Dell D620 Support Question

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Question posted by adamssmithjr on June 17th, 2013

My Friend Says That The Hard Drive Has Issues.

how can we check if its bad or if there are other issue with my dell laptop?. any help would be much appreciated.

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Answer #1: Posted by RathishC on June 17th, 2013 4:42 PM

This answer was accepted by the poster of the original question.

RathishC

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Hi Adamssmithjr,

You may run the Pre-boot system assessment test to check the Hardware functionality. While holding down the FN key switch on the computer till you see the test running on the screen.

You can refer the Dell Article 266787 on our Dell support website.

http://dell.to/13qLamu

Let me know if you are getting any error messages.

Do keep me posted with the results.

Thanks & Regards
Rathish C
#iworkfordell

Related Dell D620 Manual Pages

Quick Reference Guide - Page 7

... segment, and enter your operating system and support for components, such as memory, the hard drive, and the operating system • Customer Care - Find It Here • Solutions - The software automatically detects your computer and NOTE: The support.dell.com user interface may vary operating system and installs the updates appropriate depending on...

Quick Reference Guide - Page 11

Left Side View 1 2 3 4 5 67 8 9 1 air vents 4 infrared sensor 2 security cable slot 5 smart card slot 7 Wi-Fi Catcher™ light 8 PC Card or ExpressCard slot 3 audio connectors (2) 6 wireless switch NOTE: For information about the functions of the wireless switch, see the computer User's Guide. 9 hard drive Quick Reference Guide 11

Quick Reference Guide - Page 13

Bottom View 7 1 2 3 4 6 5 1 memory module cover 2 4 battery-bay latch 5 releases (2) 7 hard drive battery charge gauge docking-device connector 3 battery 6 air vents Quick Reference Guide 13

Quick Reference Guide - Page 19

... XP operating system environment, access to run the software. USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS. The Dell MediaDirect environment cannot verify the DRM restrictions, so the licensed files cannot be installed. A solid blue screen appears TU R N T H E C O M P U T E R O F F - You can access licensed files in some graphics cards to reduce processor...

Quick Reference Guide - Page 20

... spyware. Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is connected to a docking device (docked), undock it. Start the Dell Diagnostics from either your hard drive. See "Dell Diagnostics" on Dell™ computers. See the documentation that you print these procedures before you experience a problem with your computer, perform the checks in "Lockups and...

User Guide - Page 28

...wireless technology - A CD that allows system memory to be used by your computer. bus - A communication pathway between the video circuitry and the computer memory. The basic data unit used for a SATA hard drive... the processor or incorporated into foreign countries. In case your hard drive is ...Contents Page Glossary Dell™ Latitude™ D620 User's Guide Terms...

User Guide - Page 29

...processor. continuity rambus in which two physical computational units exist inside a single processor... DVD rewritable - error checking and correction - enhanced ...core - A rewritable version of the IDE interface for distributed desktop, network, enterprise, and Internet environments. A drive...who develop management standards for hard drives and CD drives. device - See driver...

User Guide - Page 51

... and clean to Contents Page Adding and Replacing Parts Dell™ Latitude™ D620 User's Guide Before You Begin Hinge Cover Keyboard Internal Card With Bluetooth® Wireless Technology Coin-Cell Battery Memory Wireless Local Area Network (WLAN) Card Mobile Broadband Card Subscriber Identity Module (SIM) Card Hard Drive Media Bay Before You Begin This chapter provides...

User Guide - Page 70

...screen. Back to Contents Page System Setup Program Dell™ Latitude™ D620 User's Guide Overview Viewing the System Setup Screens...settings l Basic device-configuration settings l System security and hard-drive password settings NOTICE: Unless you are an expert computer ... using the Boot Sequence page, which you see the Help and Support Center. Turn on the left. You can...

User Guide - Page 72

... Page Specifications Dell™ Latitude™ D620 User's Guide Processor Processor types L1 cache L2 cache External bus frequency System Information System chipset Data bus width DRAM bus width Processor address bus ...type Minimum memory Maximum memory Ports and Connectors Serial Video Intel® Core™ Solo and Intel Core Duo processors 64 KB (internal) 2 MB (on die) 667 MHz Intel 945GM...

User Guide - Page 78

...With Your Computer Dell™ Latitude™ D620 User's Guide...turn on the keyboard or palm rest could damage the display. l Check with you need to report a loss or theft to law enforcement ...Dell TravelLite™ module. l Consider disabling wireless activity on your Service Tag and store it offers coded identification tags. l Protect the computer, the batteries, and the hard drive...

User Guide - Page 80

... Contents Page Troubleshooting Dell™ Latitude™ D620 User's Guide Dell Technical Update Service Dell Diagnostics Dell Support Utility Drive Problems E-Mail, ...computer, perform the checks in the Product Information Guide. l Press and hold the key while powering the computer on Dell™ computers. Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located ...

Service Manual - Page 1

...is used by Bluetooth SIG, Inc. A01 Dell™ Latitude™ D620 Service Manual Before You Begin System Components Media Bay Devices Hard Drive Hinge Cover Keyboard Memory Display Assembly Internal Card with Bluetooth® Wireless Technology Communications Cards Coin-Cell Battery Palm Rest Modem Processor Thermal-Cooling Assembly Processor Module Speaker Microphone PC Card Reader System...

Service Manual - Page 2

... touch any installed wireless communications cards (see Media Bay Devices). 4. Remove the modem (see Hard Drive). 3. Remove the speaker (see Memory). 5. Remove the memory module(s) (see Speaker). 14. NOTE: If the base has the improved K-Lock, the K-Lock is not needed. 1 base with a screw. Back to Contents Page Base Dell™ Latitude™ D620 Service Manual...

Service Manual - Page 7

... appears on the screen. Back to download the file. 5. Click Download Now to Contents Page Flashing the BIOS Dell™ Latitude™ D620 Service Manual Flashing the BIOS From a CD Flashing the BIOS From the Hard Drive If a BIOS-update program CD is complete, the computer will automatically reboot. 3. NOTE: If you do not have...

Service Manual - Page 16

... from the system board. 15. Remove the processor thermal-cooling assembly (see System Board). 16. Remove the keyboard (see Memory). 5. Remove the memory module(s) (see Keyboard). 10. Remove the speaker (see Modem). 13. CAUTION: To prevent static damage to Contents Page Fan Dell™ Latitude™ D620 Service Manual CAUTION: Before performing the following...

Service Manual - Page 18

... also need the Operating System CD to install the Microsoft® Windows® operating system. Do not remove the hard drive while the computer is fully seated. 6. Back to Contents Page Hard Drive Dell™ Latitude™ D620 Service Manual NOTE: You need the Drivers and Utilities CD for your computer to install the drivers and utilities...

Service Manual - Page 32

... Palm Rest Dell™ Latitude™ D620 Service Manual CAUTION: Before performing the following procedures, follow the safety instructions in the Product Information Guide. Remove the coin-cell battery (see Hard Drive). 11. Remove the hard drive (see Coin...(see Internal Card with Bluetooth® wireless technology (see Display Assembly). 6. Remove the internal card with Bluetooth®...

Service Manual - Page 36

...; Latitude™ D620 Service Manual Removing the System Board Installing the System Board Removing the System Board CAUTION: Before performing the following procedures, follow the safety instructions in Before Working Inside Your Computer. 2. Remove the hinge cover (see Media Bay Devices). 7. Remove the optical drive (see Hinge Cover). 3. Remove the palm rest (see Hard Drive...

Service Manual - Page 39

... keyboard 5 palm rest 6 fan assembly 7 system board 8 base plastics 9 optical drive 10 battery 11 speaker 12 hard drive 13 coin-cell battery 14 modem 15 processor 16 internal card with Bluetooth® wireless technology Damage due to Contents Page System Components Dell™ Latitude™ D620 Service Manual CAUTION: Only a certified service technician should perform repairs...