Dymo Rhino 5200 Industrial Label Printer Support Question
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Question posted by nicoguatlo on May 25th, 2015
How To Fix The Problem? Label Stall Detected Print Error In Rhino 5200
Requests for more information
Label stall detected on a rhino 5200 ? Everytime print button is hit!
Current Answers
Answer #1: Posted by TommyKervz on May 26th, 2015 3:04 AM
1. There is glue or dust on the cutter blade.
Every time a label is cut, residue from the label's glue remains on the cutter blade. This is a normal phenomenon when the Labelmaker is frequently used.
Solution:
It is therefore important to regularly clean the cutter blade in the cassette compartment with either:
the special brush delivered together with the labelmaker
or
a cotton bud and a soft solvent (e.g. alcohol).
2. Objects (e.g. a piece of tape,...) obstructing the cutter blade's normal operation.
Solution:
Take out the cassette and check that there are no objects in front of the cutter blade (e.g. a piece of tape,...) . Remove all strange objects from the cutter blade and push the cassette firmly back into the compartment in order to make sure it fits properly at the bottom of the cassette compartment.
If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.
WARNING: when cleaning the cutter blade or the cassette compartment, make sure the cutter blade is never touched with any metal object as this might reduce the sharpness of the blade.
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