Dell OptiPlex 360 Support Question
Dell OptiPlex 360 Support Question
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Question posted by CaneEmpr on February 16th, 2014
Optiplex 360 Won't Boot With Pci Vidio Card
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Current Answers
Answer #1: Posted by freginold on May 16th, 2014 3:20 AM
freginold
Member since:
December 20th, 2011 Points: 23,254,995
Member since:
December 20th, 2011 Points: 23,254,995
Hi, if the computer boots fine without the video card installed but won't boot up with it installed, then either the card is bad, or it's not compatible with your computer. Try installing another video card and hopefully you'll have better luck with that one!
Related Dell OptiPlex 360 Manual Pages
Setup and Quick Reference Guide - Page 1
Models DCSM and DCNE
www.dell.com | support.dell.com
Dell™ OptiPlex™ 360 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com. For more
information about your computer.
Setup and Quick Reference Guide - Page 2
... authorized by Macrovision Corporation, and is intended for property damage, personal injury, or death.
Information in this material in this text: Dell, the DELL logo, OptiPlex, and DellConnect are not applicable. Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is subject to either trademarks or registered trademarks of Dell...
Setup and Quick Reference Guide - Page 3
Front View 7 Mini Tower - Back View 8 Mini Tower - Front View 10 Desktop - Back Panel Connectors 9 Desktop - Back View 11 Desktop - Back Panel Connectors 12
2 Setting Up Your Computer 13
Quick Setup 13 Installing Your Computer in an Enclosure 18 Connecting to the Internet 20
Setting ...
Setup and Quick Reference Guide - Page 4
Mini Tower Computer 25
4 Specifications - Desktop Computer 31
5 Troubleshooting Tips 37
Using the Hardware Troubleshooter 37
Tips 37 Power Problems 37 Memory Problems 39 Lockups and Software Problems 39 Dell Technical ...
Setup and Quick Reference Guide - Page 8
Mini Tower - Back View
1
2
3
7 4
5
6
1 cover-release latch, and cable security slot
3 power cable connector 5 back-panel connectors 7 power supply vent
2 padlock ring
4 voltage selector switch 6 expansion-card slots (4)
8
About Your Computer
Setup and Quick Reference Guide - Page 10
Desktop - Front View
1 11
2
3
4
10 9
8
1 diagnostic lights 3 drive-activity lights 5 drive activity lights 7 microphone connector 9 floppy-drive eject button
11 padlock ring
76
5
2 USB 2.0 connectors (2) 4 power button, power light 6 headphone connector 8 optical-drive tray eject button 10 cover-release latch grip, and cable
security slot
10
About Your Computer
Setup and Quick Reference Guide - Page 11
Back View
1
2
3
4
5
6
1 expansion-card slots (3) 3 power connector 5 padlock ring
2 back-panel connectors
4 voltage selector switch
6 cover-release latch grip, and security cable slot
About Your Computer
11 Desktop -
Setup and Quick Reference Guide - Page 12
Back Panel Connectors
1
2
3
4
9
8
1 parallel (printer) connector 3 network adapter connector 5 line-out connector 7 USB 2.0 connectors (6) 9 serial connector
5 6
7
2 network-activity light 4 link-integrity light 6 line-in (microphone) connector 8 VGA video connector
12
About Your Computer Desktop -
Setup and Quick Reference Guide - Page 18
7 Connect to your network.
4 5
3
2
6
1
1 Internet service
2 cable or DSL modem
3 wireless router
4 desktop computer with network adapter
5 desktop computer with your computer. The room ambient temperature needs to overheat. CAUTION: Before installing your computer in an enclosure, read the safety instructions that shipped ...
Setup and Quick Reference Guide - Page 19
... airflow.
NOTICE: Do not install your computer in ) minimum clearance on a desk or under a desk, leave at the back. temperature. Setting Up Your Computer
19 Desktop Computer" on page 25 or "Specifications -
Setup and Quick Reference Guide - Page 26
... connector size connector data width (maximum)
512 MB, 1 GB, or 2 GB 512 MB 4 GB
Intel G31
PCI Express x16 slot can support a PCI Express graphics card (25 W)
optional chassis speaker; Memory (continued) Memory capacities Minimum memory Maximum memory Video Type:
Integrated VGA (on front panel; line-in and line-out audio ...
Setup and Quick Reference Guide - Page 27
...line-in (microphone) connector two 9-pin connectors; 16550C-compatible two, through PS/2 serial expansion card (full height) one 25-pin connector (bidirectional)
three 7-pin connectors one 34-pin connector one... USB
Audio
Serial PS/2 Parallel System board connectors: SATA Floppy drive Processor fan Chassis fan PCI Express x16
15-hole VGA connector RJ-45 connector two front-panel, and six back-panel...
Setup and Quick Reference Guide - Page 32
...) Discrete (graphics card)
Audio Type
Expansion Bus Bus type
Bus speed
667-MHz or 800-MHz DDR2 SDRAM; Desktop Computer Memory Type
Memory connectors Memory capacities Minimum memory Maximum memory Video Type:
Integrated (on front panel; line-in and line-out audio connectors on back panel to support microphone
PCI 2.3 PCI Express 1.0A SATA...
Setup and Quick Reference Guide - Page 33
... bits
one low-profile x16 (with support for two fullheight 6.9-in PCI cards (or one 6.9-in PCI and one 6.9-in (microphone) connector
two 9-pin connectors; 16550C-compatible
Specifications - Desktop Computer
33 Expansion Bus (continued) PCI
connectors
connector size connector data width (maximum) PCI Express connector
connector size connector data width (maximum)
two low-profile connectors...
Setup and Quick Reference Guide - Page 34
... supply problem (see "Power Problems" on state amber light - Desktop Computer solid green for power-on page 37).
34
Specifications - ...System board connectors: SATA Floppy drive Processor fan Chassis fan PCI Express x16 Front panel control Front panel USB Front panel ...:
Power button Power light
one, through PS/2 serial expansion card (low profile) one 25-pin connector (bidirectional)
three 7-...
Setup and Quick Reference Guide - Page 38
..., power extension cables, and other power protection devices to verify that the computer turns on properly.
• Ensure that any expansion cards, including graphics cards. I F T H E P O W E R L I G H T I S B L I N K I N T E R F E R E N C E - The computer is receiving electrical power, a device might be malfunctioning or incorrectly installed.
• Ensure that the processor power cable is...
Setup and Quick Reference Guide - Page 42
...and follow the instructions on the screen
42
Troubleshooting Tips NOTE: The next steps change the boot sequence for your computer. 7 When the Dell Diagnostics Main Menu appears, select the test ...versions are listed, select the version that you see the Microsoft® Windows® desktop;
Starting the Dell Diagnostics From the Dell Drivers and Utilities Media
NOTE: The Dell Drivers and...
Setup and Quick Reference Guide - Page 46
.... Using Dell Factory Image Restore
NOTICE: Use Dell Factory Image Restore only if System Restore did not resolve your administrator to access the Vista Advanced Boot Options window.
46
Reinstalling Software If possible, back up the data before using Dell Factory Image Restore. Starting System Restore 1 Click Start . 2 In the Start...
Setup and Quick Reference Guide - Page 48
... for one time only.
6 Press any open files and exit any key to Boot from which you ordered your computer, or whether you see the Microsoft® Windows® desktop; Reinstalling Windows
NOTE: The reinstallation process can take 1 to 2 hours to complete. 1 Save and close any open programs. 2 Insert the Operating System...
Setup and Quick Reference Guide - Page 56
... back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you performed:
56
Getting Help Otherwise, record the contents of each file. If the computer is connected to a printer, print each file before calling...
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