Dell OptiPlex 360 Support Question
Dell OptiPlex 360 Support Question
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Question posted by Lichotam on April 15th, 2014
Dell Optiplex 360 Wont Come Out Of Sleep
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Related Dell OptiPlex 360 Manual Pages
Setup and Quick Reference Guide - Page 1
For more
information about your computer. Models DCSM and DCNE
www.dell.com | support.dell.com
Dell™ OptiPlex™ 360 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com.
Setup and Quick Reference Guide - Page 2
Use of this text: Dell, the DELL logo, OptiPlex, and DellConnect are either trademarks or registered trademarks of ... strictly forbidden.
Microsoft, Windows, Windows Vista, and the Windows Vista start button logo are trademarks of Dell Inc.;
Information in the U.S. Dell Inc. Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that is protected by method ...
Setup and Quick Reference Guide - Page 4
Mini Tower Computer 25
4 Specifications - 3 Specifications - Desktop Computer 31
5 Troubleshooting Tips 37
Using the Hardware Troubleshooter 37
Tips 37 Power Problems 37 Memory Problems 39 Lockups and Software Problems 39 Dell Technical Update Service 41 Dell Support Utility 41 Dell Diagnostics 41
6 Reinstalling Software 43
Drivers 43 Identifying Drivers 43 Reinstalling Drivers and ...
Setup and Quick Reference Guide - Page 5
7 Finding Information 49
8 Getting Help 51
Obtaining Assistance 51 Technical Support and Customer Service . . . . . 52 DellConnect 52 Online Services 52 AutoTech Service 53 Automated Order-Status Service 53
Problems With Your Order 53 Product Information 54 Returning Items for Warranty Repair or Credit . . . . . 54 Before You Call 55 Contacting Dell 57
Index 59
Contents
5
Setup and Quick Reference Guide - Page 24
...#154781 (What Are The Different Methods To Transfer Files From My Old Computer To My New Dell™ Computer Using the Microsoft® Windows® XP Operating System?). NOTE: For more ...information about this ? The wizard reads the collected files and settings and applies them to the Dell™ Knowledge Base document may not be available in certain countries.
24
Setting Up Your Computer...
Setup and Quick Reference Guide - Page 28
... green light indicates the computer is reading data from or writing data to the SATA hard drive or CD/DVD.
28
Specifications - Blinking green in sleep state; solid green for power-on state • amber light -
Setup and Quick Reference Guide - Page 34
solid green for power-on page 37).
34
Specifications - Desktop Computer A solid amber light when the computer does not start indicates that the system board cannot start initialization. This indication could be a system board or ... 240-pin connectors one 4-pin connector one 24-pin connector through RJ-45 connector on back panel
push button green light - Blinking green in sleep state;
Setup and Quick Reference Guide - Page 37
...
37
NOTE: For detailed troubleshooting information, including responding to system messages, see www.dell.com/regulatory_compliance. This message may help support personnel to start the search. 3 In... your computer, read the safety information that shipped with your Service Manual on support.dell.com .
For additional safety best practices information, see your computer. Tips
•...
Setup and Quick Reference Guide - Page 38
... of interference are securely connected to the same electrical outlet
38
Troubleshooting Tips The computer is in your Service Manual at support.dell.com).
• Ensure that the processor power cable is receiving electrical power, a device might be malfunctioning or incorrectly installed... IS NOT RESPONDING -
• Ensure that the display is connected and powered on support.dell.com.
Setup and Quick Reference Guide - Page 39
... Before working inside your computer, read the safety information that the memory you set your Dell computer to the Windows Classic view. If necessary, install additional memory.
• Reseat...memory modules to ensure that your computer is supported by your computer. Desktop Computer" on page 31. • Run the Dell Diagnostics (see "Specifications - The computer does not start up
ENSURE...
Setup and Quick Reference Guide - Page 41
... Update service, go to wait until you see the Microsoft® Windows® desktop, and then shut down your computing environment. Dell Diagnostics
CAUTION: Before you begin any of the Dell™ Support screen. For more information about the Dell Support Utility, click the question mark (?) at the top of the procedures in your...
Setup and Quick Reference Guide - Page 42
... the CD menu and press to proceed. 6 Select Run the 32 Bit Dell Diagnostics from the diagnostics utility partition on your computer. 7 When the Dell Diagnostics Main Menu appears, select the test that you see the Microsoft® Windows® desktop; On the next start-up, the computer starts according to the devices...
Setup and Quick Reference Guide - Page 43
...-click Computer. 2 Click Properties→ Device Manager. a Click the Windows Vista Start button , and right-click Computer. Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for your administrator to enter the Device Manager.
NOTE: The User Account Control...
Setup and Quick Reference Guide - Page 44
...the computer.
4 When you want to reinstall and follow the prompts on page 46)
1 With the Windows desktop displayed, insert your media drive directory to display the media contents, and then double-click the autorcd.exe file... not resolve the problem, use System Restore (see the Windows desktop, reinsert the Drivers and Utilities media.
5 At the Welcome Dell System Owner screen, click Next.
Setup and Quick Reference Guide - Page 46
..., click Continue; Using Microsoft® Windows® System Restore
NOTE: The procedures in certain countries or on certain computers. 1 Turn on the computer. 2 When the Dell logo appears, press several times to continue the desired action. 3 Click Next and follow the remaining prompts on the screen.
If you undo the last...
Setup and Quick Reference Guide - Page 47
...® Windows® System
Restore" on as a local user. 6 To access the command prompt, type administrator in the User
name field, then click OK. 7 Click Dell Factory Image Restore. Using the Operating System Media
Before reinstalling the operating system, try the following: • Windows Device Driver Rollback (see "Returning to confirm...
Setup and Quick Reference Guide - Page 48
...
immediately. If you wait too long and the operating system logo appears, wait until you requested the media, the Dell Drivers and Utilities media and Dell Operating System media may not ship with your computer and try again.
5 When the boot device list appears, highlight... any key to Boot from which you ordered your computer, or whether you see the Microsoft® Windows® desktop;
Setup and Quick Reference Guide - Page 49
...your computer.
• Use the Service Tag to identify your computer when you use support.dell.com or contact support.
• Enter the Express Service Code to direct your call when ... be available in certain countries. NOTE: Drivers and documentation updates can be found at support.dell.com.
• Desktop System Software (DSS)
• Readme files
NOTE: Readme files may not ship with your...
Setup and Quick Reference Guide - Page 53
... the telephone number to call AutoTech, use your e-mail address as your password
AutoTech Service
Dell's automated support service-AutoTech-provides recorded answers to the questions most frequently asked by Dell customers about their laptop and desktop computers.
Getting Help
53 Problems With Your Order
If you have ordered, you can go to...
Setup and Quick Reference Guide - Page 59
..., 41 starting from the Drivers and Utilities media, 42 starting from your hard drive, 41
Dell Technology Guide, 50
DellConnect, 52
Desktop System Software, 49
diagnostics Dell, 41
documentation, 49 Dell Technology Guide, 50 Service Manual, 50
drivers, 43 drivers and utilities media, 49 identifying, 43 reinstalling, 43 returning to a previous version, 43
Drivers...
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