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Dell OptiPlex 390 Support Question

Dell OptiPlex 390 Support Question

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Question posted by lisa51652 on July 18th, 2013

Desktop Blinking Battery Light

Computer froze and now tower has a blinking battery light after rebooting this morning

Requests for more information

Request from DELLAndrew on July 18th, 2013 7:53 AM
Hi lisa51652,

Good day and welcome to the forum!

Thanks for reaching out to us and am sorry to hear about the trouble. Are you encountering any error message? Can the system still boot up? Is there any beeping sound? Please do respond to this thread if further help is needed. Glad to assist.

Thanks and Regards,

DELL_Andrew F
Social Media and Community Professional 

Request from DELLAndrew on July 19th, 2013 8:47 AM
Hi lisa51652,

Doing a follow up. If further help is needed, just let me know and I'm glad to assist further. 

Thanks and Regards,

DELL_Andrew F
Social Media and Community Professional 

Current Answers

Answer #1: Posted by DreadPirateRoberts on July 25th, 2013 12:32 PM
DreadPirateRoberts

Member since:
November 19th, 2010

Points: 8,633,403
100
points
Blinking light indicates hardware failure. The post beeps should let you know exactly what the issue is. The best bet is to take it to a local pc tech.

Related Dell OptiPlex 390 Manual Pages

User Manual - Page 1

... And Back View Figure 1. Front And Back View Of Mini-Tower 1. optical drive 7. power button 2. diagnostic lights (4) 6. power-supply diagnostic light 11. power-supply diagnostic button 12. Mini-Tower - optical drive bay 3. headphone connector 4. optical drive eject button 8. Dell Optiplex 390 Setup And Features Information About Warnings WARNING: A WARNING indicates a potential...
User Manual - Page 2

...cable connector 12. back panel connectors 13. Front And Back View Of Desktop 1. USB 2.0 connectors (2) 5. security cable slot 11. power-supply diagnostic light 15. back panel connectors 14. optical drive 2. padlock ring 10. microphone connector 6. headphone connector 7. expansion card slots (4) Desktop - Front And Back View 15. 13. optical drive eject button 3. expansion...
User Manual - Page 3

Mini-Tower And Desktop - USB 2.0 connectors (6) 7. network connector 3. HDMI connector 8. VGA connector 9. network activity light 4. line-out connector 6. Back Panel View of Mini-Tower And Desktop 1. microphone connector 3 link integrity light 2. Back Panel Figure 3. line-in connector 5.
User Manual - Page 8

... test the health of computer: Power button light Blue light - Blinking blue light indicates that the computer is turned on . For more information on state; Memory Minimum memory Maximum memory 1 GB 8 GB Drives Externally accessible: 5.25 inch drive bays Internally accessible: 3.5 inch drive bays Mini-Tower two two Desktop one one Small Form Factor one (slimline...
User Manual - Page 9

...by using the power supply wattage rating. Power Coin-cell battery 3 V CR2032 lithium coin cell Voltage Mini-Tower 100 VAC to 240 VAC, 50 Hz to 60 Hz, 5.0 A Desktop 100 VAC to 240 VAC, 50 Hz to 60 ... dissipation is available only on non-EPA power supplies. Physical Height Width Depth Weight (Minimum) Mini-Tower Desktop Small Form Factor 360.00 mm 360.00 mm 290.00 mm (14.17 inches) (14....
Technical Guide - Page 1

DELL TM OPTIPLEX TM 390 TECHNICAL GUIDEBOOK- INSIDE THE OPTIPLEX 390
Technical Guide - Page 3

DELL™ OPTIPLEX390 TECHNICAL GUIDEBOOK -FINAL MINI TOWER COMPUTER (MT) VIEW 1 6 10 7 11 15 2 12 16 8 3 4 9 5 13 14 FRONT VIEW BACK VIEW 1 Power Button, Power Light 6 Optical Drive (optional) 2 Optical Drive Bay (optional) 7 Optical Drive Eject Button 3 Microphone Connector 8 USB 2.0 Connectors (2) 4 Headphone Connector 9 Drive Activity Light 10 Power Supply ...
Technical Guide - Page 4

DELL™ OPTIPLEX390 TECHNICAL GUIDEBOOK -FINAL MT System Board Components Number Name 1 Front IO connector (FRONTPANEL)) 2 Internal Speaker Connector (INT_SPKR) 3 System ...FAN_CPU) Memory Connector(DIMM1) P1 power Connector (ATX) Power Switch Connector (PWRSW1) Memory Connector(DIMM2) Battery Connector (BT1) Intrusion Switch Connector (Intruder) KB/MS COM Connector (KBMSCOM1) 4
Technical Guide - Page 5

...™ OPTIPLEX390 TECHNICAL GUIDEBOOK -FINAL DESKTOP COMPUTER (DT) VIEW 1 2 3 9 10 11 4 56 7 8 12 13 14 15 FRONT VIEW 1 Optical Drive BACK VIEW 5 Microphone Connector 9 Padlock Ring 13 Expansion Card Slots(4) 2 Optical Drive Eject Button 6 Headphone Connector 10 Security Cable Slot 3 Power Button, Power Light 4 USB Connectors (2) 7 Drive Activity Light 8 Diagnostic Lights...
Technical Guide - Page 6

DELL™ OPTIPLEX390 TECHNICAL GUIDEBOOK -FINAL DT System Board Components Number Name 1 Front IO connector (FRONTPANEL)) 2 Internal Speaker Connector (INT_SPKR) 3 System ...FAN_CPU) Memory Connector(DIMM1) P1 power Connector (ATX) Power Switch Connector (PWRSW1) Memory Connector(DIMM2) Battery Connector (BT1) Intrusion Switch Connector (Intruder) KB/MS COM Connector (KBMSCOM1) 6
Technical Guide - Page 7

DELL™ OPTIPLEX390 TECHNICAL GUIDEBOOK -FINAL SMALL FORM FACTOR COMPUTER (SFF) VIEW 1 2 3 9 10 11 12 13 4 56 7 8 14 15 FRONT VIEW 1 Optical Drive 5 Microphone Connector 2 Optical Drive Eject Button 6 Headphone Connector 3 Power Button, Power Light 4 USB 2.0 Connectors (2) 7 Diagnostic Lights (4) 8 Drive Activity Light BACK VIEW 9 Padlock Ring 10 Security Cable Slot 11...
Technical Guide - Page 9

DELL™ OPTIPLEX390 TECHNICAL GUIDEBOOK -FINAL MARKETING SYSTEM CONFIGURATIONS NOTE: Offerings may vary by country. OPERATING SYSTEM Windows 7® operating system Windows Vista® operating system Windows XP&#...
Technical Guide - Page 11

DELL™ OPTIPLEX390 TECHNICAL GUIDEBOOK -FINAL MEMORY NOTE: Memory modules should be less than 4GB. To fully utilize 4GB or more of matched memory size, speed, and technology. ...
Technical Guide - Page 12

.... PCIe x1: USB 3.0, Serial, Parallel/Serial, NIC, Wireless MT DT SFF PCIe x16 Slot 1 1 1 PCIe x1 Slot Serial ATA (SATA) connectors 3 3 1 4 4 2 12 DELL™ OPTIPLEX390 TECHNICAL GUIDEBOOK -FINAL HARD DRIVES MT Bays: 5.25-inch Optical Bay Supported (External) 2 Optical Drives Supported (maximum) 2 Hard Drive Bay Supported (Internal) 2 Hard Drives Supported...
Technical Guide - Page 13

... Optional FH card DT SFF 2 Front, 6 Rear Optional LP card 1 Rear Optional LP card 1 Rear 1 Rear 1 Front, 1 Rear 1 Rear 1 Front, 1 Rear 13 DELL™ OPTIPLEX390 TECHNICAL GUIDEBOOK -FINAL GRAPHICS/VIDEO CONTROLLER NOTE: MT supports full height (FH) cards and DT and SFF supports low profile (LP) cards. Intel HD Graphics...
Technical Guide - Page 14

... card AUDIO AND SPEAKERS Conexant CX20641 High Definition Audio Codec Internal Dell Business Audio Speaker Dell AX210 2.0 Desktop Speakers Dell AX510/AX510PA Flat Panel Soundbar Speakers Dell USB Entry Keyboard with optional palmrest Dell Multimedia Pro ... Optional MT DT SFF Optional Optional Optional Optional 14 DELL™ OPTIPLEX390 TECHNICAL GUIDEBOOK -FINAL COMMUNICATIONS -
Technical Guide - Page 19

... contact the manufacture to confirm the output type. 3.0v CMOS battery (Type and estimated battery life) Brand Type Voltage Composition JHT CR-2302L/ 3V Lithium...Wave. or Longer.820Hrs.or Longer after 12 months. 0℃±2℃. 850Hrs. DELL™ OPTIPLEX390 TECHNICAL GUIDEBOOK -FINAL POWER NOTE: These form factors utilize a more efficient Active Power Factor Correction ...
Technical Guide - Page 35

... information encompassing Environmental, Energy Consumption, Noise Emissions, Product Materials Information, Packaging, Batteries, and Recycling relevant to this product is installed in .) clearance from the back...a corner, on the webpage. 35 DELL™ OPTIPLEX390 TECHNICAL GUIDEBOOK -FINAL CHASSIS ENCLOSURE & VENTILATION REQUIREMENTS ENCLOSURE VENTILATION If your computer's performance, ...
Owners Manual - Page 85

... the computer: Power supply diagnostic light Blue light - Solid amber light when the computer does not start indicates a problem with the system board. Blinking amber light indicates a problem with the system board or power supply. Four lights located on state; The power cable must be connected to the hard drive. Blinking blue light indicates that the computer is...
Owners Manual - Page 86

... power supply voltage is calculated by pressing the test button. Power Mini-Tower Desktop Small Form Factor Coin-cell battery Wattage 265 W 250 W 240 W Maximum Heat Dissipation 1390 BTU/hr... A; 3 V CR2032 lithium coin cell NOTE: Heat dissipation is within specification, the self-test LED lights up , the power supply may be connected during this test. NOTE: You can test the health ...

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