Can't Send Fax Why?

In order to get the printer working properly, you will need to remove and reinstall the Epson software. In order to do this properly, we recommend doing the following:

1. Click on the Apple Menu and select System Preference.
2. Select Print & Fax.
3. Select the printer and click the "-" icon at the bottom of the printer list. This will remove the printer from the list.
4. Close out of the Print & Fax window.
5. Open the Hard Drive and go to Library>Printers
6. After opening the Printers folder, look for the Epson folder.
7. Drag the Epson folder to the trash. NOTE: If you have any other Epson printers, you will need to reinstall the software for those printers.
8. Download the Epson software from the Epson site and install the software.
9. After installing click on the Apple Menu and select System Preference.
10. Click on Print & Fax.
11. Click on the "+" icon at the bottom of the list to add the printer.
12. Under the Default Browser section, you should see the Stylus Pro 3800 with the USB designation to the right of it. Highlight the printer.
13. At the bottom of the window you should see a section that says "Print Using". The information on this line should read SPro3800.
14. If the correct printer is being display click on Add.
15. Close out of the System Preferences and try a test print.