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Frigidaire FPEC3685KS Support Question

Frigidaire FPEC3685KS Support Question

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Question posted by gelliso on February 17th, 2013

Error Code E0 21 On My Fridgidaire Cook Top Fpec3685ks.

After using my Fridgidaire cook top all day I suddenly got an error message E0 on two of the lights and 21 on two others. I tried turning off the breaker and turning it back on. This did not fix it. Can anyone help? The unit is less that a year old and I do not have the money to replace or pay someone to repair. I have looked all over the internet looking for information but cannot find anything.

Current Answers

Answer #1: Posted by OnlineOutreachSpecialist on February 19th, 2013 2:38 PM
This answer was accepted by the poster of the original question.
OnlineOutreachSpecialist

Member since:
March 30th, 2011

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Hello gelliso – Typically E0 and 21 indicates that the unit has detected a failure switch error code which only a certified technician can repair. If the unit is less than a year old, I personally recommend contacting the manufacturer directly to see who in your area can properly assist you with the repairs.


Online Outreach Specialist

Related Frigidaire FPEC3685KS Manual Pages

Complete Owner's Guide (English) - Page 1

A TABLE OF CONTENTS Welcome & Congratulations 2 Care & Cleaning (Cleaning Chart 11 Important Safety Instructions 3 Care & Cleaning 12 Setting Surface Controls 5 Before You Call 13 Surface Cooking 10 Major Appliance Warranty 14 www.frigidaire.com USA 1-800-944-9044 www.frigidaire.ca Canada 1-800-265-8352 All about the Use &Care of your Cooktop 318203624 (January 2009) Rev.
Complete Owner's Guide (English) - Page 3

...Use Water or Flour on Grease Fires. Flammable materials should not be worn while using the appliance. Flammable materials may explode and result in accordance with the National Electrical Code...electrical power to the appliance at the circuit breaker ...cooktop to cause burns. Install only per installation instructions provided in the manuals. Fat or grease may become too hot. • Use...
Complete Owner's Guide (English) - Page 4

... or cloth is not turned off the cooktop. When flaming food under the hood, turn off and the power resumes, the cooktop will not operate and an error message will expose a portion of the surface heating unit to line any part of clothing. This could cause glass to hood manufacturer's instructions for cooktop use of protective liners or...
Complete Owner's Guide (English) - Page 5

... cookware, the number of surface elements in use and their settings are all factors that will affect the amount of heat that will allow residual heat to form Bridge element. 36" cooktop 5 Cooktop Appearance About the Radiant Surface Elements The element temperature rises gradually and evenly. For efficient cooking, turn off the element several minutes before...
Complete Owner's Guide (English) - Page 6

... control can occur if the cookware is too small for the type of the cooktop and displays the message "HE" (hot element) warning when the cooktop is not flat. Surface cooking settings Use the chart to determine the correct setting for use. lowest Simmer setting) for Surface Element Setting Type of food you are preparing. Recommended...
Complete Owner's Guide (English) - Page 7

... surface "Element On" indicator lights will turn the surface control knob in use. A quick glance at each setting. HE (Hot Element) message will glow when one or more elements are turned on even though the controls are turned off . To Operate the Single Radiant Surface Elements 1. Place correctly sized cookware on cooktop when it is typical only...
Complete Owner's Guide (English) - Page 8

... or more elements are typical only. To Operate the Dual Surface Element 1. Start most cooking operations on a higher setting and then turn on even though the controls are used to OFF before the indicator light has turned OFF. Push in and turn the surface control knob to indicate which coil of the dual radiant element will...
Complete Owner's Guide (English) - Page 9

... more elements are turned off.  NOTE See Recommended Setting for larger or rectangular shaped cookware. 3. Because these indicator lights when cooking is finished is an easy check to be used to OFF before removing the cookware. A quick glance at each setting. Setting surface controls Operating the Bridge Surface Radiant Element The cooktop is too...
Complete Owner's Guide (English) - Page 11

... not removed prior to the appliance. Regular cleanings now will make cleaning easier when soiled from cooking. Leave on the glass to Clean For general cleaning, use . they may occur during heating that are turned OFF and the cooktop is essential to rinse the cleaners from the cloth before wiping the panel; Do not...
Complete Owner's Guide (English) - Page 12

... blade scraper or a metal spatula with stainless steel exterior parts. After turning the surface elements OFF, use cleaning products that have been specifically designed for Aluminum Foil and Aluminum Cooking Utensils • Aluminum foil Use of stainless parts. Allow the cooktop to cool, and use dirty sponges, cloths or paper towels, as they can leave soil...
Complete Owner's Guide (English) - Page 13

.... Food not heating evenly. Small scratches do not affect cooking and will vary slightly. Sliding or scraping of discoloration on . Brown streaks and specks on ceramic glass cooktop surface. Use recommended cleaners and cleaning method. Check/reset breaker or replace fuse. Power outage. Call local electric company. Surface element does not heat. Incorrect control setting...
Installation Instructions (All Languages) - Page 1

...) min. WARNING FOR YOUR SAFETY: Do not store or use gasoline or other appliance. ELECTRIC COOKTOP INSTALLATION INSTRUCTIONS U.S.A. for protected surface Figure 1 - 30" Model shown only Model 30'' Ceramic Model 36'' Ceramic Model A. Canada Cooktop Dimensions IMPORTANT INSTALLATION‑INFORMATION • All electric cooktops run off a single phase, three-wire or four-wire...
Installation Instructions (All Languages) - Page 2

... Edge of the cooktop or contain flammable materials. Clearance Between the Top of the Cooking Platform and the Bottom of Unit). 2 1/2" (6.4 cm) Min. From Edge of Cooktop to Nearest Combustible .... Model 30'' Ceramic Glass 36'' Ceramic Glass J 7 ½'' (19.1 cm) 7 ½'' (19.1 cm) K 2'' (5.1 cm) 2'' (5.1 cm) Figure 2 - ELECTRIC COOKTOP INSTALLATION INSTRUCTIONS Overhead Cabinet Should ...
Installation Instructions (All Languages) - Page 3

...Unpacking Instructions Figure 3 1. When ordering parts for the local electrical inspector's use may result in accordance with as much slack as shown in Figure 2 with the National Electrical Code ANSI/NFPA No. 70- ELECTRIC COOKTOP INSTALLATION INSTRUCTIONS Important Notes to the junction box. Read all governing codes and local ordinances. 1. NOTE: Wire sizes and connections must...
Installation Instructions (All Languages) - Page 4

ELECTRIC COOKTOP INSTALLATION INSTRUCTIONS Electrical connection It is the responsibility and obligation of electrical shock (Failure to heed this warning may result in electrocution or other and use only connectors that the electrical installation is adequate and is in a new branch circuit installation (1996 NEC), mobile home, recreational vehicle, or where local codes do not permit ...
Installation Instructions (All Languages) - Page 5

... CSA Standard C22.1, Canadian Electrical Code, Part 1 (see Figure 6). 6 Nylon spacers LC Position brackets on your cooktop, always be removable for operation. ELECTRIC COOKTOP INSTALLATION INSTRUCTIONS Cooktop Installation 1. CAUTION Do not touch cooktop glass or elements. NOTE: Do not use caulking compound; The cooktop must be centered to the Use and Care Guide for service...
Installation Instructions (All Languages) - Page 6

... of approved cooktop models See Note 1 36" Min. (91.4 cm) Min. 208/240 Volt junction box for Cooktop Cabinet side filler panels are listed by 1" (2.5cm) Use 3/4" (1.9 cm... INSTALLATION OF A SINGLE ELECTRIC BUILT-IN OVEN WITH AN ELECTRIC COOKTOP MOUNTED ABOVE 6 WIDTH G. ELECTRIC COOKTOP INSTALLATION INSTRUCTIONS For typical under counter installation of an electric built-in oven see the...
Product Specifications Sheet (English) - Page 1

...Cooktop FPEC3685K S 36" Electric More Easy-To-Use Features Smoothtop Ceramic Glass Cooking Surface 6" Element ( 1,200W ) Hot-Surface Indicators Overall Exterior Dimensions Height 3-1/2" Width 36-3/4" Depth 21-1/2" Available in: Stainless (S) Signature Features PowerPlus™ Boil Boil water fast with our 3,100-watt element. Pro-Select™ Controls Precise control at your cooking...
Product Specifications Sheet (English) - Page 2

... C - Height 35-5/8" min. 20-1/4" min. 36-1/8" max. 20-1/2" max. 6" min. Cabinet Opening Width Power Supply Connection Location 36" min. Specifications subject to Product Installation Guide on web for detailed instructions. Height 36-3/4" 21-1/2" 3-1/2" Product Cutout Dimensions D - Drop-In Cooktop FPEC3685K S 36" Electric Overall Product Dimensions A - Refer to change...
Product Specifications Sheet (English) - Page 3

...Volt, 60 Hertz AC only electrical supply with toe plate. • Base must be level and cabinet front must be used beneath any approved Frigidaire® Electric Cooktop. Note: For planning ... For detailed electrical requirements, refer to model-specific product page and installation guide on web. • Always consult local and national electric codes. • Minimum 21" clearance for...

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