Dell OptiPlex 360 Support Question
Dell OptiPlex 360 Support Question
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Question posted by yerohu on April 23rd, 2014
Where Is The Service Tag On A Dell Optiplex 360
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Related Dell OptiPlex 360 Manual Pages
Setup and Quick Reference Guide - Page 1
For more
information about your computer. Dell™ OptiPlex™ 360 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com. Models DCSM and DCNE
www.dell.com | support.dell.com
Setup and Quick Reference Guide - Page 2
Reproduction of this text: Dell, the DELL logo, OptiPlex, and DellConnect are trademarks of Dell Inc.
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that is intended for property damage, personal injury, or death.
Information in this document to refer to change without the written permission of Dell Inc.; Bluetooth is a registered trademark owned ...
Setup and Quick Reference Guide - Page 4
Desktop Computer 31
5 Troubleshooting Tips 37
Using the Hardware Troubleshooter 37
Tips 37 Power Problems 37 Memory Problems 39 Lockups and Software Problems 39 Dell Technical Update Service 41 Dell Support Utility 41 Dell Diagnostics 41
6 Reinstalling Software 43
Drivers 43 Identifying Drivers 43 Reinstalling Drivers and Utilities 43
Restoring Your Operating System 45 Using ...
Setup and Quick Reference Guide - Page 5
7 Finding Information 49
8 Getting Help 51
Obtaining Assistance 51 Technical Support and Customer Service . . . . . 52 DellConnect 52 Online Services 52 AutoTech Service 53 Automated Order-Status Service 53
Problems With Your Order 53 Product Information 54 Returning Items for Warranty Repair or Credit . . . . . 54 Before You Call 55 Contacting Dell 57
Index 59
Contents
5
Setup and Quick Reference Guide - Page 18
... installing your computer in an enclosure can restrict the airflow and affect your computer's performance, possibly causing it to overheat.
7 Connect to your network.
4 5
3
2
6
1
1 Internet service
2 cable or DSL modem
3 wireless router
4 desktop computer with network adapter
5 desktop computer with your computer.
Setup and Quick Reference Guide - Page 21
...® XP
Windows XP provides the Files and Settings Transfer Wizard to move data from a source computer to check the service status, or try connecting again later. NOTE: Have your ISP to a new computer. If you will use a dial... on how you want to complete the setup.
Transferring Information to the Internet, see the Dell Technology Guide. NOTE: If you do not have a service outage.
Setup and Quick Reference Guide - Page 37
... electrical outlet. NOTE: For detailed troubleshooting information, including responding to diagnose and fix the problem(s). • If an error message occurs in a program, see your Service Manual on support.dell.com . This message may help support personnel to system messages, see the program documentation.
For additional safety best practices information, see www...
Setup and Quick Reference Guide - Page 38
Press a key on .
• If the display is in your Service Manual at support.dell.com).
• Ensure that the main power cable and the front panel cable ... power connector (see in standby mode.
The computer is connected and powered on, see your Service Manual on support.dell.com. Some possible causes of interference are securely connected to resume normal operation. IF THE POWER...
Setup and Quick Reference Guide - Page 41
...Dell Technical Update service, go to wait until you begin any of your computing environment.
Dell Technical Update Service
The Dell Technical Update service provides proactive e-mail notification of the Dell™ Support screen. If the Dell...logo appears, continue to support.dell.com and download the software. NOTE: If you see the Microsoft® Windows® desktop, and then shut down ...
Setup and Quick Reference Guide - Page 49
...Service Tag/Express Service Code
The Service Tag/Express Service Code is located on your computer.
• Use the Service Tag to identify your computer when you use support.dell.com or contact support.
• Enter the Express Service Code to direct your call when contacting support
NOTE: Your Service Tag/Express Service...can be found at support.dell.com.
• Desktop System Software (DSS)
...
Setup and Quick Reference Guide - Page 50
... information • Ergonomics information • End User License Agreement
Service Manual
The Service Manual for your computer can be found at support.dell.com.
• How to remove and replace parts • How to configure system settings • How to troubleshoot and solve problems
Dell Technology Guide
• About your operating system product key...
Setup and Quick Reference Guide - Page 51
Getting Help
Obtaining Assistance
CAUTION: If you do not have not resolved the problem, see "Technical Support and Customer Service" on page 52.
NOTE: Call Dell Support from a telephone at Dell Support (support.dell.com) for procedures on how to remove the computer cover, first disconnect the computer power and modem cables from all countries...
Setup and Quick Reference Guide - Page 52
...and click DellConnect. DellConnect™
DellConnect is available to support.dell.com. For more information, go to answer your supervision. Online Services
You can learn about Dell™ hardware. Technical Support and Customer Service
Dell's support service is a simple online access tool that allows a Dell service and support associate to access your computer through the following...
Setup and Quick Reference Guide - Page 53
... number to the questions most frequently asked by Dell customers about their laptop and desktop computers. A recording prompts you can call for customer assistance. Problems With Your Order
If you have ordered, you can go to support.dell.com, or you for your password
AutoTech Service
Dell's automated support service-AutoTech-provides recorded answers to call .
Setup and Quick Reference Guide - Page 55
... near the computer. You may also be asked for assistance and call from a telephone at the computer itself. Before You Call
NOTE: Have your Express Service Code ready when you call Dell for your Service Tag (located on the back or bottom of your computer). The code helps...
Setup and Quick Reference Guide - Page 56
Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back or bottom of problem and troubleshooting procedures you connected to a network? Error message, beep code, or diagnostic code: Description of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: ...
Setup and Quick Reference Guide - Page 57
... Choose A Country/Region drop-down menu at the bottom of the page.
2 Click Contact Us on your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in your need.
3 Choose the method of the page, and select the appropriate...
Setup and Quick Reference Guide - Page 59
..., 41 starting from the Drivers and Utilities media, 42 starting from your hard drive, 41
Dell Technology Guide, 50
DellConnect, 52
Desktop System Software, 49
diagnostics Dell, 41
documentation, 49 Dell Technology Guide, 50 Service Manual, 50
drivers, 43 drivers and utilities media, 49 identifying, 43 reinstalling, 43 returning to a previous version, 43
Drivers and...
Setup and Quick Reference Guide - Page 60
..., 39
N
networks, 18 connecting, 18
O
operating system Dell Factory Image Restore, 46 media, 47 reinstalling, 49 System Restore, 45
operating system media, 49 operating system product key, 50
R
regulatory information, 50 reinstalling
drivers and utilities, 43 software, 43
S
safety information, 50 Service Manual, 50 Service Tag, 49 setup
computer, 13 installing your computer in...
Setup and Quick Reference Guide - Page 61
... physical, 30, 35 power, 29, 35 processor, 25, 31 system information, 25, 31 video, 26, 32
support, 51 contacting Dell, 57 DellConnect, 52 online services, 52 regional, 52 technical support and customer service, 52
support information, 50
System Restore, 45-46
T
Terms and Conditions, 50
transferring information to a new computer, 21
troubleshooting, 37...
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