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Genie SilentMax 1000 Support Question

Genie SilentMax 1000 Support Question

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Question posted by Cnel3856 on September 10th, 2013

Long Blue Light Is Flashing

Light won't stop flashing

Current Answers

Answer #1: Posted by grant61664 on September 19th, 2014 7:00 PM
grant61664

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September 19th, 2014

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I came home one day and the garage door would not open. It would not open with either the garage door opener in the car nor the wall console in the garage. At the Powerhead of the garage door I noticed the long blue LED light was flashing. I looking in the manual and tried to find the cause of a long blue flashing LED light. It was not listed in the troubleshooting section in the Powerhead LEDs table. Nearest was short blue LED flashing. Close but no good.

I finally stumbled onto the solution! Turns out that the Wall console has a Sure-Lock button (bottom left) that when pressed caused both the remote controls and wall console to become deactivated. You will know if Sure-Lock is activated when the large Open/Close button on the wall console DOES NOT have a red light illumination. you also know Sure-Lock is activated when the Garage Door opener Powerhead (that is where the big motor is) long blue LED light is flashing.

One would naturally think that Sure-Lock would be activated when the Open/Close button (Large button on top) is illuminated with a red light. Red indicating stop/lock. But in Genie's infinite wisdom they did the opposite. When you want Sure-Lock deactivated the large Open/Closed wall console button is illuminaged red. So in Genie's mind, a red light on theOpen/Closed button tells us that system is good to go, open/close as you please. If it doesn't have a red illumination, that means Sure-Lock is activate. Confusing implementation because they do not explain in the user's manual why you would have a long blue LED light.

Related Genie SilentMax 1000 Manual Pages

Owner's Manual - Page 1

DO NOT RETURN to close door. Use this opener only with residential sectional or one -piece or sectional door. GARAGE DOOR OPENER MODELS PowerMax® 1200/1500, SC 1200/1500, TriloGTM 1200/1500, PowerLift® 900, GPowerTM 900, SilentMax® 1000/1200, CB 1000/1200, IntelliG® 1000/1200 SCREW/BELT/CHAIN DRIVES OPERATION & MAINTENANCE MANUAL Includes INTELLICO®DE 2 Remote...
Owner's Manual - Page 2

...store. 9 S2afety Inf3ormatio4n Safety Notifications 3 Important Safety Instructions 3 Infrared Protection Function 3 F3eatures Safety 4 Opener 4 R4equired5Progra6mming Introduction 5 Overview of Powerhead Controls 5 Travel Limits Closing Garage Door (DOWN Limits 6 Opening Garage Door (UP Limits 7 Wall Console Overview 8 Series III Wall Consoles with Black Buttons... 8 Series...
Owner's Manual - Page 4

... Automatically stops and reverses a closing , if Safe-T-Beam® is installed improperly, press and hold the wall console "open position if anything passes through the garage. Lights automatically turn OFF after 4 minutes of no effect on the STBs provide a self-diagnostic code if an operational problem exists. Check that enhances the security of the door opener...
Owner's Manual - Page 5

... functions properly for use. There are 4 programs (The 2 "Factory Set" programs are for programming ONLY. The LED lights indicate status or a function change by illuminating ON, OFF, or ON FLASHING in the garage door opening and closing your garage door. Remote Programming synchronizes your remote control devices (remotes, wall console, and keypad) with the powerhead. Force Control...
Owner's Manual - Page 6

... BEFORE setting limits. Closing Garage Door (Down Limits) 1 Lift the door open by hand until the shuttle/bullet engages the carriage on the rail. 4 Press and hold the down arrow button (-) and the long LED will begin flashing. PROGRAM SET + HOLD 1 2 1 2 Press and hold the down arrow button (-) until the long LED comes on blue (round LED remains...
Owner's Manual - Page 7

... programmed. PROGRAM SET - SET HOLD 2 seconds 7 Release up arrow button (+) until the long LED light comes on blue (round LED remains off). HOLD Opening Garage Door (Up Limits) NOTE: Beginning with powerhead. PROGRAM SET - 9 Press and release the Program Set button (both LEDs flash blue and go off). 3 Required Programming 5 Press and release the Program Set button (both...
Owner's Manual - Page 8

... cannot be activated by the wall console or a remote. • Press and release (or until Indicator Light flashes) to activate Sure-Lock™. • Press and release to work normally. Independent Light Control Button Controls door opener lights from inside garage. Each wall console has three buttons. When Sure-Lock™ is ON, this button to work...
Owner's Manual - Page 9

... Open the garage door using the Open/Close buttonon the Wall Console. 3 Required Programming Force and Speed Control These controls are factory set and rarely require adjustments. NOTE: Force or Speed controls DO NOT require programming. Red LED lights on the Wall Console. The next cycle will begin to ash with the board, it should stop...
Owner's Manual - Page 10

... with this opener. NOTE: Each button on the Powerhead, you have run out of the step and start over. PROGRAM 17 Press and release the button you see two flashing red LEDs ... from remote. PUL PROGRAM - + HOLD 2 seconds 15 Release the Program Set button (the long LED begins flashing purple). This Remote is preset for programming instructions using Intellicode 1 Remotes. You can restart as...
Owner's Manual - Page 11

...Remote for three door openers. Each Remote can be programmed for other garage door openers, repeat the ...GARAGE DOOR IS READY TO USE! PROGRAM IMPORTANT: Your HomeLink® device will ONLY respond to your Intellicode remote when it's searching SET - Repeat as described in the HomeLink® instruction manual. 19 Press and release the same button on the remote (both LED's flash blue...
Owner's Manual - Page 12

... opener while the door is ready for 2 seconds. (The round LED turns blue and...Door opener will turn o . 5. Opener LEDs will automatically stop or start programming steps over. When blinking stops you must erase the old programming. Enter your current PIN, then press Program key . 2. When the blinking stops, you have forgotten your PIN. 3. The long LED will activate door...
Owner's Manual - Page 13

... Set button, round LED goes off and the long LED flashes purple. NOTE: The garage door opener will not activate the door opener. All remaining (or recovered) Remotes and wireless Keypads MUST BE reprogrammed as shown on the Powerhead and hold until both LEDs flash blue and then go OFF. Your opener will no longer recognize any signal received from...
Owner's Manual - Page 14

... questions, see your Genie® instructions for this Intellicode® 1 model of Genie® garage door openers .The default Intellicode® 2 setting must be changed to Intellicode® 1. (Follow these same... Remote turn ON). The light lens may need to GREEN for 10 seconds (both the RED and GREEN LEDs on your older Genie® door opener. 4 Optional Programming INTELLICODE&#...
Owner's Manual - Page 16

... of lighting feature. 6 Maintenance and Adjustments If you have your garage door Owner's Manual. After adjusting either the force or limit of severe injury or death. KEEP DOORS PROPERLY BALANCED. SAVE THESE INSTRUCTIONS WARNING • Garage door hardware (springs, cables, brackets, pulleys, etc.) are under extreme pressure and tension. • DO NOT attempt to the fully open...
Owner's Manual - Page 18

...BLUE Flashing USE CHART IN NEXT COLUMN BLUE BLUE LOCKS IN SETTING. Doors with this unit. SEE CHART IN NEXT COLUMN. Force Adjustment Action 1 Press and hold both BLUE FORCE Settings are pre programmed at the factory and "learned" during the Open... 7 Force Level 9 OFF Blue Purple Red Powerhead LEDs LONG LED ROUND LED Off BLUE BLUE Off BLUE BLUE Off PURPLE PURPLE Off PURPLE PURPLE...
Owner's Manual - Page 19

... Red LED LED LED LED LED LED Three Door Garage Single Garage Door • Determine which side of door components and tracks. However, travel speed for the opener can be adjusted. SET Then release. PROGRAM Both LEDs FLASH SET BLUE to a slower speed in opposite directions. NOTE: Depending on heavier sectional doors. Flashes BLUE 3 Times OFF Then the Current Speed setting...
Owner's Manual - Page 21

... Opener does NOT run closed . Door starts down , then STOPS and goes back up , but door does not move. See pages 6-7. • Be sure door, opener, and springs are properly set . See pages 10-11. Door starts down , then STOPS before it is flashing. • Check Safe-T-Beam® system for beam obstruction or misalignment of lenses. • Check garage door...
Owner's Manual - Page 22

..., see page 19. Door opener runs slow. • Check operating condition of Safe-T-Beam® pair and nearest other Safe-T-Beam® pair, see page 10. Remove obstruction. DO NOT unplug unit. POWERHEAD LEDS Powerhead LED Round LED Long LED OFF OFF ON/RED/ STEADY ON/RED/ FLASHING ON/BLUE/ FLASHING ON/PURPLE/ FLASHING ON/RED/ STEADY...
Owner's Manual - Page 23

... below identified, SilentMax® 1000/1200, CB 1000/1200, IntelliG® 1000/1200, PowerMax® 1200/1500, SC 1200/1500, TriloG™ 1200/1500, PowerLift® 900, or GPower™ 900 garage door openers, ("Product"), ... or other similar indirect financial loss Some states do not allow limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply to...
Owner's Manual - Page 24

... Remote (Works with Revolution Series 1500, 1200 and 1000 Models) • Sleek and compact design • Beeps and flashes green when garage door closes. Gives warning tone and flashes red when garage door does not close ? can open door without remote • Lighted keypad with flip-up cover • Controls up to 3 openers • Large, easy to find buttons for Leading...

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