HP CC335A Support Question
HP CC335A Support Question
Find answers below for this question about HP CC335A - Photosmart Premium C309a All-in-One Color Inkjet.Need a HP CC335A manual? We have 3 online manuals for this item!
Question posted by pgarneau on April 26th, 2012
Printhead Error
I'm getting a printhead error. I have removed the ink cartridges and removed the printhead as instructed on the printer. I also wiped off the printhead but i still get the same error.
Current Answers
Related HP CC335A Manual Pages
Basics Guide - Page 3
...paper...43 Scan an image...45 Make a copy...45 Send a basic fax...45 Replace the cartridges...46
4 Troubleshooting and support Uninstall and reinstall the software 49 Setup troubleshooting...50 Network troubleshooting...52 Fax troubleshooting...55 Clear paper jams...77 Information on ink cartridges and the printhead 78 Support process...79
5 Technical information System requirements...80 Product...
Basics Guide - Page 16
... already have on the same phone line as the answer mode and fax header information. The instructions for setting up the HP Photosmart for faxing differ depending on the back of phone system your country/region uses.
This enables you to connect other telecom devices to the wall jack where you plug in the HP...
Basics Guide - Page 41
...; Windows: Click Start > All Programs > HP > Photosmart Premium Fax
C309 series > Help. • Macintosh: Open the HP Device Manager and click the ? Help from your HP Photosmart. (continued) Label 20 21 22 23
24
25 26 27
28
Name and Description
Start Fax: Sends or receives a black-and-white or color fax. CD/DVD access door handle: Lowers...
Basics Guide - Page 56
...Photosmart Premium Fax C309 series home page or are still unable to use your HP Photosmart Premium Fax C309 series with the firewall turned off, continue to access the Embedded Web Server. If you can check the product status from using the instructions... network by your browser, you can access the HP Photosmart Premium Fax C309 series home page, try to communicate with HP products...
Basics Guide - Page 58
...or ISDN converter, lower the fax speed • Solution 15: If you are correct. The HP Photosmart displays the status of the test. A blank or incorrect fax setting can cause problems faxing.
• If the ... to verify the settings are faxing over the Internet using a port designated for
fax and phone use • Solution 13: Check for and resolve any error messages • Solution 14:...
Basics Guide - Page 69
... service, make sure the Distinctive Ring setting matches the ring pattern for your fax setup from the HP Photosmart, press OK.
Solutions are correct.
Press Setup.
3. The HP Photosmart displays the status of the product • Solution 11: Check for error messages on the display
Solution 1: Make sure the product is set up for...
Full User Guide - Page 3
...
8 Copy (HP Photosmart Premium Fax C309b series) Copy text or mixed documents...73
9 Reprint photos...77
10 Fax Send a fax...79 Receive a fax...84
11 Save photos Save photos to your computer...85 Back up photos to a USB storage device...86
12 Work with cartridges Check the estimated ink levels...87 Order ink supplies...88 Replace the cartridges...88 Cartridge warranty information...
Full User Guide - Page 14
... an additional wall plug attached to set up the HP Photosmart
The instructions for setting up the HP Photosmart for faxing: • Choose the correct fax setup for your home or office • Select your fax setup case • Additional fax setup information
Choose the correct fax setup for faxing differ depending on your answers.
12
Finish setting up...
Full User Guide - Page 31
... (HP Photosmart Premium Fax C309b series) • Display icons
Printer parts
• Front view of the printer
Get to know the HP Photosmart
1 Automatic...device 15 Lid backing 16 Lid 17 Glass 18 Cartridge door access handle 19 Paper-width guide for the main input tray 20 Main input tray (also referred to as the input tray)
• Top and rear views of the printer
Get to know the HP Photosmart...
Full User Guide - Page 34
...7 pqrs 8 tuv 9 wxyz
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0
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1 Color graphics display (also referred to as school paper, music paper, mazes, and checklists.
13 Auto Answer: Turns the Auto Answer feature on or off . Chapter 3
Control panel features (HP Photosmart Premium Fax C309b series)
Control panel features (HP Photosmart Premium Fax C309b series)
Get to know the HP Photosmart To completely remove power, turn on the...
Full User Guide - Page 103
... click Change/Remove. NOTE: It is complete, the HP Digital Imaging Monitor icon appears in the Start Here guide that you might need to Programs or All Programs, HP, Photosmart Premium Fax C309 series, and then clicking Product Registration. NOTE: 2 If you no longer have reinstalled the software.
6. Follow the onscreen instructions and the instructions provided...
Full User Guide - Page 121
... page. The product cleans the printhead.
4. After cleaning the printhead, print a print quality report.
When you can check the estimated ink levels from the control panel or HP Photosmart Software. Look at the color bars in the middle of ink. Color bars - Color bars - The product prints a print quality report that ink cartridge. Check the ink levels shown on one side...
Full User Guide - Page 127
... area, click Printer Toolbox. Click the Device Services tab. 5. To clean the printhead from the Print Properties dialog box. Evaluate the print quality report to replace the ink cartridges until print quality becomes unacceptable. 2. Press Setup.
3. The product prints a print quality report that you find the print quality
unacceptable, consider replacing that ink cartridge. Print quality...
Full User Guide - Page 187
... Ink cartridge and printhead messages
Product messages
The following solutions to highlight Off or On. 5. Cause: The document you were copying exceeded the memory of product-related error ...Photosmart Software
Firmware revision mismatch
Solution: Contact HP support for technical support. Photo tray problem
Try the following is loaded correctly in the photo tray • Solution 3: Remove...
Full User Guide - Page 195
... sheets to color and icon for your product
Cartridges in wrong slot • General printer error • Incompatible ink cartridges • Incompatible printhead • Ink alert • Ink cartridge problem • Ink service capacity warning • Ink system failure • Check ink cartridges • Install printhead and then cartridges • Non-HP cartridge • Original...
Full User Guide - Page 201
... swab or lint-free cloth to meet the contacts on the ink cartridge.
7. Errors 199 The contacts look like a set of the product, locate the contacts in the printhead. The electrical contacts are four small rectangles of copper or gold-colored metal on the ink cartridge. Wipe the contacts with the bottom pointing up and locate the...
Full User Guide - Page 207
...the ink cartridges. Errors 205 Leaving the latch handle raised can result in order to correctly install the ink cartridges.
8. The latch must remain down in incorrectly seated ink cartridges and problems printing. Using the colored shaped icons for help, slide the ink cartridge into place and is raised, and then reinsert the printhead.
7.
Solve a problem
5. Remove the printhead by...
Full User Guide - Page 213
... sure you lower the latch handle before reinserting the ink cartridges. Solve a problem
11.
9. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in incorrectly seated ink cartridges and problems printing. Cause: The printhead or ink cartridges were not installed correctly. If this did not...
Full User Guide - Page 217
... handle raised can result in order to the next step. 8. The latch must remain down in incorrectly seated ink cartridges and problems printing.
Carefully lower the latch handle.
Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is raised, and then reinsert the printhead.
Full User Guide - Page 230
...Ink cartridge yield Visit www.hp.com/go/learnaboutsupplies for more information, see the printer software. High priority parts have been designed to separate easily.
Technical information
Chapter 15
Fax specifications • Walk-up to locate, access, and remove... for efficient disassembly and repair. Black Color
Photo (dpi) 200 x 200 ...Error Correction Mode. • 33.6 Kbps transmission. ...
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