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Genie SilentMax 1000 Support Question

Genie SilentMax 1000 Support Question

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Question posted by jbentley on January 12th, 2020

Genie Silentmax 1000 Is Dead

Friday night we had a brief power outage. My Genie garage door unit is dead. The plug outlet has power, plug a light into it, but not the Genie. Is there a fuse or reset button

Current Answers

Answer #1: Posted by waelsaidani1 on January 22nd, 2020 2:42 PM
waelsaidani1

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Please fill out this technical issue form, a representaive will get back to you: https://store.geniecompany.com/pages/contact-us

Related Genie SilentMax 1000 Manual Pages

Owner's Manual - Page 1

... questions? For use only with a one piece overhead garage doors. Car2U is a registered trademark of injury to persons or damage to property - GARAGE DOOR OPENER MODELS PowerMax® 1200/1500, SC 1200/1500, TriloGTM 1200/1500, PowerLift® 900, GPowerTM 900, SilentMax® 1000/1200, CB 1000/1200, IntelliG® 1000/1200 SCREW/BELT/CHAIN DRIVES OPERATION & MAINTENANCE MANUAL...
Owner's Manual - Page 2

... is made that they comply with all United States and Canadian legal requirements as of the date of Powerhead Controls 5 Travel Limits Closing Garage Door (DOWN Limits 6 Opening Garage Door (UP Limits 7 Wall Console Overview 8 Series III Wall Consoles with Black Buttons... 8 Series II Wall Consoles with White Buttons.... 8 Force and Speed Control 9 Contact Reverse Test...
Owner's Manual - Page 3

... grounded. tion, call The Genie® Company or your local Genie® Factory Authorized Dealer. ...button: A) Within sight of 5 feet so small children cannot reach it. Install the emergency release tag on, or next to the door before removing opener cover. 1 Safety Information OVERVIEW OF POTENTIAL HAZARDS READ THIS SAFETY INFORMATION CONVENTIONS USED IN THESE INSTRUCTIONS Garage doors...
Owner's Manual - Page 4

... " button on page 11. Turns ON when door is detected for maximum safety. Lights automatically turn OFF after 4 minutes of door. Lights will not allow manual opening and closing of no effect on the STBs provide a self-diagnostic code if an operational problem exists. Wall Console Operates door opener from inside garage. Refer to download a PDF file. Contact your Genie...
Owner's Manual - Page 5

... once the Required Programming section has been successfully completed. Door Speed Program (Factory Set) - Powerhead: There are 3 programming buttons and 2 LED lights on the powerhead. The LED lights indicate status or a function change by illuminating ON, OFF, or ON FLASHING in the garage door opening and closing your garage door. Remote Programming synchronizes your remote control devices...
Owner's Manual - Page 6

... Limits) 1 Lift the door open by hand until garage door is ON. PROGRAM SET + HOLD 1 2 1 2 Press and hold the down arrow button (-) and the long LED will begin flashing. PROGRAM SET + NOTE: If shuttle/bullet has NOT been engaged to property. • DO NOT operate this unit from wall console before LIMITS are set. See page...
Owner's Manual - Page 7

... (closed is programmed. PROGRAM PROGRAM SET - SET HOLD 2 seconds 7 Release up arrow button (+) until the long LED light comes on blue (round LED remains off). BOTH DOOR LIMITS ARE NOW PROGRAMMED. 7 7/13/12 10 17 AM PROGRAM SET - PROGRAM SET - HOLD Opening Garage Door (Up Limits) NOTE: Beginning with powerhead. PROGRAM PROGRAM - + ET G999-393 Manual...
Owner's Manual - Page 8

... indicator light is OFF. Independent Light Control Button Use this button to work normally. Independent Light Control Button Controls door opener lights from inside garage. To powerhead Sure-Lock™ Button - LOCK disables controls after door is completely closed . MODEL AC SR3 FCC ID: B8Q AC SR3 IC: 2 33A-CS 1D THE GENIE COMPANY Residential Door Operator...
Owner's Manual - Page 9

... reverse direction to fully open and close your garage door using the Wall Console Open/Close button. 13 Close the garage door using the Open/Close button on the powerhead will clear the lights. For further help, refer to improperly set DOWN limits. When the door contacts the board, it is closing tight to open and close the garage door for the first...
Owner's Manual - Page 11

... will ONLY respond to Genie mode. G999-393 Manual-ScrewBeltChain-EN indd 11 11 7/13/12 10 17 AM To program the same Remote for three door openers. 3 Required Programming 18 Press and release the same button on the remote (the door should open or close). Each Remote can be programmed for other garage door openers, repeat the steps...
Owner's Manual - Page 12

... LED turns blue and then goes o . Programming Locate Your Opener's Programming Buttons and LED Opener 4. Opener LEDs will activate door until the LED starts to Opener PROGRAM - + HOLD 2 seconds PROGRAM SET - + PROGRAM ...any single button will stay on the Powerhead indicates an error. Note: For multiple doors, see the full instructions packed with the keypad. Resetting PIN ...
Owner's Manual - Page 13

... from the Powerhead memory will not activate the door opener. PROGRAM - + 3 Press up arrow button (+) and down arrow button (-) simultaneously on the Powerhead and hold 2 seconds, round LED comes ON. NOTE: The garage door opener will not activate the door opener. 4 Optional Programming Clearing Memory FOR Remotes 1 Press the Program Set button on the Powerhead and hold until both LEDs...
Owner's Manual - Page 14

... of Genie® garage door openers .The default Intellicode® 2 setting must be opened . This button is preset to GREEN for 10 seconds (both the RED and GREEN LEDs on the Opener turns OFF). 14 Press and hold the button for operation with 10 or higher, the Learn Code Button and Indicator LED are located near the antenna. The light...
Owner's Manual - Page 16

... powerhead - Check for signal interference from door to contact customer service at: 1-800-35-GENIE or visit www.geniecompany.com Important Safety Instructions WARNING TO REDUCE THE RISK OF SEVERE injury or death, READ AND FOLLOW ALL INSTRUCTIONS. 1. Test opener monthly. SAVE THESE INSTRUCTIONS WARNING • Garage door hardware (springs, cables, brackets, pulleys, etc.) are...
Owner's Manual - Page 19

...Door Garage Single Garage Door • Determine which side of door components and tracks. Note: PowerLift® 900, GPower™ 900 openers DO NOT have the option to minimize wear on adjacent doors ... creates interference with this unit. NOTE: Depending on the criteria mentioned above , you may not have speed adjustments. Sun Red Green LED LED One Door Garage 19 G999-393 Manual...
Owner's Manual - Page 20

... wiring diagram. This wiring diagram is for reference only. Disconnect power from opener prior to removing cover. WARNING OPENING COVER MAY CAUSE ELECTRIC SHOCK. POWER CORD CONNECTOR WHITE PRINTED CIRCUIT BOARD BLACK GREEN CHOKE * WHITE WHITE BLACK BLACK 76 5432 1 CHAIN MOTOR BLACK RED SCREW DRIVE MOTOR RED BLACK 1234 ...
Owner's Manual - Page 21

... or download poster from wall console. • Check power source. - See page 8. •  WARNING: If you suspect a problem with the garage door hardware or springs, contact The Genie Company at 1-800-35GENIE. Erase all remotes. • Replace remote battery with button push - See page 17. • Reposition door opener antenna. • Remote LED does not come ON...
Owner's Manual - Page 22

... alignment of door. Check power supply. Contact a trained door system technician. Program remote, see page 10. No response from unit. Remote NOT programmed. Door component failure detected. Remove obstruction. WHAT TO DO • Be sure all door fasteners are tight. • Be sure garage door is in good repair, properly lubricated and balanced. • Be sure opener is lowest...
Owner's Manual - Page 23

...CORE UNIT ...SilentMax® 1000/1200, CB 1000/1200, IntelliG® 1000/1200 LIMITED WARRANTY GMI Holdings, Inc d/b/a The Genie Company ("Seller") warrants to the original purchaser of the below identified, SilentMax® 1000/1200, CB 1000/1200, IntelliG® 1000/1200, PowerMax® 1200/1500, SC 1200/1500, TriloG™ 1200/1500, PowerLift® 900, or GPower™ 900 garage door openers...
Owner's Manual - Page 24

can open door without remote • Lighted keypad with style Convenience, Security All in addition to door - Also available at your garage door close properly • Network Adapter required Easy operation at Home Improvement outlets and other remotes or wall buttons Check out NEW ACCESSORIES and PRODUCTS; G999-393 Manual-ScrewBeltChain-EN indd 24 ™ 7/13/12 10 17...

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