Dell Precision 690 Support Question
Dell Precision 690 Support Question
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Question posted by jpsota on August 14th, 2011
Added 14 Gb Ram To Two Riser Cards And Having Problem
I bought a refurbished Dell Precision 690 and it had only 2 GB RAM in riser one. I bought two more 1 GB RAM (same as original) and installed them in riser two after getting error on ram test " correctable ECC error Riser 1 Dimm 2" after putting the ram first in riser one. Switched them to riser 2 position 1 and ram test ran well. Bought twelve more 1GB RAM (same brand) and installed them equally in both risers. I get error on ram test after failing the stress test " Correctable ECC error Riser 1 Dimm 3. I reseated all of the ram checking for dirt in the sockets and found a dirt ball in one socket that I got out with a Qtip and alcohol and blew dry with a can of compressed air. I still get the same error on ram test. What else could the problem be?
Current Answers
Related Dell Precision 690 Manual Pages
Quick Reference Guide - Page 7
... and files • Documentation for devices (such as memory, the hard drive, and the operating
premier.support.dell.com. The software
automatically detects your computer and operating system and installs the updates appropriate for your problem. 4 Follow the instructions on my computer configuration, product specifications, and
white papers
• Downloads - Find It Here...
Quick Reference Guide - Page 23
... memory fan connector (FAN_MEM)
31 white memory module connectors (DIMM_1-4) support memory modules or memory module risers
32 black memory module connectors (DIMM_5-8) support memory modules only when no memory riser cards are installed; otherwise these must be left empty
33 primary processor connector (CPU_0)
Quick Reference Guide
23 1 secondary processor connector (CPU_1) 2 front...
Quick Reference Guide - Page 29
... your computer: • If you added or removed a part before attempting to avoid injury; Seek assistance before the problem started, review the installation procedures
and ensure that the part is correctly installed. • If a peripheral device does not work, ensure that the device is properly connected. • If an error message appears on a regular basis. •...
Quick Reference Guide - Page 34
.../write failure ROM BIOS checksum failure Programmable interval timer failure DMA initialization failure DMA page register read/write failure Video Memory Test failure Memory not being properly identified or used Memory problem Slave DMA register failure Master DMA register failure Master interrupt mask register failure Slave interrupt mask register failure Interrupt vector...
Quick Reference Guide - Page 36
See "Advanced Features" in your User's Guide.
If the problem is still not resolved, contact Dell for technical assistance.
amber
A processor mismatch exists. riser card or memory riser card. up " the computer. If the problem is not resolved and you are
detected in a plug-in a reduced Use one of the appropriate methods to "wake
power or "sleep" state...
Quick Reference Guide - Page 40
... restart the computer.
• If you have identified a faulty module or reinstalled all modules without error.
• If available, install properly working memory of the same type into your computer.
• If the problem persists, contact Dell. Light Pattern
Problem Description No memory modules are compatible with your computer.
• Reinstall the memory modules and...
User Guide - Page 3
... (or 1-Gbps) network and the computer.
13 diagnostic lights (4)
Use these lights to help you troubleshoot problems with your computer.
10 microphone connector
Use the microphone connector to attach a personal computer microphone for any installed PCI, PCI-X, or PCI Express cards.
3 back panel connectors
NOTE: The center five connector slots support full-length...
User Guide - Page 7
...-8) support memory modules only when no memory riser cards are installed; otherwise these must be left empty
34 primary processor connector (CPU_0)
Cable Colors
Device Hard drive (with on the graphics riser. 13 main power connector 30 (POWEsR1)
NOTE: PCI-Express x8 card slot, wired as x4 (SLOT1_PCIE)
14 hard drive connector (HDD_3)
15 hard drive...
User Guide - Page 43
...graphics riser card), you will need additional parts that it ; Follow the procedures in degraded graphics performance. 14. CAUTION...Riser Card
NOTE: To upgrade to avoid injury; For information about the card cable connections, see Replacing the Computer Cover), reconnect the computer and devices to maneuver. See Contacting Dell. 1. Always lift correctly to or downgrade from Dell. 1 card...
User Guide - Page 79
..., patches, and software updates l Desktop System Software (DSS)- DSS is
necessary for correct operation of your region to reinstall...installing any
drivers. Dell Support Website -
Type a word or phrase that describes your operating system, use the customized Dell Premier Support website at premier.support.dell.com. See Reinstalling Windows XP.
After you reinstall your problem...
User Guide - Page 80
... FBDs) 8 512-MB or 1-, 2-, or 4-GB ECC 1 GB
NOTICE: Full-length heat spreaders (FLHS) are required for any memory in a memory riser and for 667 MHz DIMMs. 32 or 64 GB (with optional memory riser cards) F0000h
Intel 5000X 64 bits 36 bits 8 24 8-Mb Integrated network interface with users of Dell Precision™ products and the Linux
operating...
User Guide - Page 105
...
NOTICE: Ensure that you are sure to free it away from the card fan and the memory-riser support structure. Replacing the I /O panel to the I/O panel or you disconnect all cables originally attached to the chassis. Back to computer problems. 10. If a graphics riser card is in place, secured by pulling with the cable loop. Remove...
User Guide - Page 106
...Page
Memory
Dell Precision™ Workstation 690 User's Guide
Addressing Memory With 4-GB or Greater Configurations (32-bit Operating Systems Only) Fully Buffered DIMM (FBD) Memory Overview Memory Installation (Without Memory Riser Cards) Installing Memory Without Memory Riser Cards Removing Memory Without Memory Riser Cards Memory Installation (With Optional Memory Riser Cards) Installing Memory...
User Guide - Page 114
If you insert the module correctly, the securing clips snap into the cutouts at each end of each riser card with the crossbar in each system-board connector.
12. Align the notch on the bottom of each riser card with the crossbar in each system-board connector. 15. Align the notch on the bottom of the...
User Guide - Page 115
... static damage to step 14. 21. See your computer...Dell Diagnostics to lift, move, or tilt it has an approximate minimum weight of the procedures in this section, follow the safety instructions in order to secure the risers and to electrical outlets, and turn off and disconnect your computer and devices from their sockets. 22. Always lift correctly to reflect the newly installed...
User Guide - Page 118
...thumbscrews must be sufficiently tight in order to secure the risers and to memory riser cards 1 and 2. Tighten the thumbscrews until both riser cards snap into the computer. 18. NOTICE: To connect a...The memory shroud holds the (optional) memory risers in , the system will not shift when the computer is not plugged in place; Insert the riser cards into the connectors until the memory shroud ...
User Guide - Page 137
...3. l If available, install properly working memory of the same type into your computer is defective, repeat the process with reduced performance and reduced error-correction capability
5.
Memory modules are detected.
Diagnostic Light Codes During POST
The power light displays a solid green for each card. If the problem persists, contact Dell (see Contacting Dell). See Cards.
2. No...
User Guide - Page 150
... Problems
Dell Precision™ Workstation 690 User's Guide
Troubleshooting Tips Battery Problems Card Problems Card Fan Problems Drive Problems E-Mail, Modem, and Internet Problems IEEE 1394 Device Problems Keyboard Problems Lockups and Software Problems
Media Card Reader Problems Memory Problems Mouse Problems Network Problems Power Problems Printer Problems Serial or Parallel Device Problems...
User Guide - Page 151
...wait 10 to be replaced. 5. Test the drive - See Cleaning Your ...Card Fan Problems
CAUTION: Before you touch any of the system board IDE connectors, leave the drive controller card installed in the Product Information Guide. Fill out the Diagnostics Checklist as you have reinstalled all cards except the graphics card. See Cards. 3.
Run the Dell Diagnostics. Ensure that the card...
User Guide - Page 155
...tests run the software. If you are unable to get a response by pressing a key on the screen. If necessary, uninstall and then reinstall the program. Follow the instructions on your keyboard or moving your computer meets the minimum hardware requirements needed to run successfully, the error... changed. 4. Media Card Reader Problems
No drive letter is installed and configured properly. ...
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