Canon PIXMA MX712 Support Question
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Question posted by Anonymous-125296 on November 23rd, 2013
I Still Can't Print A Text Doc After Changing The Black Ink. What Should I Check
I just changed the black ink (the one that was flashing). I still get a blank page after changing. What might be the problem?
Current Answers
Answer #1: Posted by TommyKervz on November 23rd, 2013 7:25 AM
Greetings. Remove all the ink cartridges from the machine
Then clean the contacts on the cartridges as well as inside the machine itself
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab
If any of the other cartridges are low, empty, leaking or bulging replace them
Then turn off the machine and unplug it for 70 seconds
Plug it back it and wait for the insert cartridges message
Insert the cartridges and check to see if the problem is still there
If it is it means the print head has failed
In order to fix this the print head inside the printer needs to be replaced
The print head is the part of the printer that puts ink from the cartridges onto the page
Unfortunately this can sometimes cost more to replace then the machine itself.
Just in case before replacing that part The next step would be to try a print head cleaning kit like this one: Click Here It says Brother but the kits are not specific to any one brand every kit comes with the same thing (in case you ever need one for a different brand). A solution that dissolves dried ink that may be on the sensors or in the ink line a syringe and instructions. If this still does not work it is it means the print head has failed. In order to fix this the print head inside the printer needs to be replaced. The print head is the part of the printer that puts ink from the cartridges onto the page. Unfortunately this can sometimes cost more to replace then the machine itself so I would call around for a price first.
Then clean the contacts on the cartridges as well as inside the machine itself
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab
If any of the other cartridges are low, empty, leaking or bulging replace them
Then turn off the machine and unplug it for 70 seconds
Plug it back it and wait for the insert cartridges message
Insert the cartridges and check to see if the problem is still there
If it is it means the print head has failed
In order to fix this the print head inside the printer needs to be replaced
The print head is the part of the printer that puts ink from the cartridges onto the page
Unfortunately this can sometimes cost more to replace then the machine itself.
Just in case before replacing that part The next step would be to try a print head cleaning kit like this one: Click Here It says Brother but the kits are not specific to any one brand every kit comes with the same thing (in case you ever need one for a different brand). A solution that dissolves dried ink that may be on the sensors or in the ink line a syringe and instructions. If this still does not work it is it means the print head has failed. In order to fix this the print head inside the printer needs to be replaced. The print head is the part of the printer that puts ink from the cartridges onto the page. Unfortunately this can sometimes cost more to replace then the machine itself so I would call around for a price first.
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