HP 8500 Support Question
HP 8500 Support Question
Find answers below for this question about HP 8500 - Officejet Pro All-in-One Color Inkjet.Need a HP 8500 manual? We have 6 online manuals for this item!
Question posted by danf421 on November 4th, 2011
Paper Jam (8500a)
What do you do when you have followed the book to clear a jam and there is NO indication of any remaining jam and the printer still indicates a paper jam present?? The sheet of paper causing the jam was removed as a whole sheet not torn.
Current Answers
Related HP 8500 Manual Pages
Wired/Wireless Networking Guide - Page 9
...the following steps:
Windows 1. To check the HP device's status, complete the following , depending on page 12. Click Start, click Control Panel, and then double-click Printers.
2. Try using the HP device (for...was shown on your firewall settings to allow the computer and HP Officejet/Officejet Pro device to work with HP devices" on page 12.
To access the EWS On your computer and...
Wireless-Getting Started Guide - Page 9
... Panel, and then double-click Printers.
2. If Jobs Stopped appears in the Printers or Printers and Faxes folder is more information see "Configure your firewall to work with HP devices" on your computer are not being displayed in the list with a checkmark. Determine if the version of the HP Officejet/Officejet Pro device is connected wirelessly and select...
User Guide - Page 12
... ...234 Clear paper jams ...235 Avoid paper jams ...237
Errors (Windows) ...237 Printhead(s) Missing ...238 Incompatible Printhead 238 Printhead problem ...238 Fax Memory Full ...238 Device Disconnected ...238 Replace Cartridge(s) Soon 239 Cartridge Problem ...239 Cartridge Problem ...239 Paper Mismatch ...239 The cartridge cradle cannot move 239 Paper Jam ...240 Paper Jam ...240 The printer is...
User Guide - Page 20
... service to the device controlpanel features.
Junk Fax Blocker: Presents the Junk Fax Blocker Set Up menu for the fax you have all of power is sold.
When off .
START COPY Black: Starts a black-and-white copy job. START COPY Color: Starts a color copy job. Control-panel buttons and lights (Color display) The following sections describe...
User Guide - Page 21
... which the device is sold.
Resolution: Adjusts the resolution for printing.
COPY: Presents the Copy...Color: Starts a color fax job.
(continued) Label 10
11 12 13 14
15
Name and Description
Attention light: When blinking, the attention light indicates an error has occurred that requires your attention. You are sending.
Control-panel buttons and lights (Two-line display)
The following...
User Guide - Page 29
... panel-color display ...NOTE: The type of display on the model you have.
• Scan menu: Presents a list of destinations. Menu options include: ◦ Modifying resolution ◦ Lightening...display.
3 Use the device
This section contains the following topics: • Use device control-panel menus • Device control-panel message types • Change device settings • Text ...
User Guide - Page 38
... following guidelines:
• Always use and handle and dries quickly without smudging. For more impressive.
Center the media in 8.5 x 11inch, A4, 4 x 6 inch and 10 x 15 cm. Tray 2 does not automatically detect paper sizes. Your prints have a look and feel comparable to the device specifications. In the printer driver, you may end up with any inkjet printer...
User Guide - Page 52
... information, see Understand specifications for printing on both sides of the media first. Jams might occur with watermarks and prepunched holes. Load the media with the print side...the device prints the first side of a page
• Always use media that you want (such as paper size), and then click OK. 3. Click Start, point to the device specifications. Right-click the printer ...
User Guide - Page 54
... from the File menu.
Mac OS X: Click the printer icon in the lower-right corner of the following methods. If your Web browser supports it is selected....clears the job that appears in the Dock, select the document, and then click Delete.
50
Print Windows: Double-click the printer icon that the device is the selected printer. 4. TIP: To print Web pages correctly, you have paper...
User Guide - Page 74
... verify how to change the USB mode to as a normal storage device.
Check your computer • View photos (color display only)
70
Work with memory devices Digital cameras in storage mode can do the following with the files that are stored on supported USB devices, see the documentation that are referred to storage mode. The...
User Guide - Page 81
...dial a regular telephone.
NOTE: Make sure the volume is turned on the device.
For additional information, see Load the originals. 2. When you will not hear...FAX Black or START FAX Color again. If you can create a speed dial entry to send the fax...
3. Proceed to the next step to continue speaking with the recipient, remain on the phone that is the case, you were speaking with the ...
User Guide - Page 84
... only black-and-white faxes, the fax is busy or not answering, the device follows the settings for Busy Redial and No Answer Redial. Load your originals. Load ...indicating that you use group speed dial entries to multiple recipients using the keypad on the device control panel.
3. If the device detects an original loaded in the group speed dial entry.
Press START FAX Color...
User Guide - Page 88
... originals from a sending fax machine, do the following: a. The following : • Turn off Auto Answer. • Set Rings to Answer to eight of paper).
The device continues to store incoming faxes as long as it...from a phone that is directly connected to the device (on the 2-EXT port) or that is too large, such as a very detailed color photo, it might receive the fax automatically when ...
User Guide - Page 192
... the automatic document feeder mechanism, and then close the cover of the device. Clean the glass strip with a soft cloth or sponge slightly moistened...device.
6.
General troubleshooting tips and resources
Try these when you begin troubleshooting a printing problem. • For a paper jam, see Clear jams. • For paper-feed problems, such as the paper skew and paper pick, see Solve
paper...
User Guide - Page 238
... sure that the computer meets at least the minimum system requirements.
Check or perform the following topics: • Clear paper jams • Avoid paper jams
234 Maintain and troubleshoot Clear jams
Occasionally, media becomes jammed during a job. Restart your computer, and reinstall the device driver. For more
information, see Select print media. • Make sure that you are printing...
User Guide - Page 239
Clear paper jams
If the paper was loaded in the input tray, you . Always access and clear paper jams through the duplexer. 2. Locate any jammed media inside the device, grasp it with both hands and then pull it towards you might need to clear a paper jam from the front of the duplexer, and then remove the panel or unit. Clear jams 235 To clear a jam 1. b. a. Check the...
User Guide - Page 241
To clear a paper jam in the input tray; Errors (Windows)
This list represents some of paper from the device, more information, see on ...paper jams
To help avoid paper jams, follow these guidelines. • Remove printed papers from the rollers, check the rollers and wheels for the device. CAUTION: If the paper tears when you might remain inside the device. Close the cover of paper...
User Guide - Page 242
...Cartridge Problem • Cartridge Problem • Paper Mismatch • The cartridge cradle cannot move. • Paper Jam • Paper Jam • The printer is out of paper. • Incompatible Cartridge(s) • Printer Offline • Printer Paused • Document failed to print • General printer error
Printhead(s) Missing
The following printhead appears to correct the error...
User Guide - Page 259
... Japan. Gently pull open the ink cartridge cover. NOTE: This information does not apply to the device • Any paper loaded in the input tray • Remove any originals you might have loaded in the device This section contains the following topics: • Remove the ink cartridges and printheads before shipment • Remove the...
User Guide - Page 260
...them with a color display) for 5 seconds. After the scanner is idle and has returned to its home position (on the tab and lifting.
256 Support and warranty NOTE: If the printer cannot be ...and hold the OK button
(products with a two-line display) or the * (products with the device unless the HP customer support call agent instructs you .
4. To remove printheads before shipment 1. Wait for...
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