Dell V515W Support Question
Dell V515W Support Question
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Question posted by blackqueen9412 on August 26th, 2012
I Keep Having This Error That Says There Is A Problem With The Printerhead
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Current Answers
Answer #1: Posted by RathishC on August 29th, 2012 5:43 AM
RathishC
Member since:
June 19th, 2012 Points: 2,516,090
Member since:
June 19th, 2012 Points: 2,516,090
Hi,
Please follow the below mentioned step, which may fix the issue:
- Open the cover to remove the Print head and Cartridge (if installed).
Note: Carrier will come to the center automatically with the error message as the cover is opened. - Remove the Cartridges and place on a table.
- Open print head latch and remove the print head.
- Close Printer Head latch, close cover, and confirm error message goes away from operator panel.
Ensure printer is connected by USB or wireless, and then check for latest level of firmware by clicking on the link below, which will take you to Dell support website:
dell.to/uIo3ef
Please enter the service tag of the printer and update the firmware on the computer.
If the issue still persists, please reset the printer to factory setting.
Follow the steps below to do the same:
Note: Resetting to factory default settings will delete all the printer settings you may have previously selected.
From the printer control panel, press the Button as shown in (Picture 2).- Press the arrow buttons to scroll to Defaults, and then press OK butoon( as shown in picture 1)
- Press the arrow buttons to scroll to Set Defaults, and then press OK button
- Press the arrow buttons to scroll to Use Factory, and then press OK button
- When prompted to set the initial settings of your printer, make your selections using the printer control panel buttons.
“Initial Setup Complete” appears on the display. Please follow the screen instruction on the printer, which may fix the issue.
You can refer the Dell Article 122270 on www.support.dell.com
dell.to/Rmimn1
Please check if this fixes the issue. For any further help please respond.
Thanks & Regards
Rathish C
#iworkfordell
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Related Dell V515W Manual Pages
User's Guide - Page 5
......115 Cleaning the scanner glass...115
Troubleshooting 116
Before you troubleshoot...116 Using the Service Center to solve printer problems 116 If Troubleshooting does not solve your problem 116 Setup troubleshooting...116 Jams and misfeeds troubleshooting...123 Print troubleshooting...125 Copy and scan troubleshooting...127 Fax troubleshooting...129 Memory card troubleshooting...135 Wireless...
User's Guide - Page 7
... INJURY: The area behind the duplex cover has protruding ribs as part of the printer, unplug the power cord from the wall outlet and disconnect all cables from the electrical... other replacement parts. Safety information
7 Do not place or use of such problems. Remove the power cord from the printer before inspecting it.
Do not pinch the power cord between objects such as ...
User's Guide - Page 8
... multiple computers,
thus conserving energy and other resources. If you do encounter any problems along the way, one sheet.
The Power Saver feature puts the printer in the Print Preview dialog or the printer
display (depending on one side of the paper (duplex) for 10 minutes.
• Select the lowest Power Saver timeout...
User's Guide - Page 9
..."Clean Printhead" and
"Deep Clean Printhead" features.
Initial setup instructions:
• Connecting the printer • Installing the printer software
Find it away. • Recycle paper from discarded print jobs. • Use recycled... looking for and maintaining the printer • Troubleshooting and solving problems
User's Guide The User's Guide is available on your prints.
User's Guide - Page 18
...of the previous mode. • Clear current settings or error messages, and return to default settings.
7 Keypad
In Copy mode or Photo mode: enter the number of inactivity or after the printer is turned off:
Copy menu
Scan menu Fax menu (... • Content Type
• Quality • Original Size
• Lighter/Darker • Quality
Using the printer control panel buttons and menus
18
User's Guide - Page 26
.... 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select Printer Home. 4 Choose your printer from the printer drop-down list. 5 From the Support tab, select Check for my software. 5 Click OK. Reinstalling the printer software
When you encountered problems while installing, or if your computer. For Macintosh users
1 From...
User's Guide - Page 43
... PictBridge port on the front of the printer. Printing
43 If the camera USB
selection is incorrect, then the camera is detected as a flash drive, or an error message will be displayed on the display:...device at a time. For more information, see the camera documentation.
• The printer reads only one end of data can occur.
3 If the PictBridge connection is successful, then the following ...
User's Guide - Page 77
... to fit a page. • Set the fax footer.
• Set your telephone line, then set the printer to receive faxes automatically or manually. Otherwise, such faxes are aborted.
• Enable error correction during transmission. • Set whether the printer scans the original document before dialing so that receiving fax machines
recognize.
If the...
User's Guide - Page 85
If you can I adjust the speaker volume on the printer? If you hear a dial tone, then the telephone line is working but the first wall jack is working .
Faxing
85 If you encounter problems sending and receiving faxes, then make sure that the dialing volume is properly connected to the telephone line.
If...
User's Guide - Page 87
... tone of the recipient, and then press . How do I view the fax history of the error.
1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Fax Setup, and then press... a fax job is unsuccessful, then the report also includes the cause of the printer? If the fax job is unsuccessful, then select On Error. 6 Press .
4 Press to scroll to Schedule Fax. 5 Press the arrow...
User's Guide - Page 89
... before it is turned on. Faxes lost due to power loss are faxes to power loss, then the printer automatically prints an error report the next time it prints the fax. 3 Block unidentified faxes (faxes without a Caller ID number).
b Press the arrow buttons to scroll to On, and ...
User's Guide - Page 107
... the access point and the printer. If you are using the installation software CD. If you think signal strength is a problem between the access point and the printer is interference from other wireless ..., the adapter software probably placed an icon in your access point (wireless router) and the printer, then try one or more likely it will not be able to communicate over a network is...
User's Guide - Page 116
... cartridges, and install new cartridges if necessary. • Use the Service Center to locate and solve the problem (Windows only). • Turn the printer off, wait about 10 seconds, and then turn the printer back on an error message dialog, click the For additional assistance, use one of these methods:
Method 1
If it appears...
User's Guide - Page 117
Note: Do not release and until Language Selection appears on the display, indicating that the printer has been reset.
3 Complete the initial printer setup. Printhead errors
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following :
Troubleshooting
117
CHANGE THE LANGUAGE USING A BUTTON COMBINATION (IF YOU...
User's Guide - Page 129
... page 132 • "Cannot run the fax software" on page 133 • "Fax error messages on the printer control panel" on page 134
For detailed descriptions of common terms and tasks, see the following checklist to solve most fax problems:
• Check the dial tone to the correct ports. • Make sure that...
User's Guide - Page 132
..." does not solve the problem, then try one number on the telephone line). • The printer picks up space in the printer is correct for your network. If the printer runs out of ink or...buttons to the printer memory before you can print it prints the fax. If the printer is sharing the telephone line with other devices. Resolve the error to free up on whether the printer is connected to...
User's Guide - Page 134
... Unrecoverable Fax Error Fax Modem Error Phone Line is connected to the incorrect jack on the back of the document that you are sending.
• Lower the fax quality. • Enable Auto Fax Conversion.
The receiving fax machine does not support the scan resolution of the machine.
encountered problems during transmission. The printer is...
User's Guide - Page 149
... Finder, navigate to help resolve
the problem.
• You may have already changed ; Troubleshooting
149 6 Press Enter. 7 If the printer responds, then you will see several ..., then change the settings of your printer. This ensures that your computer is displayed.
• Your computer might not be connected to wireless configuration errors. Running the wireless setup again can...
User's Guide - Page 169
... 100 sharing in Windows 100 printer control panel 11 using 16 printer does not print wireless 143 printer does not print wirelessly 144 printer does not respond 122 printer memory fax 89 printer printing blank pages 121 printer problems, basic solutions 116 printer software uninstalling 26 printer, setting as default 50 printhead 12 aligning 113 printhead error 117 printhead nozzles cleaning...
User's Guide - Page 171
... cannot send faxes 130
error messages, printer control panel 134
troubleshooting...printer printing blank pages 121 printhead error 117 software did not install 120 troubleshooting, wireless changing wireless settings after
installation (Mac) 94 changing wireless settings after
installation (Windows) 94 photos do not print from memory
card across wireless network 137 resolving communication problems...
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