Dell OptiPlex 360 Support Question
Dell OptiPlex 360 Support Question
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Question posted by moosmid on November 9th, 2013
How Do I Restore A Dell Optiplex 360 To Factory?
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Related Dell OptiPlex 360 Manual Pages
Setup and Quick Reference Guide - Page 1
Dell™ OptiPlex™ 360 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com. Models DCSM and DCNE
www.dell.com | support.dell.com For more
information about your computer.
Setup and Quick Reference Guide - Page 2
... otherwise authorized by Macrovision Corporation. Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is used in this text: Dell, the DELL logo, OptiPlex, and DellConnect are not applicable.
If you purchased a Dell™ n Series computer, any references in any proprietary interest in this document to refer to either potential damage to change...
Setup and Quick Reference Guide - Page 4
... Problems 39 Lockups and Software Problems 39 Dell Technical Update Service 41 Dell Support Utility 41 Dell Diagnostics 41
6 Reinstalling Software 43
Drivers 43 Identifying Drivers 43 Reinstalling Drivers and Utilities 43
Restoring Your Operating System 45 Using Microsoft® Windows® System Restore . . . 46 Using Dell Factory Image Restore 46 Using the Operating System Media 47...
Setup and Quick Reference Guide - Page 5
7 Finding Information 49
8 Getting Help 51
Obtaining Assistance 51 Technical Support and Customer Service . . . . . 52 DellConnect 52 Online Services 52 AutoTech Service 53 Automated Order-Status Service 53
Problems With Your Order 53 Product Information 54 Returning Items for Warranty Repair or Credit . . . . . 54 Before You Call 55 Contacting Dell 57
Index 59
Contents
5
Setup and Quick Reference Guide - Page 37
...the problem(s). • If an error message occurs in a program, see www.dell.com/regulatory_compliance.
The computer is either turned off or is correctly installed. •... , and click Help and Support. 2 Type hardware troubleshooter in the power connector on support.dell.com . For additional safety best practices information, see the program documentation. Troubleshooting Tips
37 NOTE...
Setup and Quick Reference Guide - Page 38
...38
Troubleshooting Tips The computer is securely connected to the system board power connector (see in your Service Manual at support.dell.com).
• Ensure that the main power cable and front panel cable are turned on.
• Ensure that...on.
• If the display is connected and powered on, see your Service Manual on support.dell.com. I F T H E P O W E R L I G H T I N G B L U E -
Setup and Quick Reference Guide - Page 39
...your computer is successfully communicating with the memory.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 25 or "Specifications -
Lockups and Software Problems
..." on page 41). Desktop Computer" on page 31. • Run the Dell Diagnostics (see www.dell.com/regulatory_compliance. For additional safety best practices information, see "Dell Diagnostics" on page 41...
Setup and Quick Reference Guide - Page 41
... • Verify that the device drivers do not conflict with your computer.
Dell Diagnostics
CAUTION: Before you see the Microsoft® Windows® desktop, and then shut down your computer. 3 When the DELL™ logo appears, press immediately. Starting the Dell Diagnostics From Your Hard Drive 1 Ensure that no diagnostics utility partition has been...
Setup and Quick Reference Guide - Page 42
... and the operating system logo appears, continue to wait until you want to proceed. 6 Select Run the 32 Bit Dell Diagnostics from the menu that you see the Microsoft® Windows® desktop;
When the DELL logo appears, press immediately.
NOTE: The next steps change the boot sequence for your computer. 7 When the...
Setup and Quick Reference Guide - Page 43
...→ Device Manager. If you install drivers obtained from other sources, your computer might not work correctly. Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for your computer. If you are an administrator on the computer, click Continue...
Setup and Quick Reference Guide - Page 44
... Version" on page 43)
• Microsoft System Restore (see the Windows desktop, reinsert the Drivers and Utilities media.
5 At the Welcome Dell System Owner screen, click Next. The drivers that ... computer.
4 When you see "Using Microsoft® Windows® System Restore" on page 46)
1 With the Windows desktop displayed, insert your first time using the Drivers and Utilities media, try ...
Setup and Quick Reference Guide - Page 45
... device for which you are installing the driver. 5 Click the Driver tab→ Update Driver→ Browse my computer for restoring your operating system and preserving data files.
• Dell Factory Image Restore returns your computer to an earlier operating state without affecting data files. NOTE: The User Account Control window appears. Manually Reinstalling...
Setup and Quick Reference Guide - Page 46
... Options window.
46
Reinstalling Software otherwise, contact your operating system problem. NOTE: Dell Factory Image Restore may appear. If possible, back up the data before using Dell Factory Image Restore.
Using Dell Factory Image Restore
NOTICE: Use Dell Factory Image Restore only if System Restore did not resolve your administrator to the Windows Classic view. Starting System...
Setup and Quick Reference Guide - Page 47
....
10 Click Finish to complete.
NOTE: Depending upon your configuration, you ordered your primary hard drive to select Dell Factory Tools, then Dell Factory Image Restore.
8 On the Dell Factory Image Restore welcome screen, click Next. Using the Operating System Media
Before reinstalling the operating system, try the following: • Windows Device Driver Rollback (see "Returning...
Setup and Quick Reference Guide - Page 48
...immediately. If you wait too long and the operating system logo appears, wait until you requested the media, the Dell Drivers and Utilities media and Dell Operating System media may not ship with your computer and try again.
5 When the boot device list appears, highlight...to 2 hours to Boot from which you ordered your computer, or whether you see the Microsoft® Windows® desktop;
Setup and Quick Reference Guide - Page 49
... program for your computer
The Drivers and Utilities media is located on your computer. NOTE: Drivers and documentation updates can be found at support.dell.com.
• Desktop System Software (DSS)
• Readme files
NOTE: Readme files may be included on your computer.
• Use the Service Tag to identify your computer...
Setup and Quick Reference Guide - Page 53
... page 57. For the telephone number to call for your region, see "Contacting Dell" on page 57. For the telephone number to the questions most frequently asked by Dell customers about their laptop and desktop computers. log in as user anonymous, and use your touch-tone telephone to select the subjects that you...
Setup and Quick Reference Guide - Page 59
..., 41 starting from the Drivers and Utilities media, 42 starting from your hard drive, 41
Dell Technology Guide, 50
DellConnect, 52
Desktop System Software, 49
diagnostics Dell, 41
documentation, 49 Dell Technology Guide, 50 Service Manual, 50
drivers, 43 drivers and utilities media, 49 identifying, 43 reinstalling, 43 returning to a previous version, 43
Drivers...
Setup and Quick Reference Guide - Page 60
... to previous state, 46
M
media drivers and utilities, 49 operating system, 49
memory troubleshooting, 39
N
networks, 18 connecting, 18
O
operating system Dell Factory Image Restore, 46 media, 47 reinstalling, 49 System Restore, 45
operating system media, 49 operating system product key, 50
R
regulatory information, 50 reinstalling
drivers and utilities, 43 software, 43
S
safety information...
Setup and Quick Reference Guide - Page 61
... conditions, 37 program crashes, 39 programs and Windows compatibility, 40 restore to previous state, 45-46 software, 39-40 tips, 37
U
updates software and hardware, 41
V
view back, 8 back panel connectors, 7-9 front, 7
W
warranty information, 50 Windows License label, 50 Windows Vista
Dell Factory Image Restore, 46 Device Driver Rollback, 43 Program Compatibility wizard, 40...
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