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Canon PIXMA MG6420 Support Question

Canon PIXMA MG6420 Support Question

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Question posted by mandrschwartz on December 3rd, 2015

Canon Pixma Mg6420 Not Used For 6 Months And Now Won't Print But Will Copy

Get message on laptop "printer in error state". Able to copy a sheet but not print from laptop.

Current Answers

Answer #1: Posted by TechSupport101 on December 3rd, 2015 2:14 AM
This answer was accepted by the poster of the original question.
TechSupport101

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Hi. Download and reinstall the drivers here http://www.canon.ca/inetCA/en/serviceDetail/method/load/id/5/sid/41/mid/2201078/type/D/opt/1 onto your laptop.

Related Canon PIXMA MG6420 Manual Pages

Quick Guide - Page 2

Contents Read Me First 3 Symbols Used in This Document 4 Trademarks and Licenses 5 Search Tips 6 General Notes (Quick Menu 8 What Is Quick Menu 9 What You Can Do with Quick Menu 10 Starting ...
Quick Guide - Page 3

... 2. How to Print Use the print function of this guide without prior notice to customers. To print background colors and ...Print backgrounds checkbox. 1. In addition, Canon may suspend or stop the disclosure of all the products sold by customers as "this guide"), in whole or in part, is not described in this guide are based on Online Manual Usage • Reproduction, diversion or copying...
Quick Guide - Page 4

To avoid damage and injury or improper use of the equipment. These must be sure to read these indications. Note .... Basic Instructions explaining basic operations of the equipment. Note • Icons may vary depending on your product. Symbols Used in This Document Warning Instructions that , if ignored, could result in personal injury or material damage caused by incorrect ...
Quick Guide - Page 5

...is a trademark or registered trademark of Cisco in the United States and/or other countries. • Photo Rag is a... in the U.S. and/or other countries and is used under license. • Google Cloud Print, Google Chrome, Android and Google Play are either ... is Microsoft Windows Vista operating system. 5 and licensed to Canon Inc. • All other countries. Note • The formal...
Quick Guide - Page 7

Example: When you want to learn how to print collages with My Image Garden Enter "My Image Garden collage" in the search window and perform a search 7 You can find target pages easily by entering ...
Quick Guide - Page 8

...this guide, descriptions are mainly based on your scanner or printer. Internet connection is required for downloading. When Using Image Display • When using Mac OS X v10.8. click OK. • When .... 3. You can download My Image Garden from the Canon website. The screen for selecting the folders to be subject to be used. When you agree to the license agreement by following...
Quick Guide - Page 10

..., and Image Display, which plays recommended items and others in slide shows. You can print or edit it with My Image Garden. 10 Quick Menu Screens (1) Shortcut Menu (2) Image...application enriched with useful functions such as photo printing and scanning, is found, you like is installed. Add frequently used applications, etc. to start the functions you mainly use with one click....
Quick Guide - Page 12

...Menu, you can start an application, etc. Note When the Icon Bar is not saved to use . Starting from Shortcut Menu Starting from Main Menu Starting from Shortcut Menu Click a function icon ...saved to the Icon Bar to start applications, open manuals, or access the Canon website, from the Main Menu. The application starts or manual opens. Access to the Shortcut Menu. 1....
Quick Guide - Page 13

Starting from Main Menu All functions that can be started from Quick Menu are displayed in the Main Menu. In the Shortcut Menu, click (Open Main Menu). The Main Menu appears. 2. Click a function icon to use. 13 Click the function icon you want to start an application, etc. 1.
Quick Guide - Page 14

The application starts or manual opens. Access to Related Topic Shortcut Menu Operations 14 Note When the function you want to use is not displayed, click display the hidden icons. (Back/Next) to the Canon website starts depending on the function icon you clicked.
Quick Guide - Page 15

... it onto the Icon Bar of the Shortcut Menu. 15 In the Shortcut Menu, click (Open Main Menu). Shortcut Menu Operations Add frequently used function icons and useful function icons from Shortcut Menu Rearranging the Function Icons Adding Function Icons to Shortcut Menu 1. You can delete or rearrange function icons as needed...
Quick Guide - Page 20

... Bar Icons of saved functions are displayed. Displays in the Shortcut Menu. 20 Click a function icon to start applications, open the manual, or access the Canon website. (2) Open Main Menu Icon Click to display the Main Menu. Point to a function icon to the arrow. Click an arrow displayed around the icon...
Quick Guide - Page 22

Point to a function icon to start the application or open the manual, or access the Canon website. Up to five function icons are six or more function icons, click (Back/Next) to display the hidden function icons. The NEW mark appears ...
Quick Guide - Page 23

In addition, control-click a function icon to the Shortcut Menu. (3) Model Name Area The printer/scanner model name registered in the Preferences dialog is displayed. Start Starts the selected application, opens the selected manual, or accesses the Canon website. Add to Shortcut Menu Adds the selected function to display a menu containing the following...
Quick Guide - Page 26

...items individually, click (Delete mode) in the displayed screen. When you delete an item, the image used for the item will not be deleted. (Close) Closes Image Display. 26 Even if you click ...on the item you want to automatically create items such as collages and calendars using information and images registered on , Image Display starts once every seven days. click Yes. Item ...
Quick Guide - Page 28

... an item to Recommendation Item List by one of the screen for the item will not be deleted. Alternatively, you delete an item, the image used for deleting items. Click outside an item.
Quick Guide - Page 29

... the Canon Quick Menu. Scanner Displays the scanner model name. in the displayed menu. • Click (Preferences Dialog) displayed at the bottom of Quick Menu compatible scanners installed on your computer. 29 Note The information set in the Main Menu. • Click Preference... via Quick Menu. Select the printer you want to use...
Quick Guide - Page 30

... can set the Region and Country or Region. In that case, select one inkjet printer is update information, the NEW mark appears on (Notices) in which you save the Email address and Password registered with CANON iMAGE GATEWAY. Use the Notices function Select this checkbox to allow Quick Menu to display a notice screen...
Quick Guide - Page 31

Read the contents, and if you cannot use this function, the following information will be sent to Canon: your product name, OS information, regional information, language information, and information that you select this function. OK Applies the settings and closes the Preferences dialog. ...
Quick Guide - Page 33

Start Quick Menu. 2. The version information appears. 33 You can check the version of Quick Menu by following the steps below. 1. Control-click (Canon Quick Menu) in the displayed menu. Click About in the Dock. 3. Quick Menu - How to Check the Version -

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