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Question posted by ericsylvia on June 18th, 2014

The Door Is Locked The Unit Will Not Wash, Spin Or Drain - Can I Unlock The Door

Unit is 'stuck' will not do anything - need to unlock door at least - would like to reset the machine - unplugging it does not reset

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Answer #1: Posted by Odin on June 18th, 2014 7:00 AM

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Odin

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See http://www.repairclinic.com/RepairHelp/Washing-Machine-Repair/11-3--V1BESDg4MDBKV1c=/GE-Washing-Machine-Troubleshooting. The last two links (above the mintenance tips) may apply to your situation.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Related GE WPDH8800JWW Manual Pages

Owners Manual - Page 2

...and chemicals. Since the gas is necessary if this washer are not meant to run for several minutes. I Do not leave the washer door open door could cause permanent damage and invalidate the warranty. ... the risk of fire or explosion, electric shock, or to the hot water system. YOUR LAUNDRY AREA I Install or store where it is used . Do not allow any appliance. Follow...

Owners Manual - Page 3

... I The laundry process can ...unplug this time. Safety Instructions Operating Instructions Installation Instructions ge.com WHEN USING THE WASHER I Never reach into washer while it is damaged, malfunctioning, partially before attempting any part of up to 2 hours, if the washer wash water. Do not use or place these substances to force the door open when locked (LOCKED...

Owners Manual - Page 4

...washer into standby mode. Quick Start If the screen is active, press to "wake up " the display. 1 Press the POWER button. 2 Select a wash cycle. (Defaults are set for each wash...before pressing START/PAUSE. If you selected a wash cycle other than SPECIALTY CYCLE, press the ... Instructions About the washer control panel. WARNING! To reduce the risk of the washer. See Control settings...

Owners Manual - Page 5

... DELICATES For lingerie and special-care fabrics with light soils. DRAIN & SPIN Drain and spin at any time. WRINKLE FREE For Easy Care and permanent ...wash setting with the loads. Cycle time is approximately 30 minutes, depending on the garment label. SPECIALTY CYCLES For unique garments that are needed in the Specialty Cycle, use a detergent suitable for specific types of machine...

Owners Manual - Page 6

... fabrics. 5 Wash Temp Adjust to washer): This will pause the washer and unlock the door. The washer will display, "TRANSFERRING CYCLE INFORMATION TO THE DRYER" and the dryer will drain first, then unlock the door when it is paused. End-of the cycles. Water Hardness (Only appears when SMART DISPENSER Pedestal Accessory is running a cycle. To change the SPIN SPEED...

Owners Manual - Page 7

... M (up and down , the machine will light up to find the desired delay time; you can lock or unlock the controls To unlock the washer controls, after you forget to fully close the door and press START again in order to indicate the lock/unlock status. hold any selections from soiled loads. You can lock the controls to delay the...

Owners Manual - Page 8

Check the wash instructions on your load. Press the ENTER button to find the desired stain category. For optimum stain removal, ... Urine/Feces Mouthwash Vomit SCHOOL/OFFICE/HOME Adhesive Tape Ballpoint Ink Glue (white common) Pencil Mark Correction Fluid LAUNDRY Dingy White Socks Collar/Cuff Soil Dye Transfer Fabric Softener Yellowing OIL/GREASE/WAX Motor Oil/Lube Ointment/Salve Candle...

Owners Manual - Page 9

... Instructions Operating Instructions 14 SMART DISPENSE™ (optional accessory) If you have purchased the PROFILE SMART DISPENSE System, refer to ge.com or contact your unit does not have bulk-dispensing capability. To purchase the PROFILE SMART DISPENSE System, go online to the Owner's Manual that your local retailer. If you have not...

Owners Manual - Page 10

... NOTE: Liquid detergent will drain into the center compartment labeled... in the detergent compartment in this front-load washer. I Detergent usage may need to be adjusted for water temperature, water...load. After adding laundry products, slowly close the dispenser drawer. I Only use High-Efficiency (HE) bleach in a specific position according to the front left on the wash load...

Owners Manual - Page 11

... uses less water, making dye transfer more than half the total wash load. Add items, close the door and press START/PAUSE to unlock the door after the washer has started, press added items. Do not wash garments containing START/PAUSE and wait until the door is locked. This may take up to 30 seconds to restart. I Combine large...

Owners Manual - Page 12

...the drain. Wipe with 1 cup of the dispenser (no clothes) using the BASKET CLEAN CYCLE (found in front of the front-load washer, ...door and towels on the door, open the access door. 2. Installation Instructions Consumer Support Troubleshooting Tips Cleaning the Door Gasket Open the washer door. While holding down the door gasket, inspect the interior gasket by pulling it down the door...

Owners Manual - Page 13

...'s care label when laundering. Lock tab is visible only after drawer has been pulled out I Return inserts to the proper compartments. Remove all residue from the bleach and fabric softener compartments and the detergent insert. I Remove the insert from the upper and lower parts of accumulated laundry products. Rinse the inserts and...

Owners Manual - Page 14

... There is a divider that allows you store laundry detergent and fabric softener to store liquid laundry detergent out of this dispense system. Included with the Profile SMART DISPENSE System for installation 14 instructions. WASH LABELS Machine wash cycle Normal Permanent Press/ wrinkle resistant Gentle/ delicate Hand wash Do not wash Do not wring Water temperature Hot (50°...

Owners Manual - Page 16

... a hard surface with curtains or drapes. 3. NOTE: If floor is in contact with a maximum slope of door ROUGH-IN DIMENSIONS FRONT 27.0" (68.6 cm) SIDE 32.1" (81.5 cm) 39.2"* (99.5 cm) 39.2"* (99.5 cm) *NOTE: With Washer Legs: 40.5" (102.5 cm) (0.75" adjustability) With Pedestal: 53.75" (136.6 cm) (0.75" adjustability) Stacked: 82...

Owners Manual - Page 19

...lock nuts on each leg up or down to help move the washer to prevent excessive vibration. If the floor is not level or is installed under a counter, the washer should not be helpful to spray window cleaner on top of the water valve. Carefully move your washer into a drain...the washer and snug with pliers. Damaged legs can use the dispenser drawer or door to lever the washer into...

Owners Manual - Page 20

... in a laundry tub or standpipe and secure it with the cable tie provided in the United States by calling 800.GE.CARES. Before starting the washer, check to the end of this Owner's Manual. Installation Instructions INSTALLING THE WASHER (cont.) 7. NOTE: If the drain hose is properly tied up. ❏ There are needed for your washer does...

Owners Manual - Page 21

... you call for service. Installation Instructions Problem Not spinning or agitating Leaking water Not draining Not spinning Possible Cause Drain hose is kinked or improperly connected Household drain may need to 2 hours (if washer has not been manually turned off). • Make sure door is opened. You may be clogged Load is out of up to call a plumber. •...

Owners Manual - Page 22

...To check machine, run drain & spin or rinse & spin. • Increase load size if washing small load containing heavy and light items. • Straighten drain hose and make sure washer is an air gap between hose and drain. • Clean Pump Filter - Consumer Support Troubleshooting Tips drain hose pushed too far down the drain Washer pump filter may be clogged Washer is unplugged Water...

Owners Manual - Page 23

...recommended quality of HE detergent • Leave the door slightly open for the water to clean the screens in the machine. If fabric label states wash separately, unstable dyes may occur due to correct...odor inside your washer so clothes have enough room to move freely. • Match Cycle selection to the type of fabric you are washing (especially for easy care loads). • Wash in warm or...

Owners Manual - Page 80

...to service their homes (VISA, MasterCard and Discover cards are not satisfied with your door. E1C 9M3 Extended Warranties In the U.S.: ge.com Purchase a GE extended warranty ...packing material. Consumer Support. GE Appliances Website In the U.S.: ge.com Have a question or need to qualified service personnel. Try the GE Appliances Website any day of physical and mental abilities...