Series Printers Service Manual
If a calibration fails, the Printer will have a Print...
Service Manual - Page 137
... Error Codes for its description and resolution.
The Scan-Axis
Calibration performs the following:
n Line Sensor to calibrate the Printhead in the Carriage PCA.
n Printhead to "2.1 Scan axis" and press Enter.
2 Service Calibrations...
2.1 Scan axis 2.2 Service Station 2.3 ACCURACY
Top
Back
↑ Make Selection
↓
Enter
Press Enter
HP DesignJet 5000 Series Printers...
Service Manual - Page 140
...5-26, Calibration Error Codes to media spacing Calibrating... The Printer then performs the Printhead to media spacing calibration and displays the following pattern.
If the Calibration fails the following message is displayed.
During this stage the Printer will print the following message:
Printhead to troubleshoot error codes.
5-10
HP DesignJet 5000 Series Printers Service...
Service Manual - Page 141
... Station is disassembled or replaced.
Service Station Calibration
PHONE SUPPORT
The purpose of the Printer.
1.
If you load white medium that is the full width of this Calibration, make sure you get an error code, refer to continue
Top
Back
↑
↓
Enter
Press Enter
HP DesignJet 5000 Series Printers Service Manual
5-11 Load the correct media...
Service Manual - Page 143
... ENTER to continue
Top
Back
↑
↓
Enter
Press Enter
Refer to 5-26, Calibration Error Codes to the Service Calibrations menu. Error codes are displayed for L2K (Line Sensor to previous menu
Top
Back
Press Back
↑
↓
Enter
7. HP DesignJet 5000 Series Printers Service Manual
5-13 Press BACK to return to black Printhead), DD (Drop Detection...
Service Manual - Page 144
...
5-14
HP DesignJet 5000 Series Printers Service Manual
Do NOT use any other type of the media. When the following message appears on the EEROM. Perform the Service Accuracy Calibration whenever: n ...set the nominal advance of this calibration. Perform the Accuracy Calibration as follows:
Make sure you get an error code, refer to Page 5-26, Calibration Error Codes for the nominal advance of...
Service Manual - Page 147
Press Enter to troubleshoot error codes. NOTE
Service Calibrations
If the Calibration fails the following message is displayed.
HP DesignJet 5000 Series Printers Service Manual
5-17 ACCURACY
Calibration Error (xxxx) Press ENTER to continue
Top
Back
↑
↓
Enter
Press Enter
Refer to 5-26, Calibration Error Codes to continue.
Service Manual - Page 156
... or the nearest HP Support Office.
5-26
HP DesignJet 5000 Series Printers Service Manual PHONE SUPPORT
If a problem persists, a Call Agent can only be obtained for a single calibration.
Using this Service Manual or you have an error which you cannot resolve, then report the error to check if the error code has disappeared. If you have an...
Service Manual - Page 157
... the media used for all Printheads, replace the Carriage Assembly ⇒ Page 8-46. Service Calibrations
Calibration Error: 0000
NOTE
This code is displayed, replace that Printhead. Try the following: n Replace the Lens Cover Assembly ⇒ Page 9-5. Calibration Error: 0003
Problem Description:
Line sensor could not calibrate. HP DesignJet 5000 Series Printers Service Manual
5-27
Service Manual - Page 158
....
5-28
HP DesignJet 5000 Series Printers Service Manual Firmware error.
If a color is absent the Printhead has failed for that color:
n Replace the Printhead for the Calibration is not printed. Calibration Error: 0020
Problem Description:
Line Sensor error. n Replace the Lens Cover Assembly ⇒ Page 9-5.
Service Calibrations
Calibration Error: 0004
Problem Description...
Service Manual - Page 159
... the following :
n Check the colors in the calibration pattern. HP DesignJet 5000 Series Printers Service Manual
5-29 n Upgrade the Firmware ⇒ Page 9-12. Corrective Action: n Replace the Carriage Assembly ⇒ Page 8-46. Service Calibrations
Calibration Error: 0100
Problem Description:
Printhead error. Calibration Error: 1002 (User)
Problem Description:
The Line Sensor pattern...
Service Manual - Page 160
... See the User's Guide). n Replace the Carriage Assembly ⇒ Page 8-46.
5-30
HP DesignJet 5000 Series Printers Service Manual Corrective Action: Try the following: n Perform Printhead Recovery (⇒ Page 6-15). Service Calibrations
Calibration Error: 1003 (User)
Problem Description:
Firmware Error.
n Check the pattern to reset the memory.
n Reseat ALL the Printheads and repeat...
Service Manual - Page 161
...).
n Replace the Carriage Assembly (⇒ Page 8-46). n Replace the Carriage Assembly ⇒ Page 8-46. HP DesignJet 5000 Series Printers Service Manual
5-31
n Perform the Service Scan-Axis Calibration ⇒ Page 5-7.
Calibration Error: 1042 (User)
Problem Description:
Scan-Axis Alignment Error in "slow" speed section in Cyan and Yellow Pattern. n Perform the Service Scan-Axis...
Service Manual - Page 162
... Pattern.
Corrective Action: Refer to Calibration Error Code 1040.
Corrective Action: n Power the Printer OFF and ON from the back of the Printer.
5-32
HP DesignJet 5000 Series Printers Service Manual
Calibration Error: 1061 (User)
Problem Description:
Scan-Axis Alignment Error in "fast" speed section in the wrong format. Calibration Error: 2001 (User)
Problem Description...
Service Manual - Page 163
...:
Media Profile Error. HP DesignJet 5000 Series Printers Service Manual
5-33 Service Calibrations
Calibration Error: 2004 (User)
Problem Description:
Media Profile Error.
Calibration Error: 2005 (User)
Problem Description:
Closed Loop Color Pattern Error. Corrective Action: Try the following:
n Turn the Printer OFF and ON from the back of the Printer. n Power the Printer OFF and ON...
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