Epson Stylus Pro 9700 Support Question
Epson Stylus Pro 9700 Support Question
Find answers below for this question about Epson Stylus Pro 9700.Need a Epson Stylus Pro 9700 manual? We have 3 online manuals for this item!
Question posted by zahidm55 on August 8th, 2015
Error 'ink Cartridge Error Replace Cartridge' After Cleaning The Prinhead
After I have removed the head and clean it with a head cleaning solution. I have already done it 2 or 3 times before and had no issues but this time I am getting this error message 'INK CARTRIDGE ERROR REPLACE CARTRIDGE' with all the cartridges flashing on the front panel. If I remove any one cartridge and turn the printer on it recognize all the other cartridges apart from the one I have removed and ask me to installed the missing cartridge. After installing the removed cartridge I get the same error again.
Current Answers
Answer #1: Posted by Odin on August 8th, 2015 6:56 AM
Odin
Member since:
April 10th, 2010 Points: 41,236,690
Member since:
April 10th, 2010 Points: 41,236,690
Sorry for your problems. See http://forum.luminous-landscape.com/index.php?topic=56240.0;wap2, and read especially the solution by davidh202. Good luck!
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
Related Epson Stylus Pro 9700 Manual Pages
Quick Reference Guide - Page 8
... have the wrong cartridge. Checking Ink Levels and Replacing Ink Cartridges (continued)
5 Make sure the replacement cartridge is highlighted.
2 Press again. Replacing Printer Parts
Replacing the Paper Cutter
If you notice that the paper isn't cut cleanly, you may need to replace the cutter (part # C12C815331).
1 Press the Menu button on after installing the cartridge, try removing and then...
Quick Reference Guide - Page 9
..., you have the Pro 9700, check the LCD to
determine which tank needs to finish the replacement procedure. You need to replace the maintenance tank (part # C12C890501) when the LCD panel instructs you to do so.
1 If you can switch the tanks.
2 Turn off the printer.
8 Tighten the screw using a cross-head screwdriver.
3 Pull out...
User's Guide - Page 8
... Panel . . 154 Automatically Checking and Cleaning the Print Head 154 Running Cleaning Cycles 155
Aligning the Print Head 156 Replacing Ink Cartridges 157 Changing the Date and Time 161 Using Maintenance Mode 161 Replacing the Paper Cutter 162
Removing the Old Cutter 162 Installing the New Cutter 164 Replacing the Maintenance Tank 166 Cleaning the Printer 168 Transporting or Storing the...
User's Guide - Page 11
... to get the most out of procedures for setting up and using your printer.
It also tells you use and printer maintenance-loading paper, replacing ink cartridges and other components, cleaning and aligning the print head, and using the printer's menu system. Notes contain important information about your printer, loading paper, using the Epson printer drivers, and replacing ink cartridges...
User's Guide - Page 12
...
Your Epson Stylus® Pro 7700/9700 offers these user-replaceable items:
Consumables and user-replaceable parts
Part Replacement maintenance tank (see page 166) Replacement paper cutter ... System (Pro 9700 only); sales) or www.epson.ca (Canadian sales).
12
see page 162) Roll media adapters (2) Replacement 44-inch Take-Up Reel Core (Pro 9700 only) Ink Cartridges
Part number...
User's Guide - Page 149
... following routine procedures: • Checking printer status • Checking and cleaning the print head • Aligning the print head • Replacing ink cartridges • Changing the date and time • Performing additional maintenance tasks • Replacing the paper cutter blade • Replacing the maintenance tank • Cleaning the printer • Transporting or storing the...
User's Guide - Page 150
Note: You can replace the ink cartridges, cutter blade, and maintenance tank yourself.
Press d to start printing. Press OK to select STATUS SHEET, then press r.
5. The percentage of prints, press d to select TOTAL PRINTS, then press r. The percentage remaining for instructions. When done, press the l button. • To check the total number of ink left...
User's Guide - Page 155
The cartridges need to replace a low cartridge to clear the nozzles. Maintaining and Transporting the Printer | 155
Caution: Don't run a cleaning cycle while thick media is recommended if you are running large print jobs unattended. • OFF-The printer will not perform automatic nozzle checks and cleaning cycles.
4. This process uses a very small amount of ink, so it is...
User's Guide - Page 158
... T636800
You can install any combination of ink remains in printer damage. sales) or www.epson.ca (Canadian sales). To prevent ink reporting errors, never replace the ink cartridges with Vivid Magenta ink cartridges:
Slot no. The use genuine Epson cartridges and do not refill them.
When the red B Ink Check light is flashing and INK LOW appears on the LCD display...
User's Guide - Page 170
... to prepare the printer for example, in the same building), you can purchase replacement packaging from getting inside.
9.
Remove the following parts: • Power cord and interface cables • Paper basket • All paper or other media • Optional Auto Take-Up Reel (if installed)
3. If the outer case is dirty, clean it on the...
User's Guide - Page 177
... | 177
Message
CLEANING ERROR AUTOMATIC HEAD CLEANING FAILED RETRY? CONTINUE CLEANING? YES (RECOMMENDED) NO
COMMAND ERROR CHECK DRIVER SETTINGS
CUTTER UNIT NEARING END OF SERVICE LIFE. RECOMMEND REPLACING THE CUTTER UNIT
FRONT COVER OPEN
CLOSE FRONT COVER
F/W INSTALL ERROR
UPDATE FAILED RESTART THE PRINTER
INK CARTRIDGE
INK LOW REPLACE INK CARTRIDGE
Explanation
Response
Head cleaning did...
User's Guide - Page 178
... is open. see page 157. NON-GENUINE CARTRIDGE MAY NOT PERFORM AT OPTIMUM.
If you have a bad Remove and reinstall the ink cartridge; Replace the ink cartridge with this printer.
Replace the cartridge(s) before cleaning; MAINTENANCE REQUEST
A printer part may be used with a genuine Epson ink cartridge. MAINTENANCE TANK ERROR
REPLACE THE LEFT SIDE MAINTENANCE TANK
The maintenance...
User's Guide - Page 179
... for head cleaning. see page 166. If necessary, cancel cleaning from the computer, then restart the printer. Select YES, then follow the instructions to clear the error, then try cleaning again. see page 157. NOT ENOUGH EMPTY SPACE
The maintenance tank is fully inserted.
see page 166. For the Pro 9700, note which tank needs replacement; If the error remains, replace...
User's Guide - Page 180
... OUT LOAD PAPER
Explanation There is not enough space in the printer driver and the control panel do not match.
Paper is not detected. PAPER SENSOR ERROR
The paper is not loaded correctly.
Remove the uncut paper. Press the button and remove the paper. Replace the roll.
Check the Paper Source or Paper Size settings...
User's Guide - Page 183
... Solution
◗ Check the ink indicators and light to see page 156.
183 see if you are low on ink. (If you replace ink cartridges with the printer turned off, the ink ...'ve created a custom paper configuration, be accurate.) Replace ink cartridges if necessary, as described on page 157.
◗ Run a nozzle check and cleaning cycle. Try adjusting your paper. ◗ Use ... the print head;
User's Guide - Page 184
... check and cleaning cycle;
See page 108 for instructions.
◗ Align the print head, as described on page 156.
◗ Make sure the Media Type setting in the printer software is correct.
◗ If you replace ink cartridges with the printer turned off the High Speed setting. Colors are correct.
184 Solution
◗ Check the ink indicators and light...
User's Guide - Page 185
... a nozzle check and cleaning cycle (see page 152).
◗ You may need to standard (STD).
◗ The PLATEN GAP setting is too narrow. Use the menu system to change the setting to uninstall and reinstall the printer driver (see page 152).
◗ Check the ink indicators and light and replace ink cartridges if your paper. Wipe...
User's Guide - Page 215
... on responding to problems indicated by the printer lights. Control Panel Summary | 215
Lights
See "Checking Error Messages and Lights" on page 176 for print head cleaning Flashing: paper is jammed or not loaded straight
On: an ink cartridge is expended, not installed, or not compatible with the printer Flashing: an ink cartridge is nearly expended
On: paper is released...
User's Guide - Page 221
...Basket, paper
SP 7700, 27 to 33 SP 9700, 34 to 42 Blank pages, 188 Blurry ...125 Windows, 107
Cartridges, see Ink cartridges Checking printer status, 149 to 152 Cleaning
print head, 152 to 156, 162 printer, 168 Coarse Rendering...cleaning print head, 154 to 156 illustration, 19, 176, 213 ink levels, checking, 149 to 151,
157 to 158, 216 lights, 19, 176, 213 to 215 messages, 176 to 181 monitoring printer...
User's Guide - Page 222
... printer, 196 Help, Epson, 13 High Speed Copies setting, 108 High Speed setting
Mac OS X 10.4, 131 Mac OS X 10.6 & 10.5, 118 Windows, 89 Humidity requirements, 195
I
ICM setting, 93 Ink
icons, 216 light, 19, 176, 215 Ink cartridges checking status, 107, 149 to 152,
157 to 158 installing, 46 to 48 ordering, 158 replacing...
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