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HP CC335A Support Question

HP CC335A Support Question

Find answers below for this question about HP CC335A - Photosmart Premium C309a All-in-One Color Inkjet.
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Question posted by amu1234 on March 14th, 2013

Hp Cc335a No Colour Printing Issue

facing no colour printing issue after replacing print head and new cartridges

Current Answers

Answer #1: Posted by tintinb on March 15th, 2013 6:40 PM
This answer was accepted by the poster of the original question.
tintinb

Member since:
October 26th, 2012

Points: 7,056,550
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I believe that the problem of your HP CC335A might be related to one of the following.

1. Incompatible color ink cartridges - Make sure that you only install and use the compatible color ink cartridges for this printer.

2. Ink cartridges not properly installed - Please install the color ink cartridges properly based on the instructions in the manual. Here's the link to the manual:

http://www.helpowl.com/manuals/HP/CC335A/5956

If you have more questions, please don't hesitate to ask here at HelpOwl. Experts here are always willing to answer your questions to the best of our knowledge and expertise.

Regards,

Tintin


Related HP CC335A Manual Pages

Basics Guide - Page 41

...on your display or on your HP Photosmart that are not described in the last section of resources, both printed and onscreen, provide information about ...HP > Photosmart Premium Fax C309 series > Help. • Macintosh: Open the HP Device Manager and click the ? icon. (continued) Label 20 21 22 23 24 25 26 27 28 Name and Description Start Fax: Sends or receives a black-and-white or color fax...
Basics Guide - Page 48

... of the product, until you might have replacement cartridges for an extended period of the product for the HP Photosmart, to order cartridges, go to select your dialing. TIP: If the recipient reports issues with the quality of the fax you sent, you to control the pace of your originals print side up arrow button to access speed...
Basics Guide - Page 56

... section regarding firewalls. If you are able to access the Embedded Web Server. If you cannot access the HP Photosmart Premium Fax C309 series home page or are on the Network Configuration Page (for step 2. This prints the Network Configuration Page. You will need to reconfigure your browser, you might be blocking communication. Network Status...
Basics Guide - Page 58

... converter, make sure you set it up properly. If this did not solve the issue, try the next solution. 56 Troubleshooting and support Make sure the power cord is firmly...faxing. The product prints a report with the results of the test on how to fix the problem. Cause: The product was not set up the fax report from the control panel 1. To test your fax setup from the HP Photosmart...
Basics Guide - Page 64

... not set it up the HP Photosmart for more information, see : "Send a basic fax" on the display. If this did not solve the issue, try the next solution. If the test fails, review the report for an outside line before dialing the fax number. For more information on the display and prints a report. 5. If your number...
Basics Guide - Page 68

... was set up the HP Photosmart for faxing" on page 14. ... did not solve the issue, try the next solution. Cause: The answering machine was not set up the product to receive faxes automatically and that came ...devices will answer the call and the product will record the incoming message. For more information on setting up the product when you have an answering machine, see the printed...
Basics Guide - Page 69

... of the test on how to resolve the issue. Press Setup. 3. Review the report. • If the test passes and you pick up the HP Photosmart for faxing" on the display Solution 1: Make sure the product is set up the product properly for your fax setup from the HP Photosmart, press OK. For more information, see "Set...
Basics Guide - Page 73

... have loaded in the input tray. • There is no paper jam. • The print carriage is closed . If this did not solve the issue, try the next solution. See the printed documentation for more information, see "Set up the HP Photosmart for faxing" on the product again. • The print cartridge door is set up correctly for...
Full User Guide - Page 3

... 8 Copy (HP Photosmart Premium Fax C309b series) Copy text or mixed documents...73 9 Reprint photos...77 10 Fax Send a fax...79 Receive a fax...84 11 Save photos Save photos to your computer...85 Back up photos to a USB storage device...86 12 Work with cartridges Check the estimated ink levels...87 Order ink supplies...88 Replace the cartridges...88 Cartridge warranty information...
Full User Guide - Page 5

HP Photosmart Premium Fax C309 series Help 1 HP Photosmart Premium Fax C309 series Help For information about the HP Photosmart, see: • Finish setting up the HP Photosmart • Get to know the HP PhotosmartPrint • Scan • Copy • Copy (HP Photosmart Premium Fax C309b series) • Reprint photos • Fax • Save photos • Work with cartridges &#...
Full User Guide - Page 34

...Color graphics display (also referred to the current display. 4 Attention light: Indicates a problem occurred. Chapter 3 Control panel features (HP Photosmart Premium Fax C309b series) Control panel features (HP Photosmart Premium Fax C309b series) Get to know the HP Photosmart...your scan. 24 Print Photos: Prints the photos selected on your phone line. 14 Keypad: Enters fax numbers, values,...
Full User Guide - Page 69

... paper. ❑ Load full-size paper in the cartridge access area to determine the model number. • Copy text or mixed documents • Copy photos (reprint) Copy text or mixed documents ▲ Do one of glass. b. 7 Copy NOTE: If you have the HP Photosmart Premium Fax C309b series, see Copy (HP Photosmart Premium Fax C309b series) to 1-sided copy a.
Full User Guide - Page 79

Reprint photos b. 9 Reprint photos NOTE: The reprint features are limited copy features available from the control panel. Reprint photos 77 Load original. a. Lift lid on the HP Photosmart Premium Fax C309b series. Load original print side down on right front corner of glass. To reprint an original photo 1. Additionally there are not available on product.
Full User Guide - Page 103

... download the software from www.hp.com/ support. 7. Make sure to solve these print quality problems: • Wrong, inaccurate, or bleeding colors • Ink is complete, the HP Digital Imaging Monitor icon appears in the Start Here guide that you connected the USB cable to Programs or All Programs, HP, Photosmart Premium Fax C309 series, and then clicking...
Full User Guide - Page 106

... press OK. 4. Recycle or discard the page. The product prints a test page, aligns the print head, and calibrates the printer. Press the down arrow button to the Tools menu. Aligning the printer can help ensure excellent print quality. To clean the printhead from the HP Photosmart Software 1. In the HP Solution Center, click Settings. 3. Load letter or A4 unused...
Full User Guide - Page 116

... previous solutions did not solve the issue, try the next solution. After cleaning the printhead, print a print quality report. Press Setup. Solve a problem 114 Solve a problem In the Print Properties dialog box, click the Features tab, and then click Printer Services. To clean the printhead from the HP Photosmart Software 1. To print a print quality report 1. NOTE: You can help...
Full User Guide - Page 124

... graphic has been resized, it will prevent the photo paper from curling. Aligning the printer can also open the Printer Toolbox from the HP Photosmart Software 1. In the Print Settings area, click Printer Toolbox. The product prints a test page, aligns the print head, and calibrates the printer. Cause: The resolution of paper was loaded in a smaller size Solution: Reduce the...
Full User Guide - Page 127

... color all the way across the page. Print quality typically deteriorates as cartridges run out of the page. When you receive a low-ink warning message, consider having a replacement cartridge available to replace the ink cartridges until print quality becomes unacceptable. 2. The bars should have sharp edges and be aligned. Print quality troubleshooting 125 Solve a problem The Printer...
Full User Guide - Page 140

If it print side down on the right front corner as expected • The printout is blank Nothing happens when I try to copy (HP Photosmart Premium Fax C309b series) • Parts of the ...into a power outlet. Make sure the power cord is placed correctly • Solution 3: Wait until the issue is resolved. • Solution 1: Turn on the product. Solutions are cut off • Fit to...
Full User Guide - Page 146

... issue. Solutions are copying a photo, place it to make a large copy of a small original, scan the original into the computer, resize the image in the HP scanning software, and then print ...to Page is not working as shown below. 144 Solve a problem Solve a problem NOTE: For HP Photosmart Premium Fax C309b series, the Fit to the maximum percentage allowed by your model. For example, 200% ...

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